+ Reply to Thread
Page 2 of 2 FirstFirst 1 2
Results 11 to 20 of 20

Thread: Golem Gear -warning!!!!

  1. #11
    RBW Member Pincher is an unknown quantity at this point Pincher's Avatar
    Join Date
    Nov 2015
    Location
    Melbourne
    Posts
    5
    JJ CCR

    Re: Golem Gear -warning!!!!

    Hi,

    I made a substantial order online with Golem Gear over 10 weeks ago and it has not arrived.

    I sent a few emails, even started a Paypal dispute a month ago and finally got a reply on FB messenger stating very briefly that an item is delayed, should have it next week.

    It's been another month and contact via email and FB has received no response, however FB messenger shows they have viewed my message.

    I'm worried he only responded a month ago due to Paypal dispute!

    The items and shipping have been paid in full?

    Can anyone shed light on this issue?

  2. #12
    Fake Diver Jeff Pack will become famous soon enough Jeff Pack will become famous soon enough Jeff Pack will become famous soon enough Jeff Pack will become famous soon enough Jeff Pack's Avatar
    Join Date
    May 2012
    Location
    USA
    Posts
    900
    Meg

    KISS

    Re: Golem Gear -warning!!!!

    I'm not aware of anyone not ever getting their order, but substantial delays can be expected.

  3. #13
    RBW Member Pincher is an unknown quantity at this point Pincher's Avatar
    Join Date
    Nov 2015
    Location
    Melbourne
    Posts
    5
    JJ CCR

    Re: Golem Gear -warning!!!!

    Thanks Jeff,

    Just wish they could update me or respond to queries.

    Regards Laurence

  4. #14
    RBW Member rjack will become famous soon enough rjack will become famous soon enough rjack will become famous soon enough rjack will become famous soon enough rjack's Avatar
    Join Date
    Jan 2007
    Location
    Seattle
    Posts
    547
    Meg + sidewinder

    Re: Golem Gear -warning!!!!

    I've had a few items delayed sometimes, and the shipping calculator online is a bit wonky (although not as bad as some). But always get what I ordered. I think you'll find emails or phone calls to Jakob more helpful to determine what the issue is than complaining here. Jakob carries many hard to find items that are made in small quantities or just not available any other way. I can understand that his suppliers aren't always in a rush to get him stock.

  5. #15
    RBW Member Pincher is an unknown quantity at this point Pincher's Avatar
    Join Date
    Nov 2015
    Location
    Melbourne
    Posts
    5
    JJ CCR

    Re: Golem Gear -warning!!!!

    Rjack,

    If you read my comments below, you will notice I mentioned sent emails, messenger etc with no response, even though he has opened my message!!!!!

  6. #16
    Fake Diver Jeff Pack will become famous soon enough Jeff Pack will become famous soon enough Jeff Pack will become famous soon enough Jeff Pack will become famous soon enough Jeff Pack's Avatar
    Join Date
    May 2012
    Location
    USA
    Posts
    900
    Meg

    KISS

    Re: Golem Gear -warning!!!!

    Jakub has always marched to his own drum, you'll just have to wait it out.

  7. #17
    RBW Member Pincher is an unknown quantity at this point Pincher's Avatar
    Join Date
    Nov 2015
    Location
    Melbourne
    Posts
    5
    JJ CCR

    Re: Golem Gear -warning!!!!

    Got a reply from Jakub, still waiting on lights, Asked him to send housing.

  8. #18
    Troy R. Legner tlegner is on a distinguished road tlegner is on a distinguished road tlegner's Avatar
    Join Date
    May 2007
    Location
    South Carolina
    Posts
    161
    MCCR Dolphin

    Re: Golem Gear -warning!!!!

    I had ordered an item in the past from Jakob and the sale went fine. This year I ordered a 500ft Gopro housing that he listed as being on sale, in April. Over the months, I called him and emailed him about it. I got the same response that it would ship next week. Once he told me there was manufacturing issues but it was resolved and they would ship next week once again. This was only after I called him. It is now late August and I finally submitted a claim through Paypal and was refunded my money.
    I would have been very understanding if he kept me informed and was honest. He repeatedly lied to me each time we spoke or emailed. This I will not tolerate from a company or individual.
    Buyer beware.

  9. #19
    RBW Member michael-fisch will become famous soon enough michael-fisch will become famous soon enough michael-fisch will become famous soon enough michael-fisch's Avatar
    Join Date
    Feb 2006
    Location
    Germany
    Posts
    387
    XCCR, SF2, IDA76, Flex

    AH1

    Re: Golem Gear -warning!!!!

    Quote Originally Posted by tlegner  View Original Post
    I had ordered an item in the past from Jakob and the sale went fine. This year I ordered a 500ft Gopro housing that he listed as being on sale, in April. Over the months, I called him and emailed him about it. I got the same response that it would ship next week. Once he told me there was manufacturing issues but it was resolved and they would ship next week once again. This was only after I called him. It is now late August and I finally submitted a claim through Paypal and was refunded my money.
    I would have been very understanding if he kept me informed and was honest. He repeatedly lied to me each time we spoke or emailed. This I will not tolerate from a company or individual.
    Buyer beware.

    I'm very happy that all of the dealings (over 15) I have ever had with Jakob have been good ones. He has always done me right, and where I had to have something real fast - it showed up - real fast. For me Jakob is one of the very best.


    Michael

  10. #20
    RBW Member Clive O' Driscoll is a jewel in the rough Clive O' Driscoll is a jewel in the rough Clive O' Driscoll is a jewel in the rough Clive O' Driscoll is a jewel in the rough Clive O' Driscoll is a jewel in the rough Clive O' Driscoll is a jewel in the rough Clive O' Driscoll is a jewel in the rough Clive O' Driscoll is a jewel in the rough Clive O' Driscoll's Avatar
    Join Date
    Feb 2007
    Location
    Cork Ireland
    Posts
    697
    Meg 2.7 :) - of course

    Megalodon 2.7

    Re: Golem Gear -warning!!!!

    I have to also say, Jake has Always got my orders done, I've put in quiet a few, I've had to wait a bit of time on 2 orders but nothing massive..

    I believe in his gear, and even to recently he has gotten back to me straight away with my Questions answered.

+ Reply to Thread
Page 2 of 2 FirstFirst 1 2

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts