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Thread: One Good Reason To Insure Any Shipment!!!!

  1. #11
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    Re: One Good Reason To Insure Any Shipment!!!!

    Quote Originally Posted by aaen  View Original Post
    Actually that is not true about tracking in Canada with USPS. The tracking number is generally in this format CV xxx xxx xxx US, this is able to be tracked on both sides either with USPS or Canada Post. However Canada Post seems to be freaking terrible at updating there tracking information and relaying it to USPS, which I am currently finding out. First problem I have had with them. Just bought a new dry suit and they can't seem to tell me where my package is after it left Vancouver on the 13th(its maybe 2 hours from Nanaimo) However they can tell me it is not suppose to be delivered until the 24th of October, which is bs as I paid for priority shipping(6-10 days) and it usually comes sooner. Sorry bit of a rant there, didn't mean to high jack.

    Anyways if tracking info is what you want when shipped on the canada side with USPS then go to Canada post and input the tracking number.

    On the note with using UPS, yes you can and will pay extravagant fee's getting an item shipped over. I have in the past refused to accept packages as the customs/Brokerage fee(they walk from one counter to the next if that) are sometimes 50% of the item cost, I have ordered 200 dollar items and been hit up with 120 dollar custom fee's, haha. No thanks that is more then it costs to buy in Canada at times. I regularly tell the company to ship it through USPS and have it insured.


    Steve
    That explains why it pays to have a "mail box" via a UPS store or other on the US side. If close enough to the US border, I guess it pays to pick it up US side and then drive it across. Just make sure that in case you have a damaged shipment from UPS, you do not cross the border with the damaged item until they have finished with their investigation. That had been one of the biggest problems getting the claim resolved.

  2. #12
    RBW Member NickK has a spectacular aura about NickK has a spectacular aura about NickK has a spectacular aura about NickK has a spectacular aura about NickK has a spectacular aura about NickK's Avatar
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    Re: One Good Reason To Insure Any Shipment!!!!

    Quote Originally Posted by aaen  View Original Post
    Actually that is not true about tracking in Canada with USPS. The tracking number is generally in this format CV xxx xxx xxx US, this is able to be tracked on both sides either with USPS or Canada Post. However Canada Post seems to be freaking terrible at updating there tracking information and relaying it to USPS, which I am currently finding out. First problem I have had with them. Just bought a new dry suit and they can't seem to tell me where my package is after it left Vancouver on the 13th(its maybe 2 hours from Nanaimo) However they can tell me it is not suppose to be delivered until the 24th of October, which is bs as I paid for priority shipping(6-10 days) and it usually comes sooner. Sorry bit of a rant there, didn't mean to high jack.

    Anyways if tracking info is what you want when shipped on the canada side with USPS then go to Canada post and input the tracking number.

    On the note with using UPS, yes you can and will pay extravagant fee's getting an item shipped over. I have in the past refused to accept packages as the customs/Brokerage fee(they walk from one counter to the next if that) are sometimes 50% of the item cost, I have ordered 200 dollar items and been hit up with 120 dollar custom fee's, haha. No thanks that is more then it costs to buy in Canada at times. I regularly tell the company to ship it through USPS and have it insured.


    Steve



    UPS brokerage are usually expensive if you do not bother to check the rules at the time you ordering item(s). If you do not have an account with them (and most people do not have it) they will charge you substantial amount for their services. Also cost of goods and number of items (so named "tariff lines") will effect your total bill. You really do not need to accept or refuse their call but, instead, tell them that you want to do custom clearance yourself and request all required documentation sent to you (by fax, mail or email). Local CRA agency will have all required info how to do customs clearance by yourself. You will need to spend some time to learn but you will be much smarter next time. When you complete custom declaration you might will need to pay duties (for example, if you ordered batteris there will be 7% duties on the top of the purchase price) and, of course, all off your local taxes will apply (like combined 12% of PST & GST in B.C.). Other than that, UPS has been reliable and safe courrier for me for over 12 years. And, of course, never cheep on insurance.

    All other shipments in Canada I did by Expedited Insured Mail - most economical and secure. Very well tracebale.
    When it comes to ship Canada - US make sure you buy full insurance or use UPS.

    Hope this might help.

    Nick

  3. #13
    RBW Member NickK has a spectacular aura about NickK has a spectacular aura about NickK has a spectacular aura about NickK has a spectacular aura about NickK has a spectacular aura about NickK's Avatar
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    Re: One Good Reason To Insure Any Shipment!!!!

    Quote Originally Posted by kwinter  View Original Post
    Thanks for all the info. It shouldn't have happened.

    But in my opinion, UPS is always a last resort. I have found for small packages, USPS is the cheapest and doesn't give you a hard time about insured claims. Their down side is that their tracking is terrible and sometimes doesn't even show up in their system until after the package is delivered.

    For large packages, FedEx Ground is always the cheapest. And I have only had one claim to make with FedEx. It wasn't as smooth as USPS, but way better than the times I have had to deal with UPS.

    When I am the purchaser of goods, I always try to specify a shipper other than UPS. For some reason companies love to use UPS. Buy a $10 item and pay $15 shipping because the seller wants to have tracking. FedEx Ground is almost always cheaper and better than UPS.
    Couple more comments on using a courier services across Canada - USA (region of my experience).

    1. Cross boarder shipments will not be cheaper with FedEx, probably more expensive and, you will be pleasantly surprised to pay all fees on delivery.
    They never call you about brokerage fees, they just charge and bring you invoice on delivery. Maybe FedEx Ground is most economical in the US, I do not know, but definitely not in Canada.

    2. To avoid any shipping charges surprise you always can contact seller/shipper to find out size, weight and what courier companies they are using. Call courier before ordering to find out of exact cost of shipping and insurance. Usually most people in those companies are very helpful and will be willing to discuss with you shipping options. Practically they all have toll free 800 phone number.

    3. If you have a trusted courier you are/were dealing with then you can order your item pickup from almost all sellers/shippers in area your courier operates.

    4. In any event shipper is responsible for safe transportation of goods and delivery to you. If they cannot figure out what type of packaging material to use - too bad on their part. In case of physical damage they will have to "swallow a pill".
    However, if you have to return a merchandise for repair or exchange use only original manufacturer shipping box to avoid of loosing your money if the item will be damaged in shipment.

    5. When receiving your shipment - DO NOT SIGN ANYTHING until you checked shipping box and it's content (according included SHIPPING SLIP) and, fully satisfied with shipped goods quality and quantity.

    6. Always accurately prepare all paperwork (when you shipping) and keep all copies on hands until shipment received and ACCEPTED by the receiver.

    Also be proactive, do not count that someone will do all that "lovely" work for you! If you do not want to buzzer - then pay the bills.

    Safe shipping,
    Nick
    Last edited by NickK; 18th October 2011 at 06:56.

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