+ Reply to Thread
Results 1 to 3 of 3

Thread: Canon 5D MkII service bulletin

  1. #1
    Sic Semper Tyrannis NEDIVER is a splendid one to behold NEDIVER is a splendid one to behold NEDIVER is a splendid one to behold NEDIVER is a splendid one to behold NEDIVER is a splendid one to behold NEDIVER is a splendid one to behold NEDIVER is a splendid one to behold NEDIVER is a splendid one to behold NEDIVER is a splendid one to behold NEDIVER is a splendid one to behold NEDIVER is a splendid one to behold NEDIVER's Avatar
    Join Date
    Jan 2008
    Location
    Live Free or Die
    Posts
    774

    Canon 5D MkII service bulletin

    If you are a 5D MkII user and have noticed two unwanted artifacts; a Black Dot phenomenon (which can appear on the right side of a point light source) or a Vertical Banding problem (when shooting in sRAW1 mode), then know that Canon is aware of the problem. But, since the website only says "we are aware of the issues and working on it, we'll get back to you when we have a solution".....I thought I would post the full text from the service notice:

    Service Notice: Image quality phenomena that appear under certain shooting conditions.

    Thank you for using Canon products.

    We have learned that some users of the Canon EOS 5D Mark II digital SLR camera have identified two types of image quality phenomena that appear under certain shooting conditions.

    1. “Black dot” phenomenon (the right side of point light sources becomes black)
    2. Vertical banding noise

    We are currently investigating and analysing the causes, and examining measures to reduce or eliminate these phenomena by providing correction firmware. An announcement will be made on the Canon Web site when such measures have been determined.

    Details of the phenomena and shooting conditions under which they are likely to occur are as follows.

    1. “Black dot” phenomenon (the right side of point light sources becomes black)
    When shooting night scenes, the right side of point light sources (such as lights from building windows) may become black. The phenomenon may become visible if the images are enlarged to 100% or above on a monitor or, if large prints of the images are made.

    2. Vertical banding noise
    If the recording format is set to sRAW1, vertical banding noise may become visible depending on the camera settings, subject, and background.
    – Vertical banding noise is not noticeable if the recording format is set to sRAW2.
    – Vertical banding noise does not occur if the recording format is set to RAW or JPEG.
    – Noise can be reduced if C.Fn II-3: Highlight tone priority is set to 0: Disable.

    Canon always strives to provide the highest quality products to our customers. We apologize for any inconvenience these phenomena may have caused. We appreciate your kind patronage and support.

    This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

    Contact Information for Inquiries
    Call Center
    1-800-828-4040 (toll free)
    8:00 a.m. - Midnight, EST (M-F)
    10:00 a.m. - 8:00 p.m., EST (Sat.)
    Email: carecenter@cits.canon.com


    Hope this is helpful to some........

  2. #2
    RBW Member wjdakf is an unknown quantity at this point wjdakf's Avatar
    Join Date
    Feb 2009
    Location
    NY
    Posts
    9

    Re: Canon 5D MkII service bulletin

    Thanks a lot

  3. #3
    RBW Member edasque is a splendid one to behold edasque is a splendid one to behold edasque is a splendid one to behold edasque is a splendid one to behold edasque is a splendid one to behold edasque is a splendid one to behold edasque is a splendid one to behold edasque is a splendid one to behold edasque is a splendid one to behold edasque is a splendid one to behold edasque is a splendid one to behold edasque's Avatar
    Join Date
    Apr 2007
    Location
    Boston, MA
    Posts
    1,253
    rEvo III mini

    Re: Canon 5D MkII service bulletin

    there is a firmware update now.

+ Reply to Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts