Problem w/ new DiveLog software...

netmage · 10th November 2009, 15:08

Hoping someone might have a hint or two, or post the exe....

Installed and Uninstalled a few times, keep getting a box...

"Shearwater Deaktop Error" [sic]
"Shearwater Desktop could not be started, "DiveBook.exe" missing.

"c:\program files\Shearwater Research\Desktop" folder only has 4 files after install...
debug_log.txt
DeviceConnector.exe
InTheHand.Net.Personal.dll
and Uninstall.exe

Contents of debug_log.txt....
DeviceConnector.exe Information: 0 : [Socket Server] Opened on port 8448
DateTime=2009-11-10T15:04:00.4375000Z
DeviceConnector.exe Information: 0 : [Desktop Application] The system cannot find the file specified
DateTime=2009-11-10T15:04:02.5625000Z

bgpartri · 10th November 2009, 16:12

Are you using the first released version on the website - 1.0?

If not, I suggest uninstalling the old one and installing the new one.

Otherwise, please send us an email that we can put into the non-conformance process.

Bruce

nadwidny · 10th November 2009, 17:42

It may be a Vista thing. The program loads fine on my XP machines but on my Vista machine the only thing that gets loaded is the stuff in the start menu. There is nothing anywhere else including a folder on my hard drive.

netmage · 10th November 2009, 17:45

Quote: (Originally Posted by bgpartri)

Are you using the first released version on the website - 1.0?

If not, I suggest uninstalling the old one and installing the new one.

Otherwise, please send us an email that we can put into the non-conformance process.

Bruce

Quote: (Originally Posted by nadwidny)

It may be a Vista thing. The program loads fine on my XP machines but on my Vista machine the only thing that gets loaded is the stuff in the start menu. There is nothing anywhere else including a folder on my hard drive.

I'm on XP... Yesterday's code was 0.9.9... Todays is 1.0.0... :) But I think I'm in a MSIExec loop as corporate has been trying to push down PointSec, and when I tried to manually install AIR, it came up w/ a msiexec error saying something else's install was in progress.... So I'm going to sort out these today before I raise the white flag...

-Tim

Ben Field · 10th November 2009, 19:09

Quote: (Originally Posted by bgpartri)

Are you using the first released version on the website - 1.0?

If not, I suggest uninstalling the old one and installing the new one.

Otherwise, please send us an email that we can put into the non-conformance process.

Bruce

Great, thanks Bruce- all working now!

matt crane · 14th November 2009, 13:48

OK this is probably a silly question so feel free to give a silly answer but I have installed the newer 1.0.0 version and still cant get my pursuit to connect to it.

I get no error message or anything just the nice flashing arrows and nothing more even if I leave it to sit there.

netmage · 14th November 2009, 14:47

Quote: (Originally Posted by matt crane)

OK this is probably a silly question so feel free to give a silly answer but I have installed the newer 1.0.0 version and still cant get my pursuit to connect to it.

I get no error message or anything just the nice flashing arrows and nothing more even if I leave it to sit there.

Yes, after I was able to get a good install worked fine w existing irda drivers.

thumpr · 23rd November 2009, 20:59

I have the same problem. I am using version 1.0 downloaded from the website.

I am running windows 7.

lpartridge · 24th November 2009, 01:47

Quote: (Originally Posted by thumpr)

I have the same problem. I am using version 1.0 downloaded from the website.

I am running windows 7.

Hi Thumpr,

Our developer is testing a new version on Windows 7 this evening. We will hopefully know more tomorrow.

Regards
Lynn

abohmann · 24th November 2009, 13:59

Hi Thumpr,
Had the same problem with Version 1.0.0 and Windows 7. What it finally made work was:

A.) I deinstalled Adobe Air
(that made the installation of Ver.1.0.0 work properly since Adobe Air is included)

B.) Deactivated UAC
(that enabled Version 1.0.0 to write temporary files in the app. folder when transfering data from the divecomputer to my PC)

Hope this helps

Andy

10th November 2009, 15:08	#1 (permalink)
netmage Tim Owens Join Date: Dec 2005 Location: Coral Springs, FL Posts: 1,187	Problem w/ new DiveLog software... Hoping someone might have a hint or two, or post the exe.... Installed and Uninstalled a few times, keep getting a box... "Shearwater Deaktop Error" [sic] "Shearwater Desktop could not be started, "DiveBook.exe" missing. "c:\program files\Shearwater Research\Desktop" folder only has 4 files after install... debug_log.txt DeviceConnector.exe InTheHand.Net.Personal.dll and Uninstall.exe Contents of debug_log.txt.... DeviceConnector.exe Information: 0 : [Socket Server] Opened on port 8448 DateTime=2009-11-10T15:04:00.4375000Z DeviceConnector.exe Information: 0 : [Desktop Application] The system cannot find the file specified DateTime=2009-11-10T15:04:02.5625000Z
(Offline)

10th November 2009, 16:12	#2 (permalink)
bgpartri CEO-Shearwater Megalodon CCR2000,KISS,Inspo,Dolphin Join Date: Apr 2005 Location: Vancouver, Canada Posts: 532	Re: Problem w/ new DiveLog software... Are you using the first released version on the website - 1.0? If not, I suggest uninstalling the old one and installing the new one. Otherwise, please send us an email that we can put into the non-conformance process. Bruce __________________ http://www.shearwaterresearch.com Good judgment comes from experience. Experience comes from bad judgment.
(Online)

10th November 2009, 17:42	#3 (permalink)
nadwidny RBW Member Join Date: May 2006 Location: Edmonton, Alberta Posts: 12	Re: Problem w/ new DiveLog software... It may be a Vista thing. The program loads fine on my XP machines but on my Vista machine the only thing that gets loaded is the stuff in the start menu. There is nothing anywhere else including a folder on my hard drive.
(Offline)

10th November 2009, 17:45	#4 (permalink)
netmage Tim Owens Join Date: Dec 2005 Location: Coral Springs, FL Posts: 1,187	Re: Problem w/ new DiveLog software... Quote: (Originally Posted by bgpartri) Are you using the first released version on the website - 1.0? If not, I suggest uninstalling the old one and installing the new one. Otherwise, please send us an email that we can put into the non-conformance process. Bruce Quote: (Originally Posted by nadwidny) It may be a Vista thing. The program loads fine on my XP machines but on my Vista machine the only thing that gets loaded is the stuff in the start menu. There is nothing anywhere else including a folder on my hard drive. I'm on XP... Yesterday's code was 0.9.9... Todays is 1.0.0... :) But I think I'm in a MSIExec loop as corporate has been trying to push down PointSec, and when I tried to manually install AIR, it came up w/ a msiexec error saying something else's install was in progress.... So I'm going to sort out these today before I raise the white flag... -Tim
(Offline)

10th November 2009, 19:09	#5 (permalink)
Ben Field CK+Shearwater Classic KISS Sport KISS Join Date: Aug 2005 Location: Weymouth, England Posts: 2,275	Re: Problem w/ new DiveLog software... Quote: (Originally Posted by bgpartri) Are you using the first released version on the website - 1.0? If not, I suggest uninstalling the old one and installing the new one. Otherwise, please send us an email that we can put into the non-conformance process. Bruce Great, thanks Bruce- all working now! __________________ www.hugsac.org.uk
(Online)

14th November 2009, 13:48	#6 (permalink)
matt crane RBW Member Join Date: Feb 2006 Location: Cornwall Posts: 301	Re: Problem w/ new DiveLog software... OK this is probably a silly question so feel free to give a silly answer but I have installed the newer 1.0.0 version and still cant get my pursuit to connect to it. I get no error message or anything just the nice flashing arrows and nothing more even if I leave it to sit there.
(Offline)

14th November 2009, 14:47	#7 (permalink)
netmage Tim Owens Join Date: Dec 2005 Location: Coral Springs, FL Posts: 1,187	Re: Problem w/ new DiveLog software... Quote: (Originally Posted by matt crane) OK this is probably a silly question so feel free to give a silly answer but I have installed the newer 1.0.0 version and still cant get my pursuit to connect to it. I get no error message or anything just the nice flashing arrows and nothing more even if I leave it to sit there. Yes, after I was able to get a good install worked fine w existing irda drivers.
(Offline)

23rd November 2009, 20:59	#8 (permalink)
thumpr RBW Member rEvo II hybrid Join Date: Jul 2007 Location: dublin, ireland Posts: 13	Re: Problem w/ new DiveLog software... I have the same problem. I am using version 1.0 downloaded from the website. I am running windows 7.
(Offline)

24th November 2009, 01:47	#9 (permalink)
lpartridge Shearwater Rep Join Date: Sep 2005 Location: Vancouver, B.C. Posts: 35	Re: Problem w/ new DiveLog software... Quote: (Originally Posted by thumpr) I have the same problem. I am using version 1.0 downloaded from the website. I am running windows 7. Hi Thumpr, Our developer is testing a new version on Windows 7 this evening. We will hopefully know more tomorrow. Regards Lynn
(Offline)

24th November 2009, 13:59	#10 (permalink)
abohmann RBW Member Join Date: Feb 2009 Location: Austria Posts: 1	Re: Problem w/ new DiveLog software... Hi Thumpr, Had the same problem with Version 1.0.0 and Windows 7. What it finally made work was: A.) I deinstalled Adobe Air (that made the installation of Ver.1.0.0 work properly since Adobe Air is included) B.) Deactivated UAC (that enabled Version 1.0.0 to write temporary files in the app. folder when transfering data from the divecomputer to my PC) Hope this helps Andy
(Offline)

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