US STORE CHANGES (moved operations/new hire)

**Monkey** · 10th June 2008, 01:53

To those of you haveing problems with the US store, I have taken some drastic measures to correct the problems.

1: I have shut down shipping operations at the dive store.
2: I have moved the shipping operations to a location I control.
3: I have hired a full time customer support/shiping person.
4: I have purchased a dedicated phone line for shipping and order support.

His name is Robert Romero, and his email will be robert@rebreatherworldstore.com

If the guy (who shal remain nameless) who controls the mail server will get me the access I have been asking for... I will have Roberts email working by tomorow.

The dedicated support phone number is 305-613-3852.

I am moving as fast as I can to get the fires out.

Monkey.

miridiver · 10th June 2008, 02:43

Quote: (Originally Posted by Monkey)

To those of you haveing problems with the US store, I have taken some drastic measures to correct the problems.

1: I have shut down shipping operations at the dive store.
2: I have moved the shipping operations to a location I control.
3: I have hired a full time customer support/shiping person.
4: I have purchased a dedicated phone line for shipping and order support.

His name is Robert Romero, and his email will be robert@rebreatherworldstore.com

If the guy (who shal remain nameless) who controls the mail server will get me the access I have been asking for... I will have Roberts email working by tomorow.

The dedicated support phone number is 305-613-3852.

I am moving as fast as I can to get the fires out.

Monkey.

Good move James,
I hope this will get my order (which has been "packing" since mid-April

) moving

!
Laurent

**kevin stone** · 10th June 2008, 02:43

Quote: (Originally Posted by Monkey)

To those of you haveing problems with the US store, I have taken some drastic measures to correct the problems.

1: I have shut down shipping operations at the dive store.
2: I have moved the shipping operations to a location I control.
3: I have hired a full time customer support/shiping person.
4: I have purchased a dedicated phone line for shipping and order support.

His name is Robert Romero, and his email will be robert@rebreatherworldstore.com

If the guy (who shal remain nameless) who controls the mail server will get me the access I have been asking for... I will have Roberts email working by tomorow.

The dedicated support phone number is 305-613-3852.

I am moving as fast as I can to get the fires out.

Monkey.

Thanks for your continued effort, setting up any new venture is difficult.and pleasing everybody is impossible.

mbsub · 10th June 2008, 14:09

James,
well done!
But who will do the same work in the UK store?

Michael

netmage · 10th June 2008, 16:21

Quote: (Originally Posted by mbsub)

James,
well done!
But who will do the same work in the UK store?

Michael

Michael - I'm fairly certain they are entirely seperate entities....

***EBT*** · 10th June 2008, 16:51

firstly, Im NOTHING to do with Rebreather World store in any way shape or form. Having got in my disclaimer, each RBW store in the different markets is a separate entity.

Kudozs to james though for stepping up...

zoo_diver · 10th June 2008, 19:02

Good move.

debersole · 11th June 2008, 00:07

James:

Thanks for all of your hard work!

Doug

Burrendive · 11th June 2008, 02:53

James, good luck with the changes.

Maybe all us moaning ducks

have encouraged the change for what will hopefully be a win-win for the store and the customer.

Slan
John

mempilot · 11th June 2008, 06:14

James,

Good show!

Eric

10th June 2008, 01:53	#1 (permalink)
Monkey Supporting Member Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Dec 2006 Location: Lauderdale By The Sea Florida Posts: 376	US STORE CHANGES (moved operations/new hire) To those of you haveing problems with the US store, I have taken some drastic measures to correct the problems. 1: I have shut down shipping operations at the dive store. 2: I have moved the shipping operations to a location I control. 3: I have hired a full time customer support/shiping person. 4: I have purchased a dedicated phone line for shipping and order support. His name is Robert Romero, and his email will be robert@rebreatherworldstore.com If the guy (who shal remain nameless) who controls the mail server will get me the access I have been asking for... I will have Roberts email working by tomorow. The dedicated support phone number is 305-613-3852. I am moving as fast as I can to get the fires out. Monkey.
(Online)

10th June 2008, 02:43	#2 (permalink)
miridiver New Member Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Jan 2006 Location: Miri, now Perth Posts: 9	Re: US STORE CHANGES (moved operations/new hire) Quote: (Originally Posted by Monkey) To those of you haveing problems with the US store, I have taken some drastic measures to correct the problems. 1: I have shut down shipping operations at the dive store. 2: I have moved the shipping operations to a location I control. 3: I have hired a full time customer support/shiping person. 4: I have purchased a dedicated phone line for shipping and order support. His name is Robert Romero, and his email will be robert@rebreatherworldstore.com If the guy (who shal remain nameless) who controls the mail server will get me the access I have been asking for... I will have Roberts email working by tomorow. The dedicated support phone number is 305-613-3852. I am moving as fast as I can to get the fires out. Monkey. Good move James, I hope this will get my order (which has been "packing" since mid-April ) moving ! Laurent __________________ I love bubbles... thin and crisp in my champagne...
(Offline)

10th June 2008, 02:43	#3 (permalink)
kevin stone Supporting Member Current Rebreather/s: Sport Kiss Classic Kiss Other Rebreather/s: Join Date: Jun 2005 Location: us ct. Posts: 162	Re: US STORE CHANGES (moved operations/new hire) Quote: (Originally Posted by Monkey) To those of you haveing problems with the US store, I have taken some drastic measures to correct the problems. 1: I have shut down shipping operations at the dive store. 2: I have moved the shipping operations to a location I control. 3: I have hired a full time customer support/shiping person. 4: I have purchased a dedicated phone line for shipping and order support. His name is Robert Romero, and his email will be robert@rebreatherworldstore.com If the guy (who shal remain nameless) who controls the mail server will get me the access I have been asking for... I will have Roberts email working by tomorow. The dedicated support phone number is 305-613-3852. I am moving as fast as I can to get the fires out. Monkey. Thanks for your continued effort, setting up any new venture is difficult.and pleasing everybody is impossible.
(Offline)

10th June 2008, 14:09	#4 (permalink)
mbsub New Member Current Rebreather/s: Not Bought Yet Other Rebreather/s: Not Bought Yet Join Date: Mar 2008 Location: Cologne Posts: 25	Re: US STORE CHANGES (moved operations/new hire) James, well done! But who will do the same work in the UK store? Michael
(Offline)

10th June 2008, 16:21	#5 (permalink)
netmage Hello Kitty...... Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Dec 2005 Location: Coconut Creek, FL Posts: 415	Re: US STORE CHANGES (moved operations/new hire) Quote: (Originally Posted by mbsub) James, well done! But who will do the same work in the UK store? Michael Michael - I'm fairly certain they are entirely seperate entities....
(Offline)

10th June 2008, 16:51	#6 (permalink)
*EBT* Apprentice Luddite Current Rebreather/s: Classic Kiss Other Rebreather/s: Inspiration Classic Join Date: Feb 2005 Location: UK, Brighton Posts: 1,889	Re: US STORE CHANGES (moved operations/new hire) firstly, Im NOTHING to do with Rebreather World store in any way shape or form. Having got in my disclaimer, each RBW store in the different markets is a separate entity. Kudozs to james though for stepping up... __________________ Eagles May Soar, but weasels don't get sucked into jet engines! Rebreather World Terms of service Real diving t-shirts for real divers
(Offline)

10th June 2008, 19:02	#7 (permalink)
zoo_diver Is it snack time yet? Current Rebreather/s: Evolution Megalodon Other Rebreather/s: Megalodon Join Date: Jun 2007 Location: Suffolk, VA Posts: 261	Re: US STORE CHANGES (moved operations/new hire) Good move.
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11th June 2008, 00:07	#8 (permalink)
debersole Custom Title Allowed! Current Rebreather/s: Sport Kiss Dolphin Azimuth Other Rebreather/s: Sport Kiss Classic Kiss Dolphin Azimuth Join Date: Sep 2005 Location: Lakeland, Florida Posts: 207	Re: US STORE CHANGES (moved operations/new hire) James: Thanks for all of your hard work! Doug __________________ www.debersole.com
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11th June 2008, 02:53	#9 (permalink)
Burrendive New Member Current Rebreather/s: Classic Kiss Other Rebreather/s: Join Date: Nov 2005 Location: Singapore Posts: 18	Re: US STORE CHANGES (moved operations/new hire) James, good luck with the changes. Maybe all us moaning ducks have encouraged the change for what will hopefully be a win-win for the store and the customer. Slan John
(Offline)

11th June 2008, 06:14	#10 (permalink)
mempilot What is this..terrafirma? Current Rebreather/s: Megalodon Other Rebreather/s: Megalodon Join Date: Aug 2006 Location: Ft. Lauderdale Posts: 1,269	Re: US STORE CHANGES (moved operations/new hire) James, Good show! Eric __________________ MEM "Da Pilot" Black holes are where God divided by zero. "If at first you don't succeed, don't dive silent." "Would you mind not shooting at the thermo-nuclear weapons." ~ Vic Deakins "Donkey's kill more people annually than plane crashes."
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