SW Pursuit Download

Divein · 19th March 2008, 09:55

Can't seem to get my dives to download to the HHS divelog programme. It all goes fine but then fails at the last point which is the data integrity check. It drops the wireless connection after the data is transferred but before the data integrity check. Is there a solution to this? Thanks.

Mark Chase · 19th March 2008, 10:13

Quote: (Originally Posted by Divein)

Can't seem to get my dives to download to the HHS divelog programme. It all goes fine but then fails at the last point which is the data integrity check. It drops the wireless connection after the data is transferred but before the data integrity check. Is there a solution to this? Thanks.

Email Ross M8 hes very helpfull.

support@hhssoftware.com

ATB

Mark

Divein · 19th March 2008, 11:15

Thanks for the advice - have sent email.

Marky Mark · 19th March 2008, 12:00

The only time I've had a problem is when I had it sitting too close to the infra red dongle, I moved it a little further away and it worked fine.

Good luck

MyM

divetheworld · 19th March 2008, 12:24

What software version are you running?

The infra red link is very reliable when no prismatic effects are encountered. Some screen guards (including ours) can interfere with the transmission.

Placing the IR dongle a correct distance is one way to improve the reception, making sure your screen guard is cut away at the IR port point is another. Ensuring you have the latest software is the most important. We identified this and introduced some timing changes that have made the transfer extremely reliable.

Brent

Marky Mark · 19th March 2008, 12:38

I'm on Version 23 for the Pursuit and V2.35 of the logging application.

MyM

aquaholic · 19th March 2008, 13:04

Quote: (Originally Posted by Marky Mark)

I'm on Version 23

Ver 23 caused my Shearwater to not switchon any more.
Had to take the battery out to reboot it.
Latest version is Ver26...

Divein · 19th March 2008, 13:19

Thanks for all your replies. I have a number of things to try especially as I have the SW screen guard on it which is quite thick.

Ross replied extremely quickly to my query - thanks Ross. This is his response (mods please remove if not appropriate to post it). I am posting it in case any other divers are having similiar problems:

The recent Pursuits have a random bug in the data logging. Shearwater is working on a repair now. Contact them for updates on this. For now, ensure your using v 2.35 or later of the dive log manager. This version tries to correct for some of the log errors. However, its a random error in the logs, and so some logs may not be available to be recovered. Once the repaired firmware is available and installed from Shearwater, you still may have to record 20 hours of new dives, just to overwrite the existing defective dives in the log.

bgpartri · 19th March 2008, 17:57

We have been aware of the problem with logging for several weeks. Some owners, I think 6, have been getting bad format in their dive log.

Late last year our EEPROM chip was discontinued and the manufacturer replaced it with a "driver compatible" flash memory. Everything looked good during testing, but a few owners have had problems.

We have had a problem with the computer rebooting after it had been off for a few days and we have spent a lot of time on that problem. Later on today we will be releasing a new version that has been in beta test for a few weeks and seems to have solved the problem.

Unfortunately, the log problem has had to wait until the reset problem was fixed.

The log writing fix will be next on our list after we get back from Beneath the Sea.

All Pursuit owners should be getting an email this afternoon with a link to the new version.

Bruce Partridge

Art Greenberg · 21st March 2008, 15:58

Quote: (Originally Posted by bgpartri)

All Pursuit owners should be getting an email this afternoon with a link to the new version.
Bruce Partridge

Bruce,

You posted the above on March 19. Did this email actually go out? I never received it.

--
Art

19th March 2008, 09:55	#1 (permalink)
Divein RBW Member Current Rebreather/s: Dolphin Home Build Other Rebreather/s: Dolphin Home Build Join Date: Jun 2006 Location: Yorkshire Posts: 107	SW Pursuit Download Can't seem to get my dives to download to the HHS divelog programme. It all goes fine but then fails at the last point which is the data integrity check. It drops the wireless connection after the data is transferred but before the data integrity check. Is there a solution to this? Thanks.
(Online)

19th March 2008, 10:13	#2 (permalink)
Mark Chase RBW Member Current Rebreather/s: Classic Kiss Other Rebreather/s: Inspiration Classic Join Date: Jan 2005 Location: Kent Posts: 2,854	Re: SW Pursuit Download Quote: (Originally Posted by Divein) Can't seem to get my dives to download to the HHS divelog programme. It all goes fine but then fails at the last point which is the data integrity check. It drops the wireless connection after the data is transferred but before the data integrity check. Is there a solution to this? Thanks. Email Ross M8 hes very helpfull. support@hhssoftware.com ATB Mark __________________ See my "Doing It Chasey" video where I'm locked into a padded room, naked, with two ball bearings and within an Hour, I manage to lose one and break the other!!! Kevin Juergensen 16/11/08 [/quote]
(Offline)

19th March 2008, 11:15	#3 (permalink)
Divein RBW Member Current Rebreather/s: Dolphin Home Build Other Rebreather/s: Dolphin Home Build Join Date: Jun 2006 Location: Yorkshire Posts: 107	Re: SW Pursuit Download Thanks for the advice - have sent email.
(Online)

19th March 2008, 12:00	#4 (permalink)
Marky Mark RBW Member Current Rebreather/s: Classic Kiss Other Rebreather/s: Join Date: Oct 2006 Location: Darlington, UK Posts: 90	Re: SW Pursuit Download The only time I've had a problem is when I had it sitting too close to the infra red dongle, I moved it a little further away and it worked fine. Good luck MyM __________________ It'd be rude not to. "You are a terrestrial mammal for crying out loud - you have no business going underwater in the first place." - Richard Pyle (and my mum)
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19th March 2008, 12:24	#5 (permalink)
divetheworld Dive porn pimp Current Rebreather/s: Inspiration Classic Other CCR Other Rebreather/s: Not Bought Yet Inspiration Classic Inspiration Vision Classic Kiss Other CCR Join Date: Mar 2005 Location: Leeds, England Posts: 1,636	Re: SW Pursuit Download What software version are you running? The infra red link is very reliable when no prismatic effects are encountered. Some screen guards (including ours) can interfere with the transmission. Placing the IR dongle a correct distance is one way to improve the reception, making sure your screen guard is cut away at the IR port point is another. Ensuring you have the latest software is the most important. We identified this and introduced some timing changes that have made the transfer extremely reliable. Brent __________________ Attitude and self praise is no reccomendation. Dont try to be a great man, just be a man and let history be the judge of you. *WWW.NARKEDAT90.CO.UK* *http://www.grpservices.com/pursuit/* Supporting Shearwater Research Products in Europe
(Offline)

19th March 2008, 12:38	#6 (permalink)
Marky Mark RBW Member Current Rebreather/s: Classic Kiss Other Rebreather/s: Join Date: Oct 2006 Location: Darlington, UK Posts: 90	Re: SW Pursuit Download I'm on Version 23 for the Pursuit and V2.35 of the logging application. MyM __________________ It'd be rude not to. "You are a terrestrial mammal for crying out loud - you have no business going underwater in the first place." - Richard Pyle (and my mum)
(Offline)

19th March 2008, 13:04	#7 (permalink)
aquaholic hohum Current Rebreather/s: Classic Kiss Other Rebreather/s: Join Date: Feb 2005 Location: UK Posts: 101	Re: SW Pursuit Download Quote: (Originally Posted by Marky Mark) I'm on Version 23 Ver 23 caused my Shearwater to not switchon any more. Had to take the battery out to reboot it. Latest version is Ver26... __________________ Trying things different to the norm is the route to a new norm....
(Offline)

19th March 2008, 13:19	#8 (permalink)
Divein RBW Member Current Rebreather/s: Dolphin Home Build Other Rebreather/s: Dolphin Home Build Join Date: Jun 2006 Location: Yorkshire Posts: 107	Re: SW Pursuit Download Thanks for all your replies. I have a number of things to try especially as I have the SW screen guard on it which is quite thick. Ross replied extremely quickly to my query - thanks Ross. This is his response (mods please remove if not appropriate to post it). I am posting it in case any other divers are having similiar problems: The recent Pursuits have a random bug in the data logging. Shearwater is working on a repair now. Contact them for updates on this. For now, ensure your using v 2.35 or later of the dive log manager. This version tries to correct for some of the log errors. However, its a random error in the logs, and so some logs may not be available to be recovered. Once the repaired firmware is available and installed from Shearwater, you still may have to record 20 hours of new dives, just to overwrite the existing defective dives in the log.
(Online)

19th March 2008, 17:57	#9 (permalink)
bgpartri CEO-Shearwater Current Rebreather/s: Megalodon Other Rebreather/s: Inspiration Classic Sport Kiss Classic Kiss Titan Join Date: Apr 2005 Location: Vancouver, Canada Posts: 423	Re: SW Pursuit Download We have been aware of the problem with logging for several weeks. Some owners, I think 6, have been getting bad format in their dive log. Late last year our EEPROM chip was discontinued and the manufacturer replaced it with a "driver compatible" flash memory. Everything looked good during testing, but a few owners have had problems. We have had a problem with the computer rebooting after it had been off for a few days and we have spent a lot of time on that problem. Later on today we will be releasing a new version that has been in beta test for a few weeks and seems to have solved the problem. Unfortunately, the log problem has had to wait until the reset problem was fixed. The log writing fix will be next on our list after we get back from Beneath the Sea. All Pursuit owners should be getting an email this afternoon with a link to the new version. Bruce Partridge __________________ http://www.shearwaterresearch.com Good judgment comes from experience. Experience comes from bad judgment.
(Offline)

21st March 2008, 15:58	#10 (permalink)
Art Greenberg Classic KISS #323 Current Rebreather/s: Classic Kiss Other Rebreather/s: Join Date: Oct 2007 Location: New Jersey, USA Posts: 53	Re: SW Pursuit Download Quote: (Originally Posted by bgpartri) All Pursuit owners should be getting an email this afternoon with a link to the new version. Bruce Partridge Bruce, You posted the above on March 19. Did this email actually go out? I never received it. -- Art
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