Shearwater on the PRISM

silent running · 31st March 2006, 06:09

Quote: (Originally Posted by decoweenie)

... may be to prevent people from considering buying one for whatever reason ?

Hi Phi, if that person was another CCR manufacturer, then yes, it would make sense. Otherwise...? -Andy

decoweenie · 31st March 2006, 06:18

Quote: (Originally Posted by silent running)

...if that person was another CCR manufacturer, then yes, it would make sense...

Not necessary...

Some possible reasons in random order:

another manufacturer
representative of another manufacturer
reseller of another manufacturer
instructor of another manufacturer
ex-user who was unsatisfied, or friends of ex-user
casual observation of unsatisfied current users
just plainly don't like the manufacturer for different reasons
don't like satisfied user who loudly promote unit at every possible chance
etc

silent running · 31st March 2006, 06:37

Quote: (Originally Posted by decoweenie)

Not necessary...

Some possible reasons in random order:

another manufacturer
representative of another manufacturer
reseller of another manufacturer
instructor of another manufacturer
ex-user who was unsatisfied, or friends of ex-user
casual observation of unsatisfied current users
just plainly don't like the manufacturer for different reasons
don't like satisfied user who loudly promote unit at every possible chance
etc

Yes Phi, I get it. It's the effort required and outcome desired that I don't understand, the "what's it to you?", factor. I would not want to be the guy who talked anyone out of buying any unit. And I wonder why someone would seek that much influence over somebody else to begin with. It's an interesting psychology.
And BTW, I'm not saying that mverick is "that" guy either. I didn't take any one person's word for it when I made my choice and I would feel pretty uneasy if somebody changed their mind after listening to some hyperbolic statement made by me... -Andy

Chris · 31st March 2006, 06:45

Oh come on fellas cool down.

Its not the big of a deal, don't get me wrong here I love diving my PRISM, underwater it is just a great bit of kit. I just feel like I am sure every other CCR diver does about their own rig, that things could be worked better for the type of diving they are doing.

Now I agree the boys in Aus including myself had some hassles with build Q&A on the 10 rigs we purchased, but over all I think most of us are pretty happy now with what we are diving.

It is my belief that SMI did drop the ball a bit on the support side. And I only hope that if/when I have another problem with my unit it is taken care of in a timelier manner.

Now can we please steer this thread back on track.

Cheers
Chriso

decoweenie · 31st March 2006, 07:04

Quote: (Originally Posted by Chris)

Now can we please steer this thread back on track

Sorry Chris...

I will be an

and

while

it back on track.

JonnyB · 31st March 2006, 07:17

This might belong in a different thread, but i am curious to find out what went wrong with the prisms that were delivered to oz. I get the feeling that there were a few issues...

/Jonny

silent running · 31st March 2006, 07:18

Chris, I know it's still a bit off track, but I'd like to say it's a toss up which is more likely to initiate a seizure-45 minutes of deco on 1.6 or your avatar. I will make sure that if I ever do acid again, I do not log on to Rebreather World... -Andy

Chris · 31st March 2006, 08:37

Quote: (Originally Posted by JonnyB)

This might belong in a different thread, but i am curious to find out what went wrong with the prisms that were delivered to oz. I get the feeling that there were a few issues...

/Jonny

Hi Jonny
Yep there where a few issues, SMI did a great job at fixing some in good time and order, other problems dragged out a bit

The issues we had where IMHO small and typical of any CCR. As our units where built during the move, and training done while SMI got set-up in TN this may have slowed down the support and had a few of us getting frustrated with things. But as I said all of the units that I know of are now running well and I am very pleased with how mine has performed since I got it back after the software fix.

Not going to post the list of issues we had, as I believe they have all now been sorted and integrated into SMI's Q&A procedure hence eliminating them from the system.

In hindsight would I have bought a PRISM? Well maybe, but after the last 2 weeks of being in West Australia and having the opportunity to strip down a Meg and seeing firsthand the support and customer service Leon offers his customers, as well as the short lead times as oppose to waiting over 12 months for a unit. I believe this will be my next purchase in 12-18 months.

Cheers
Chris

mverick · 31st March 2006, 13:58

Quote: (Originally Posted by silent running)

Come on now mverick, this is a bit much. You're a smart guy, you know there's 2 sides to every story. The whole Prism/Oz story get's more and more complicated the more I hear. And I've heard it from both sides. Chris has every right to complain if he's had a bad experience. What I don't get is people who don't have a Prism and have no intention of buying one, complaining and ragging on the company. What's in it for you? No comprende... -Andy

Some people will just eat the loss. When the company should have fixed it. They are very passive. I would rather they call the company. And make them cowboy up what they owe.

If he needs a little reminder that he paid for a functional unit. New with a warranty. And that it should be covered. And that he is in the right to ask. And to chew on them a little for a pretty major mis diagnosis.

I'm not a manufacturer, a Instructor, Don't know anyone in the Rebreather business, I just hate seeing people getting screwed. I'm probably one of the few people who don't know any of them.

You're right. There is 2 sides to every story. But, it seems to be the same story over and over. On the secondary.

Do you think he was treated right?

Chris · 31st March 2006, 16:01

Quote: (Originally Posted by mverick)

Do you think he was treated right?

Actually I don't.

But my intention from day one was to swap out the secondary for a digital; I knew when I purchased the unit that the secondary was a weak link, not so much in function as it does what it is designed to do very well as a completely separate redundant secondary, however in form it is a fragile component that has to be looked after, and the sort of diving off Ribs and the smacking through 6ft waves as we do, is not the place for an analogue jewelled movement. Hence I am not too fussed about the warranty, as in a month it will be pulled from the unit and put in a big box with plenty of other bits of kit from my diving career that will most likely never again see the light of day again.

As for the rest of the unit, it performs as I expected it would, and I as I said I am very happy with it and the way it dives. And with the assurance from SMI that their customer service has improved I have faith in my purchase and the backing support expected form purchasing an expensive bit of kit

Cheers
Chris

31st March 2006, 06:09	#31 (permalink)
silent running Mature mouth breather Current Rebreather/s: Prism Topaz Other Rebreather/s: Join Date: Jun 2005 Location: U.S.A. Brooklyn, New York Posts: 1,833	Re: Shearwater on the PRISM Quote: (Originally Posted by decoweenie) ... may be to prevent people from considering buying one for whatever reason ? Hi Phi, if that person was another CCR manufacturer, then yes, it would make sense. Otherwise...? -Andy Last edited by silent running : 31st March 2006 at 06:15.
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31st March 2006, 06:18	#32 (permalink)
decoweenie Crash Test Dummy Current Rebreather/s: Other CCR Other Rebreather/s: Other CCR Join Date: Feb 2005 Location: Cairo Posts: 5,487	Re: Shearwater on the PRISM Quote: (Originally Posted by silent running) ...if that person was another CCR manufacturer, then yes, it would make sense... Not necessary... Some possible reasons in random order: another manufacturer representative of another manufacturer reseller of another manufacturer instructor of another manufacturer ex-user who was unsatisfied, or friends of ex-user casual observation of unsatisfied current users just plainly don't like the manufacturer for different reasons don't like satisfied user who loudly promote unit at every possible chance etc
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31st March 2006, 06:37	#33 (permalink)
silent running Mature mouth breather Current Rebreather/s: Prism Topaz Other Rebreather/s: Join Date: Jun 2005 Location: U.S.A. Brooklyn, New York Posts: 1,833	Re: Shearwater on the PRISM Quote: (Originally Posted by decoweenie) Not necessary... Some possible reasons in random order: another manufacturer representative of another manufacturer reseller of another manufacturer instructor of another manufacturer ex-user who was unsatisfied, or friends of ex-user casual observation of unsatisfied current users just plainly don't like the manufacturer for different reasons don't like satisfied user who loudly promote unit at every possible chance etc Yes Phi, I get it. It's the effort required and outcome desired that I don't understand, the "what's it to you?", factor. I would not want to be the guy who talked anyone out of buying any unit. And I wonder why someone would seek that much influence over somebody else to begin with. It's an interesting psychology. And BTW, I'm not saying that mverick is "that" guy either. I didn't take any one person's word for it when I made my choice and I would feel pretty uneasy if somebody changed their mind after listening to some hyperbolic statement made by me... -Andy
(Offline)

31st March 2006, 06:45	#34 (permalink)
Chris Go Nude Or Go Home Current Rebreather/s: Megalodon Other Rebreather/s: Inspiration Classic Megalodon Prism Topaz Sport Kiss Join Date: Feb 2005 Location: Perth, Western Australia Posts: 609	Re: Shearwater on the PRISM Oh come on fellas cool down. Its not the big of a deal, don't get me wrong here I love diving my PRISM, underwater it is just a great bit of kit. I just feel like I am sure every other CCR diver does about their own rig, that things could be worked better for the type of diving they are doing. Now I agree the boys in Aus including myself had some hassles with build Q&A on the 10 rigs we purchased, but over all I think most of us are pretty happy now with what we are diving. It is my belief that SMI did drop the ball a bit on the support side. And I only hope that if/when I have another problem with my unit it is taken care of in a timelier manner. Now can we please steer this thread back on track. Cheers Chriso __________________ Megalodon Sorb and Sensors whilst in Australia www.divetub.com.au Diving & Photography @ www.uwphotog.com
(Offline)

31st March 2006, 07:04	#35 (permalink)
decoweenie Crash Test Dummy Current Rebreather/s: Other CCR Other Rebreather/s: Other CCR Join Date: Feb 2005 Location: Cairo Posts: 5,487	Re: Shearwater on the PRISM Quote: (Originally Posted by Chris) Now can we please steer this thread back on track Sorry Chris... I will be an and whileit back on track.
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31st March 2006, 07:17	#36 (permalink)
JonnyB Johnny The Hatch Current Rebreather/s: MK 15.X Titan Other CCR Other SCR Home Build Other Rebreather/s: Not Bought Yet Inspiration Classic Megalodon Sport Kiss Classic Kiss Other CCR Other SCR Home Build Join Date: Jan 2005 Location: Sweden (Stockholm)/Cyprus(Ayia Napa) Posts: 971	Re: Shearwater on the PRISM This might belong in a different thread, but i am curious to find out what went wrong with the prisms that were delivered to oz. I get the feeling that there were a few issues... /Jonny __________________ A quote from Crazyduck - In remembering our own Rob Davies. "Outbound flight 777 heavy you are cleared for flight Due west into that warm red Texas sunset You have angels on your wings and divers memories on your six." Rest In Peace http://www.divetekcyprus.com http://www.diveccr.com
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31st March 2006, 07:18	#37 (permalink)
silent running Mature mouth breather Current Rebreather/s: Prism Topaz Other Rebreather/s: Join Date: Jun 2005 Location: U.S.A. Brooklyn, New York Posts: 1,833	Re: Shearwater on the PRISM Chris, I know it's still a bit off track, but I'd like to say it's a toss up which is more likely to initiate a seizure-45 minutes of deco on 1.6 or your avatar. I will make sure that if I ever do acid again, I do not log on to Rebreather World... -Andy
(Offline)

31st March 2006, 08:37	#38 (permalink)
Chris Go Nude Or Go Home Current Rebreather/s: Megalodon Other Rebreather/s: Inspiration Classic Megalodon Prism Topaz Sport Kiss Join Date: Feb 2005 Location: Perth, Western Australia Posts: 609	Re: Shearwater on the PRISM Quote: (Originally Posted by JonnyB) This might belong in a different thread, but i am curious to find out what went wrong with the prisms that were delivered to oz. I get the feeling that there were a few issues... /Jonny Hi Jonny Yep there where a few issues, SMI did a great job at fixing some in good time and order, other problems dragged out a bit The issues we had where IMHO small and typical of any CCR. As our units where built during the move, and training done while SMI got set-up in TN this may have slowed down the support and had a few of us getting frustrated with things. But as I said all of the units that I know of are now running well and I am very pleased with how mine has performed since I got it back after the software fix. Not going to post the list of issues we had, as I believe they have all now been sorted and integrated into SMI's Q&A procedure hence eliminating them from the system. In hindsight would I have bought a PRISM? Well maybe, but after the last 2 weeks of being in West Australia and having the opportunity to strip down a Meg and seeing firsthand the support and customer service Leon offers his customers, as well as the short lead times as oppose to waiting over 12 months for a unit. I believe this will be my next purchase in 12-18 months. Cheers Chris __________________ Megalodon Sorb and Sensors whilst in Australia www.divetub.com.au Diving & Photography @ www.uwphotog.com
(Offline)

31st March 2006, 13:58	#39 (permalink)
mverick ScubaPimp Current Rebreather/s: Megalodon Other CCR Home Build Other Rebreather/s: Other CCR Home Build Join Date: Aug 2005 Posts: 545	Re: Shearwater on the PRISM Quote: (Originally Posted by silent running) Come on now mverick, this is a bit much. You're a smart guy, you know there's 2 sides to every story. The whole Prism/Oz story get's more and more complicated the more I hear. And I've heard it from both sides. Chris has every right to complain if he's had a bad experience. What I don't get is people who don't have a Prism and have no intention of buying one, complaining and ragging on the company. What's in it for you? No comprende... -Andy Some people will just eat the loss. When the company should have fixed it. They are very passive. I would rather they call the company. And make them cowboy up what they owe. If he needs a little reminder that he paid for a functional unit. New with a warranty. And that it should be covered. And that he is in the right to ask. And to chew on them a little for a pretty major mis diagnosis. I'm not a manufacturer, a Instructor, Don't know anyone in the Rebreather business, I just hate seeing people getting screwed. I'm probably one of the few people who don't know any of them. You're right. There is 2 sides to every story. But, it seems to be the same story over and over. On the secondary. Do you think he was treated right?
(Online)

31st March 2006, 16:01	#40 (permalink)
Chris Go Nude Or Go Home Current Rebreather/s: Megalodon Other Rebreather/s: Inspiration Classic Megalodon Prism Topaz Sport Kiss Join Date: Feb 2005 Location: Perth, Western Australia Posts: 609	Re: Shearwater on the PRISM Quote: (Originally Posted by mverick) Do you think he was treated right? Actually I don't. But my intention from day one was to swap out the secondary for a digital; I knew when I purchased the unit that the secondary was a weak link, not so much in function as it does what it is designed to do very well as a completely separate redundant secondary, however in form it is a fragile component that has to be looked after, and the sort of diving off Ribs and the smacking through 6ft waves as we do, is not the place for an analogue jewelled movement. Hence I am not too fussed about the warranty, as in a month it will be pulled from the unit and put in a big box with plenty of other bits of kit from my diving career that will most likely never again see the light of day again. As for the rest of the unit, it performs as I expected it would, and I as I said I am very happy with it and the way it dives. And with the assurance from SMI that their customer service has improved I have faith in my purchase and the backing support expected form purchasing an expensive bit of kit Cheers Chris __________________ Megalodon Sorb and Sensors whilst in Australia www.divetub.com.au Diving & Photography @ www.uwphotog.com
(Offline)

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