Meg support

steveharriss · 24th January 2008, 19:30

Is it just me...or are ISC probably the worst company for customer support out there? I want to spend money but it seems answering e-mails is well down the list of priorities.

I love my Megs to bits but the lack of information and assistance is pissing me off.

Has anyone a good word for them?

scubamartin · 24th January 2008, 20:17

Hi,

I'm from Montreal and I have to say that I have excellent after sale service from ISC. They reply fast as well for general question. My contact is Jerry Whatley [Jerry@customrebreathers.com]. I can only praise his availability and diligence.

Quote: (Originally Posted by steveharriss)

Is it just me...or are ISC probably the worst company for customer support out there? I want to spend money but it seems answering e-mails is well down the list of priorities.

I love my Megs to bits but the lack of information and assistance is pissing me off.

Has anyone a good word for them?

w ripley · 24th January 2008, 20:19

It's been hit or miss with emails. I've still got one hanging out there from last summer. Even mentioned it to Leon in Florida at the NACD workshop.

Their phone works every time. If it's important, you might want to call. Talk to Jerry. He's given me very good service.

Bill

sensor330 · 24th January 2008, 21:08

Quote: (Originally Posted by steveharriss)

Is it just me...or are ISC probably the worst company for customer support out there? I want to spend money but it seems answering e-mails is well down the list of priorities.

I love my Megs to bits but the lack of information and assistance is pissing me off.

Has anyone a good word for them?

Try picking up the phone and calling them. Every time I've called they've answered.

Scott

steveharriss · 24th January 2008, 21:10

Guys. Thanks for the helpful advice. I've had a kind e-mail from Jerry and it would appear that I have had an e-mail go missing.

**diver1369** · 24th January 2008, 22:54

Jerry Whatley is charged with customer care, and since he has been on board, ISC has provided fast, responsive service when I have needed something, to include overnighting parts with instructions. Before Jerry, it was someties a little sketchy just becasue they were all working too many hours.

Gilles · 25th January 2008, 00:02

Quote: (Originally Posted by scubamartin)

Hi,

I'm from Montreal and I have to say that I have excellent after sale service from ISC. They reply fast as well for general question. My contact is Jerry Whatley [Jerry@customrebreathers.com]. I can only praise his availability and diligence.

Ditto with the exception that my location is Miri, Malaysia (damn near the opposite side of the globe).

24th January 2008, 19:30	#1 (permalink)
steveharriss Bubble free by choice Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Sep 2006 Location: North Yorkshire Posts: 161	Meg support Is it just me...or are ISC probably the worst company for customer support out there? I want to spend money but it seems answering e-mails is well down the list of priorities. I love my Megs to bits but the lack of information and assistance is pissing me off. Has anyone a good word for them?
(Offline)

24th January 2008, 20:17	#2 (permalink)
scubamartin New Member Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Feb 2006 Location: Montreal Posts: 19	Re: Meg support Hi, I'm from Montreal and I have to say that I have excellent after sale service from ISC. They reply fast as well for general question. My contact is Jerry Whatley [Jerry@customrebreathers.com]. I can only praise his availability and diligence. Quote: (Originally Posted by steveharriss) Is it just me...or are ISC probably the worst company for customer support out there? I want to spend money but it seems answering e-mails is well down the list of priorities. I love my Megs to bits but the lack of information and assistance is pissing me off. Has anyone a good word for them?
(Offline)

24th January 2008, 20:19	#3 (permalink)
w ripley Sorta New Member Current Rebreather/s: Other CCR Other Rebreather/s: Megalodon Other CCR Join Date: Mar 2007 Location: Norfolk VA USA Posts: 110	Re: Meg support It's been hit or miss with emails. I've still got one hanging out there from last summer. Even mentioned it to Leon in Florida at the NACD workshop. Their phone works every time. If it's important, you might want to call. Talk to Jerry. He's given me very good service. Bill
(Online)

24th January 2008, 21:08	#4 (permalink)
sensor330 Custom Title Allowed! Current Rebreather/s: Megalodon Other Rebreather/s: Not Bought Yet Inspiration Classic Join Date: Feb 2005 Location: Victoria, British Columbia, Canada Posts: 545	Re: Meg support Quote: (Originally Posted by steveharriss) Is it just me...or are ISC probably the worst company for customer support out there? I want to spend money but it seems answering e-mails is well down the list of priorities. I love my Megs to bits but the lack of information and assistance is pissing me off. Has anyone a good word for them? Try picking up the phone and calling them. Every time I've called they've answered. Scott
(Offline)

24th January 2008, 21:10	#5 (permalink)
steveharriss Bubble free by choice Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Sep 2006 Location: North Yorkshire Posts: 161	Re: Meg support Guys. Thanks for the helpful advice. I've had a kind e-mail from Jerry and it would appear that I have had an e-mail go missing.
(Offline)

24th January 2008, 22:54	#6 (permalink)
diver1369 Supporting Member Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Sep 2005 Location: Maryland, USA Posts: 68	Re: Meg support Jerry Whatley is charged with customer care, and since he has been on board, ISC has provided fast, responsive service when I have needed something, to include overnighting parts with instructions. Before Jerry, it was someties a little sketchy just becasue they were all working too many hours.
(Offline)

25th January 2008, 00:02	#7 (permalink)
Gilles Worship the feminine Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Sep 2005 Location: Den Haag (Netherlands) Posts: 761	Re: Meg support Quote: (Originally Posted by scubamartin) Hi, I'm from Montreal and I have to say that I have excellent after sale service from ISC. They reply fast as well for general question. My contact is Jerry Whatley [Jerry@customrebreathers.com]. I can only praise his availability and diligence. Ditto with the exception that my location is Miri, Malaysia (damn near the opposite side of the globe). __________________ Gilles http://www.dirrebreather.com
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