Horrible Service from Dive Rite

Tecdiverfl · 22nd April 2006, 19:18

I have one of the first Optima units that were released. So needless to say my hand sets started to corrode after the first few dives in the ocean. The first timse I called Dive Rite the person who answered the phone told me that Dive Rite is not responsible for the handsets and to call Jurgensen, the person was actually kind of rude about it. After a couple of calls I got Kevin Jurgenson on the phone who was totally cool and said he wuold completly stand behind the handsets but I had to go throught Dive Rite.

When I called Dive Rite I explained I needed them back in three weeks as I was leaving on a trip. I even gave myself an extra couple of days in case thing were delayed. I was told at that time it would not be a problem.

I called Dive Rite several times after April 17 the day I told them I needed them back. Each time I was assured that they would be done and sent to me the next day. Finally on Thursaday after the person from Dive Rite did not call me back at the end of the day as he stated, I called them. That is when I found out it would be another week. Needless to say I am pretty pissed about being given a total run around.

I spoke to Kevin on Friday from Jurgensen, who again was really cool and told me he does not even have any new cases for another couple of days.

One of the reasons I purchased an Optima was Dive Rite has always had great customer support and turn around.

I wish they would have been honest with me as I had to cancel my trip.

A very unhappy customer.

Marty

***jradomski*** · 22nd April 2006, 21:50

Quote: (Originally Posted by Tecdiverfl)

I have one of the first Optima units that were released. So needless to say my hand sets started to corrode after the first few dives in the ocean. The first timse I called Dive Rite the person who answered the phone told me that Dive Rite is not responsible for the handsets and to call Jurgensen, the person was actually kind of rude about it. After a couple of calls I got Kevin Jurgenson on the phone who was totally cool and said he wuold completly stand behind the handsets but I had to go throught Dive Rite.

When I called Dive Rite I explained I needed them back in three weeks as I was leaving on a trip. I even gave myself an extra couple of days in case thing were delayed. I was told at that time it would not be a problem.

I called Dive Rite several times after April 17 the day I told them I needed them back. Each time I was assured that they would be done and sent to me the next day. Finally on Thursaday after the person from Dive Rite did not call me back at the end of the day as he stated, I called them. That is when I found out it would be another week. Needless to say I am pretty pissed about being given a total run around.

I spoke to Kevin on Friday from Jurgensen, who again was really cool and told me he does not even have any new cases for another couple of days.

One of the reasons I purchased an Optima was Dive Rite has always had great customer support and turn around.

I wish they would have been honest with me as I had to cancel my trip.

A very unhappy customer.

Marty

Sorry to hear about your problem.. I would have followed it up after sending it to DR with an email to doug & Kevin.. They are usually upfront with the status of stock, and always try to make allowances for people who HAVE to have units by a specific date once they know about it..

Not all units are being completely replaced, only units were the corrision issue was most likely caused by a problem with the plating.. Most of the Nikel units are fine but there are some with problems.. Units that have corrosion becuase of chipping caused by impacts are not being replaced FOC..

The "corrosion" although it may not look pretty, it should stop once the al oxide layer is formed (the handsets are made out of the same alloy as al tanks), it shouldnt spread further.. The only issue is if the bezels weren't replaced with the SS ones.. Bezels were given to DR to replace on all units that got the aluminum bezels.. The al bezels did corrode heavily (possibly the wrong alloy by the machineist)

***ScubaDadMiami*** · 23rd April 2006, 04:27

I will have something to say about this issue shortly. I will tell all that there is to tell then. I will explain why I am saying nothing now at that time.

***schford*** · 23rd April 2006, 09:50

Quote: (Originally Posted by ScubaDadMiami)

I will have something to say about this issue shortly. I will tell all that there is to tell then. I will explain why I am saying nothing now at that time.

Carry on and you will need a tag line of Mr Cryptic - te hehehe

TordoffR · 23rd April 2006, 12:14

Quote: (Originally Posted by ScubaDadMiami)

I will have something to say about this issue shortly. I will tell all that there is to tell then. I will explain why I am saying nothing now at that time.

Oh boy...I can't wait!!! Why not just post when you have something to say?

divetheworld · 23rd April 2006, 12:34

Quote: (Originally Posted by TordoffR)

Oh boy...I can't wait!!! Why not just post when you have something to say?

Drum roll, building the tension...........................................

decoweenie · 23rd April 2006, 12:37

Quote: (Originally Posted by divetheworld)

Drum roll, building the tension...........................................

I think the icon for "holding baited breath until blue in the face"...

Tecdiverfl · 23rd April 2006, 13:44

One thing I wanted to add. Except for Dive Rite stranding me land bound. I happen to be very happy with my unit. I hope in the future they can get the service issues and turn-around worked out.

divetheworld · 23rd April 2006, 14:40

Quote: (Originally Posted by Tecdiverfl)

One thing I wanted to add. Except for Dive Rite stranding me land bound. I happen to be very happy with my unit. I hope in the future they can get the service issues and turn-around worked out.

We wouldnt be so cruel as to cause undue concern to any of our devoted members on this board, but.........
now you've publicly flames them I would sniff your counter lungs before I used it.......

Just kidding. Sorry to hear your problems.

Jordan · 24th April 2006, 14:06

Quote: (Originally Posted by Tecdiverfl)

One thing I wanted to add. Except for Dive Rite stranding me land bound. I happen to be very happy with my unit. I hope in the future they can get the service issues and turn-around worked out.

Now that there is a system and we all know who/where to send your unit to (you were the first person to have to send your unit)...things will go more smoothly. As far as your due date, we did everything we could to get it back to you in time -- We are only as fast as our vendor is. In your case, from the reports that we got, we honestly thought your unit would be finished by your due date. I'm sorry it wasn't.

Cheers, Jordan

22nd April 2006, 19:18	#1 (permalink)
Tecdiverfl New Member Current Rebreather/s: Optima Other Rebreather/s: Join Date: Oct 2005 Location: Delray Beach, FL Posts: 70	Horrible Service from Dive Rite I have one of the first Optima units that were released. So needless to say my hand sets started to corrode after the first few dives in the ocean. The first timse I called Dive Rite the person who answered the phone told me that Dive Rite is not responsible for the handsets and to call Jurgensen, the person was actually kind of rude about it. After a couple of calls I got Kevin Jurgenson on the phone who was totally cool and said he wuold completly stand behind the handsets but I had to go throught Dive Rite. When I called Dive Rite I explained I needed them back in three weeks as I was leaving on a trip. I even gave myself an extra couple of days in case thing were delayed. I was told at that time it would not be a problem. I called Dive Rite several times after April 17 the day I told them I needed them back. Each time I was assured that they would be done and sent to me the next day. Finally on Thursaday after the person from Dive Rite did not call me back at the end of the day as he stated, I called them. That is when I found out it would be another week. Needless to say I am pretty pissed about being given a total run around. I spoke to Kevin on Friday from Jurgensen, who again was really cool and told me he does not even have any new cases for another couple of days. One of the reasons I purchased an Optima was Dive Rite has always had great customer support and turn around. I wish they would have been honest with me as I had to cancel my trip. A very unhappy customer. Marty
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22nd April 2006, 21:50	#2 (permalink)
*jradomski* Moderator Current Rebreather/s: Inspiration Classic Sport Kiss Optima rEvo Other CCR Home Build Other Rebreather/s: Inspiration Vision Evolution Megalodon Classic Kiss rEvo Other CCR Home Build Join Date: Mar 2005 Location: "Da" Bronx Posts: 2,997	Re: Horrible Service from Dive Rite Quote: (Originally Posted by Tecdiverfl) I have one of the first Optima units that were released. So needless to say my hand sets started to corrode after the first few dives in the ocean. The first timse I called Dive Rite the person who answered the phone told me that Dive Rite is not responsible for the handsets and to call Jurgensen, the person was actually kind of rude about it. After a couple of calls I got Kevin Jurgenson on the phone who was totally cool and said he wuold completly stand behind the handsets but I had to go throught Dive Rite. When I called Dive Rite I explained I needed them back in three weeks as I was leaving on a trip. I even gave myself an extra couple of days in case thing were delayed. I was told at that time it would not be a problem. I called Dive Rite several times after April 17 the day I told them I needed them back. Each time I was assured that they would be done and sent to me the next day. Finally on Thursaday after the person from Dive Rite did not call me back at the end of the day as he stated, I called them. That is when I found out it would be another week. Needless to say I am pretty pissed about being given a total run around. I spoke to Kevin on Friday from Jurgensen, who again was really cool and told me he does not even have any new cases for another couple of days. One of the reasons I purchased an Optima was Dive Rite has always had great customer support and turn around. I wish they would have been honest with me as I had to cancel my trip. A very unhappy customer. Marty Sorry to hear about your problem.. I would have followed it up after sending it to DR with an email to doug & Kevin.. They are usually upfront with the status of stock, and always try to make allowances for people who HAVE to have units by a specific date once they know about it.. Not all units are being completely replaced, only units were the corrision issue was most likely caused by a problem with the plating.. Most of the Nikel units are fine but there are some with problems.. Units that have corrosion becuase of chipping caused by impacts are not being replaced FOC.. The "corrosion" although it may not look pretty, it should stop once the al oxide layer is formed (the handsets are made out of the same alloy as al tanks), it shouldnt spread further.. The only issue is if the bezels weren't replaced with the SS ones.. Bezels were given to DR to replace on all units that got the aluminum bezels.. The al bezels did corrode heavily (possibly the wrong alloy by the machineist) __________________ Joe Radomski CCR Trimix Instructor Trainer ANDI Instructor Trainer Director #10 All posts are personal opinions and DO NOT reflect any affiliated agency unless specifically stated.
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23rd April 2006, 04:27	#3 (permalink)
*ScubaDadMiami* Moderator Current Rebreather/s: Optima Other Rebreather/s: Join Date: Sep 2005 Location: Florida, USA Posts: 2,127	Re: Horrible Service from Dive Rite I will have something to say about this issue shortly. I will tell all that there is to tell then. I will explain why I am saying nothing now at that time. __________________ Howard Packer IANTD CCR Instructor Miami Beach, Florida CCRDiveTraining.com
(Online)

23rd April 2006, 09:50	#4 (permalink)
*schford* Despotic Overlord Current Rebreather/s: Megalodon Sport Kiss Other Rebreather/s: Join Date: Jan 2005 Location: London, UK Posts: 3,558	Re: Horrible Service from Dive Rite Quote: (Originally Posted by ScubaDadMiami) I will have something to say about this issue shortly. I will tell all that there is to tell then. I will explain why I am saying nothing now at that time. Carry on and you will need a tag line of Mr Cryptic - te hehehe __________________ Bailout and Kit Management account for Murphy's Law The only bad question is one you did not ask and later wish you had. Use of Rebreather World is subject to the Rebreather World Terms & Conditions of Use
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23rd April 2006, 12:14	#5 (permalink)
TordoffR Custom Title Allowed! Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Sep 2005 Location: Upstate NY Posts: 115	Re: Horrible Service from Dive Rite Quote: (Originally Posted by ScubaDadMiami) I will have something to say about this issue shortly. I will tell all that there is to tell then. I will explain why I am saying nothing now at that time. Oh boy...I can't wait!!! Why not just post when you have something to say? __________________ Rich "It's better to burn out, than to fade away."
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23rd April 2006, 12:34	#6 (permalink)
divetheworld Dive porn pimp Current Rebreather/s: Inspiration Classic Other CCR Other Rebreather/s: Not Bought Yet Inspiration Classic Inspiration Vision Classic Kiss Other CCR Join Date: Mar 2005 Location: Leeds, England Posts: 1,586	Re: Horrible Service from Dive Rite Quote: (Originally Posted by TordoffR) Oh boy...I can't wait!!! Why not just post when you have something to say? Drum roll, building the tension........................................... __________________ Attitude and self praise is no reccomendation. Dont try to be a great man, just be a man and let history be the judge of you. CHECK OUT OUR INTERWEBS FOR CUSTOM REBREATHER UPGRADES *WWW.NARKEDAT90.CO.UK* *http://www.grpservices.com/pursuit/* Supporting Shearwater Research Products in Europe
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23rd April 2006, 12:37	#7 (permalink)
decoweenie Crash Test Dummy Current Rebreather/s: Other CCR Other Rebreather/s: Other CCR Join Date: Feb 2005 Location: Cairo Posts: 5,487	Re: Horrible Service from Dive Rite Quote: (Originally Posted by divetheworld) Drum roll, building the tension........................................... I think the icon for "holding baited breath until blue in the face"...
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23rd April 2006, 13:44	#8 (permalink)
Tecdiverfl New Member Current Rebreather/s: Optima Other Rebreather/s: Join Date: Oct 2005 Location: Delray Beach, FL Posts: 70	Re: Horrible Service from Dive Rite One thing I wanted to add. Except for Dive Rite stranding me land bound. I happen to be very happy with my unit. I hope in the future they can get the service issues and turn-around worked out.
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23rd April 2006, 14:40	#9 (permalink)
divetheworld Dive porn pimp Current Rebreather/s: Inspiration Classic Other CCR Other Rebreather/s: Not Bought Yet Inspiration Classic Inspiration Vision Classic Kiss Other CCR Join Date: Mar 2005 Location: Leeds, England Posts: 1,586	Re: Horrible Service from Dive Rite Quote: (Originally Posted by Tecdiverfl) One thing I wanted to add. Except for Dive Rite stranding me land bound. I happen to be very happy with my unit. I hope in the future they can get the service issues and turn-around worked out. We wouldnt be so cruel as to cause undue concern to any of our devoted members on this board, but......... now you've publicly flames them I would sniff your counter lungs before I used it....... Just kidding. Sorry to hear your problems. __________________ Attitude and self praise is no reccomendation. Dont try to be a great man, just be a man and let history be the judge of you. CHECK OUT OUR INTERWEBS FOR CUSTOM REBREATHER UPGRADES *WWW.NARKEDAT90.CO.UK* *http://www.grpservices.com/pursuit/* Supporting Shearwater Research Products in Europe Last edited by divetheworld : 23rd April 2006 at 14:45.
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24th April 2006, 14:06	#10 (permalink)
Jordan EBT called me stroppy! Current Rebreather/s: Optima Other Rebreather/s: Join Date: May 2005 Location: Garner, NC Posts: 226	Re: Horrible Service from Dive Rite Quote: (Originally Posted by Tecdiverfl) One thing I wanted to add. Except for Dive Rite stranding me land bound. I happen to be very happy with my unit. I hope in the future they can get the service issues and turn-around worked out. Now that there is a system and we all know who/where to send your unit to (you were the first person to have to send your unit)...things will go more smoothly. As far as your due date, we did everything we could to get it back to you in time -- We are only as fast as our vendor is. In your case, from the reports that we got, we honestly thought your unit would be finished by your due date. I'm sorry it wasn't. Cheers, Jordan __________________ Is it clear? No. Well, let's go anyways. "Those who would sacrifice a little freedom for a little order, will lose both, and deserve neither." Thomas Jefferson
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