InnerSpace Customer Service

SilverSurfer · 15th October 2006, 22:57

Going eCCR in months. The Meg looks great on paper but I keep hearing people say that InnerSpace's customer service is severely lacking. Please give me your input.

Thanks

Jeff

Benthic · 15th October 2006, 23:59

The experiences that Heather and I have had with them have been great. The delivered both Megs on time, and as promised. My unit has not had to go back to the factory for anything--but Heather's head went back for a software upgrade. The turn around time was very rapid and she at it back in less than two weeks. Subsequently she had a problem with one of the hand sets (after the upgrade) and again, ISC turned it around pronto. In both cases we paid for freight and nothing more.

I too have heard stories about long delays, etc. But that's not bee part of our experience.

Brian

Joe · 16th October 2006, 00:02

I've heard the same thing but I can only speak from my personal experience.

When I had (minor) trouble with my unit Leon was very responsive to my needs. I spoke with him personally on several occassions and when I could not resolve the issue myself he had me ship the unit to him and it was on its way back to me within 24 hrs. of his receipt. You can't ask for more than that!

I think the key is to ask what they can do and when they can do it before you go shipping stuff back to them. Obviously, if they are doing a show in Europe when you return your unit you will have to wait.

The Meg has been a trouble free unit and the design lends itself to easy owner maintenance. My guess is that the majority of complaints come from people who either had unrealistic expectations or did not clearly state what they wanted and when they wanted it.

That said, you have to realize that you are not buying a mass produced unit supported by a factory with hundreds of workers but from a small company which I'd imagine, individually builds the units as they receive the orders.

Having had friends who purchased units from other (larger) companies and heard (verifiable) horror stories about customer service, I would not hesitate to purchase another Meg.

Hope this helps with your decision and good luck, whatever you decide.

Quote: (Originally Posted by SilverSurfer)

Going eCCR in months. The Meg looks great on paper but I keep hearing people say that InnerSpace's customer service is severely lacking. Please give me your input.

Thanks

Jeff

rogeringebo · 16th October 2006, 05:07

I did not have any issues with my Meg.....One thing I can say is that they are crap with e-mails but really good on the phone so dont even bother to send any e-mails at all......

/Rodge

SilverSurfer · 16th October 2006, 05:24

Thanks for your comments. Benthic, how is the 400g treating you?

Jeff

**wedivebc** · 16th October 2006, 05:58

I have had nothing but good service from ISC. Leon is a top notch instructor and builds a very solid rebreather. I have only put 40hrs on my meg so far but they have all been trouble free (except I have killed 1 set of bateries). MY favorite charter operator commented that he has never seen me go so many consecutive dives with out a failure on either of my previous rebreathers, I dive with him a lot.

Flup · 16th October 2006, 08:24

So fa rno troubles for me with the Meg, the only thing i can think of, and is already said, e-mail......... Just looks they don't know of the excistance of it

Benthic · 16th October 2006, 14:02

Quote: (Originally Posted by SilverSurfer)

Thanks for your comments. Benthic, how is the 400g treating you?

Jeff

Jeff,

To be honest, it hasn't come out of the closet yet. I'm waiting for it to get cold (well, as cold as it gets here anyway

).

Brian

Explorer · 16th October 2006, 14:04

Quote: (Originally Posted by Flup)

So fa rno troubles for me with the Meg, the only thing i can think of, and is already said, e-mail......... Just looks they don't know of the excistance of it

Same here gear wise. Leon has been travelling quite a bit lately and I understand that part but I have been getting emails returned by Steve at the hatchery the same day.

hchoat · 16th October 2006, 14:31

As Brian said, I've had nothing but great service from ISC. In fact, while we were on vacation in North Carolina in August, I had a small problem with the unit. I called ISC and spent about half an hour on the phone with Steve and Leon talking through it. I followed thier instructions and resolved the problem. About 3 hours later I received a call from Leon- he was just following up to make sure everything worked out.

Heather

15th October 2006, 22:57	#1 (permalink)
SilverSurfer New Member Current Rebreather/s: Not Bought Yet Other Rebreather/s: Not Bought Yet Join Date: Jul 2006 Location: Maryland Posts: 14	InnerSpace Customer Service Going eCCR in months. The Meg looks great on paper but I keep hearing people say that InnerSpace's customer service is severely lacking. Please give me your input. Thanks Jeff __________________ You see, in the final analysis, it is between you and God; It was never between you and them anyway. AGB
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15th October 2006, 23:59	#2 (permalink)
Benthic MEGalomaniac Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Jan 2006 Location: Pensacola, FL USA Posts: 226	Re: InnerSpace Customer Service The experiences that Heather and I have had with them have been great. The delivered both Megs on time, and as promised. My unit has not had to go back to the factory for anything--but Heather's head went back for a software upgrade. The turn around time was very rapid and she at it back in less than two weeks. Subsequently she had a problem with one of the hand sets (after the upgrade) and again, ISC turned it around pronto. In both cases we paid for freight and nothing more. I too have heard stories about long delays, etc. But that's not bee part of our experience. Brian __________________ Well lit rooms will not repel determined beer ninjas.
(Offline)

16th October 2006, 00:02	#3 (permalink)
Joe RBW Member Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Oct 2005 Location: Florida, USA Posts: 321	Re: InnerSpace Customer Service I've heard the same thing but I can only speak from my personal experience. When I had (minor) trouble with my unit Leon was very responsive to my needs. I spoke with him personally on several occassions and when I could not resolve the issue myself he had me ship the unit to him and it was on its way back to me within 24 hrs. of his receipt. You can't ask for more than that! I think the key is to ask what they can do and when they can do it before you go shipping stuff back to them. Obviously, if they are doing a show in Europe when you return your unit you will have to wait. The Meg has been a trouble free unit and the design lends itself to easy owner maintenance. My guess is that the majority of complaints come from people who either had unrealistic expectations or did not clearly state what they wanted and when they wanted it. That said, you have to realize that you are not buying a mass produced unit supported by a factory with hundreds of workers but from a small company which I'd imagine, individually builds the units as they receive the orders. Having had friends who purchased units from other (larger) companies and heard (verifiable) horror stories about customer service, I would not hesitate to purchase another Meg. Hope this helps with your decision and good luck, whatever you decide. Quote: (Originally Posted by SilverSurfer) Going eCCR in months. The Meg looks great on paper but I keep hearing people say that InnerSpace's customer service is severely lacking. Please give me your input. Thanks Jeff
(Online)

16th October 2006, 05:07	#4 (permalink)
rogeringebo Life starts at 100 Current Rebreather/s: Pelagian Other Rebreather/s: Megalodon Classic Kiss Pelagian Join Date: Sep 2005 Location: Stockholm Sweden Posts: 739	Re: InnerSpace Customer Service I did not have any issues with my Meg.....One thing I can say is that they are crap with e-mails but really good on the phone so dont even bother to send any e-mails at all...... /Rodge __________________ Life starts at 100
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16th October 2006, 05:24	#5 (permalink)
SilverSurfer New Member Current Rebreather/s: Not Bought Yet Other Rebreather/s: Not Bought Yet Join Date: Jul 2006 Location: Maryland Posts: 14	Re: InnerSpace Customer Service Thanks for your comments. Benthic, how is the 400g treating you? Jeff __________________ You see, in the final analysis, it is between you and God; It was never between you and them anyway. AGB
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16th October 2006, 05:58	#6 (permalink)
wedivebc Dave Tomblin Current Rebreather/s: Megalodon Other CCR Other Rebreather/s: Not Bought Yet Inspiration Classic Sport Kiss Other CCR Join Date: Feb 2005 Location: Vancouver Island BC Canada Posts: 1,508	Re: InnerSpace Customer Service I have had nothing but good service from ISC. Leon is a top notch instructor and builds a very solid rebreather. I have only put 40hrs on my meg so far but they have all been trouble free (except I have killed 1 set of bateries). MY favorite charter operator commented that he has never seen me go so many consecutive dives with out a failure on either of my previous rebreathers, I dive with him a lot. __________________ Cheers, Dave.... Man is the only animal burdened with the knowledge he will eventually die
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16th October 2006, 08:24	#7 (permalink)
Flup Custom Title Allowed! Current Rebreather/s: Megalodon Dolphin Home Build Other Rebreather/s: Inspiration Vision Ouroboros Dolphin Home Build Join Date: Apr 2006 Location: Netherlands Posts: 134	Re: InnerSpace Customer Service So fa rno troubles for me with the Meg, the only thing i can think of, and is already said, e-mail......... Just looks they don't know of the excistance of it __________________ They say i'm all mixed up, maybe that's why i like mixed gas diving !!!!
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16th October 2006, 14:02	#8 (permalink)
Benthic MEGalomaniac Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Jan 2006 Location: Pensacola, FL USA Posts: 226	Re: InnerSpace Customer Service Quote: (Originally Posted by SilverSurfer) Thanks for your comments. Benthic, how is the 400g treating you? Jeff Jeff, To be honest, it hasn't come out of the closet yet. I'm waiting for it to get cold (well, as cold as it gets here anyway ). Brian __________________ Well lit rooms will not repel determined beer ninjas.
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16th October 2006, 14:04	#9 (permalink)
Explorer I will teach you a..... Current Rebreather/s: Evolution Megalodon Other Rebreather/s: Join Date: Sep 2005 Location: Alberta, Canada Posts: 784	Re: InnerSpace Customer Service Quote: (Originally Posted by Flup) So fa rno troubles for me with the Meg, the only thing i can think of, and is already said, e-mail......... Just looks they don't know of the excistance of it Same here gear wise. Leon has been travelling quite a bit lately and I understand that part but I have been getting emails returned by Steve at the hatchery the same day. __________________ KONA COFFEE
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16th October 2006, 14:31	#10 (permalink)
hchoat Resident Selkie Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Aug 2005 Location: Pensacola, FL- USA Posts: 227	Re: InnerSpace Customer Service As Brian said, I've had nothing but great service from ISC. In fact, while we were on vacation in North Carolina in August, I had a small problem with the unit. I called ISC and spent about half an hour on the phone with Steve and Leon talking through it. I followed thier instructions and resolved the problem. About 3 hours later I received a call from Leon- he was just following up to make sure everything worked out. Heather __________________ Duct tape is like the force... it has a light side and dark side, and it holds the universe together.
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