InnerSpace Customer Service

**Steve** · 17th October 2006, 08:26

Quote: (Originally Posted by decoweenie)

Yes, but max of 4-hour difference is negligible...

Like you, I used to have 12-hour+ difference and that s*cks since no one will answer the phone in the evening or past mid-night. So I would have to stay up late (or past mid-night) to catch them. I am sure you had to do the same at times...

No reply on several email attempts... A week of calling to catch Leon on the phone... More than a month after order is confirmed and still no bank information sent so I could PAY for my order...

Needless to say, I have lost interest.

Completely lost interest? I was planning to call tonight.

decoweenie · 17th October 2006, 08:38

Quote: (Originally Posted by Steve)

Completely lost interest? I was planning to call tonight.

Got a little pi**ed, so already spent/allocated the money for:

Shearwater controller/deco/HUD for Inspiration Classic
Newly-introduced smaller Silent-Submersion scooter

but I will be in the US in Nov/Dec and could save money on shipping...

so will have to think about it, but still not 100% convinced on the support since I have had bad experiences in the past with some no-reply Rebreather-suppliers...

caver95 · 17th October 2006, 13:10

Quote: (Originally Posted by decoweenie)

Newly-introduced smaller Silent-Submersion scooter

lucky, it sure is nice.

Explorer · 17th October 2006, 13:21

Quote: (Originally Posted by webhead)

So what did you do to get on the good list?

Just lucky I guess. I have on the occasion phoned to ask questions about subjects that require too much typing.

stuey · 17th October 2006, 16:09

So why have email advertise it and not reply to people, as was my case, as I'm sure you all know, lengthy international phone calls cost a lot of money.
Really pisses me of when people just ignore your email, and thats the one and only reason I never bought a Meg!

cys · 17th October 2006, 16:34

Quote: (Originally Posted by Steve)

In my experience, ISC are great at rectifying any issue that pops up and the norm is that a breakage is fixed FOC. They believe in their product and stand behind it and seem to take a failure as a personal slight.

This means legions to me. It is also my experience with Jetsam. I wish it were universally the case.

Diver Den · 17th October 2006, 20:59

Quote: (Originally Posted by stuey)

So why have email advertise it and not reply to people, as was my case, as I'm sure you all know, lengthy international phone calls cost a lot of money.
Really pisses me of when people just ignore your email, and thats the one and only reason I never bought a Meg!

If thats the only reason you did not buy a Meg your probably the sort of Guy Leon wouldn't sell one to

SilverSurfer · 18th October 2006, 01:51

I'm Sold! Thanks again.

webhead · 18th October 2006, 04:25

Quote: (Originally Posted by SilverSurfer)

I'm Sold! Thanks again.

No one can say this is the best decision but I can tell you that there are far worse ones you can make. It's like deciding between a Wright or a Curtis plane back in 1910. We all wish the business and technology was more down the timeline but realize that it is up to us to shape the future. Your not buying a homebuilt, Leon and company have been around a few years and plan to be for at least a few more. The question you have to ask is what BS am I willing to deal with and go from there. Several people have expressed that if someone cannot conduct business via email, "I'm not doing business with them". Fair enough.

Offgas · 18th October 2006, 05:02

The service and training I've had from ISC has been exceptional. They have a great crew and have always gone above and beyond...and my Meg was even purchased second hand.

Offgas

17th October 2006, 08:26	#21 (permalink)
Steve Ladies bring a plate Current Rebreather/s: Megalodon Home Build Other Rebreather/s: Not Bought Yet Inspiration Classic Sport Kiss Classic Kiss MK 15.X Home Build Join Date: Feb 2005 Location: Perth - Australia Posts: 1,117	Re: InnerSpace Customer Service Quote: (Originally Posted by decoweenie) Yes, but max of 4-hour difference is negligible... Like you, I used to have 12-hour+ difference and that s*cks since no one will answer the phone in the evening or past mid-night. So I would have to stay up late (or past mid-night) to catch them. I am sure you had to do the same at times... No reply on several email attempts... A week of calling to catch Leon on the phone... More than a month after order is confirmed and still no bank information sent so I could PAY for my order... Needless to say, I have lost interest. Completely lost interest? I was planning to call tonight. __________________ WARNING: I contain occasional coarse language, extreme sexual references, nudity, and adult themes, which may offend some people - Usually churchy types.
(Online)

17th October 2006, 08:38	#22 (permalink)
decoweenie Crash Test Dummy Current Rebreather/s: Other CCR Other Rebreather/s: Other CCR Join Date: Feb 2005 Location: Cairo Posts: 5,487	Re: InnerSpace Customer Service Quote: (Originally Posted by Steve) Completely lost interest? I was planning to call tonight. Got a little pied, so already spent/allocated the money for: Shearwater controller/deco/HUD for Inspiration Classic Newly-introduced smaller Silent-Submersion scooter but I will be in the US in Nov/Dec and could save money on shipping... so will have to think about it, but still not 100% convinced on the support since I have had bad experiences in the past with some no-reply Rebreather-suppliers... __________________ "...after a while you get bored offering advice to a bull that like to keep butting the fence with its head rather than walking through the open gate..." - Rebreather World PM** Last edited by decoweenie : 17th October 2006 at 09:26. Reason: added info
(Offline)

17th October 2006, 13:10	#23 (permalink)
caver95 Custom Title Allowed! Current Rebreather/s: Not Bought Yet Other Rebreather/s: Megalodon Not Bought Yet Join Date: Sep 2005 Location: US Posts: 170	Re: InnerSpace Customer Service Quote: (Originally Posted by decoweenie) Newly-introduced smaller Silent-Submersion scooter lucky, it sure is nice. __________________ www.cavetek.com
(Offline)

17th October 2006, 13:21	#24 (permalink)
Explorer I will teach you a..... Current Rebreather/s: Evolution Megalodon Other Rebreather/s: Join Date: Sep 2005 Location: Alberta, Canada Posts: 773	Re: InnerSpace Customer Service Quote: (Originally Posted by webhead) So what did you do to get on the good list? Just lucky I guess. I have on the occasion phoned to ask questions about subjects that require too much typing. __________________ 20 dwarves, 20 dwarves, 20 dwarves took turns doing handstands on the carpet
(Offline)

17th October 2006, 16:09	#25 (permalink)
stuey New Member Current Rebreather/s: Inspiration Vision Other Rebreather/s: Join Date: Aug 2006 Location: Thailand Posts: 49	Re: InnerSpace Customer Service So why have email advertise it and not reply to people, as was my case, as I'm sure you all know, lengthy international phone calls cost a lot of money. Really pisses me of when people just ignore your email, and thats the one and only reason I never bought a Meg!
(Offline)

17th October 2006, 16:34	#26 (permalink)
cys ck #157 Current Rebreather/s: Classic Kiss Other Rebreather/s: Join Date: Feb 2005 Location: S. California Posts: 204	Re: InnerSpace Customer Service Quote: (Originally Posted by Steve) In my experience, ISC are great at rectifying any issue that pops up and the norm is that a breakage is fixed FOC. They believe in their product and stand behind it and seem to take a failure as a personal slight. This means legions to me. It is also my experience with Jetsam. I wish it were universally the case. Last edited by cys : 17th October 2006 at 21:40. Reason: sp
(Offline)

17th October 2006, 20:59	#27 (permalink)
Diver Den New Member Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: May 2005 Location: lincolnshire uk Posts: 22	Re: InnerSpace Customer Service Quote: (Originally Posted by stuey) So why have email advertise it and not reply to people, as was my case, as I'm sure you all know, lengthy international phone calls cost a lot of money. Really pisses me of when people just ignore your email, and thats the one and only reason I never bought a Meg! If thats the only reason you did not buy a Meg your probably the sort of Guy Leon wouldn't sell one to
(Offline)

18th October 2006, 01:51	#28 (permalink)
SilverSurfer New Member Current Rebreather/s: Not Bought Yet Other Rebreather/s: Not Bought Yet Join Date: Jul 2006 Location: Maryland Posts: 14	Re: InnerSpace Customer Service I'm Sold! Thanks again. __________________ You see, in the final analysis, it is between you and God; It was never between you and them anyway. AGB
(Offline)

18th October 2006, 04:25	#29 (permalink)
webhead Earning the green stuff.. Current Rebreather/s: Megalodon Other Rebreather/s: Inspiration Classic Inspiration Vision Evolution Megalodon Join Date: Mar 2006 Location: East central Florida Posts: 284	Re: InnerSpace Customer Service Quote: (Originally Posted by SilverSurfer) I'm Sold! Thanks again. No one can say this is the best decision but I can tell you that there are far worse ones you can make. It's like deciding between a Wright or a Curtis plane back in 1910. We all wish the business and technology was more down the timeline but realize that it is up to us to shape the future. Your not buying a homebuilt, Leon and company have been around a few years and plan to be for at least a few more. The question you have to ask is what BS am I willing to deal with and go from there. Several people have expressed that if someone cannot conduct business via email, "I'm not doing business with them". Fair enough. __________________ "These are not the droids you are looking for.... move along" - Obi-Wan Kenobi
(Offline)

18th October 2006, 05:02	#30 (permalink)
Offgas New Member Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Mar 2006 Location: Seattle Posts: 90	Re: InnerSpace Customer Service The service and training I've had from ISC has been exceptional. They have a great crew and have always gone above and beyond...and my Meg was even purchased second hand. Offgas
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