InnerSpace Customer Service

Phil · 16th October 2006, 14:45

I had some issues with a rusted solenoid, first I thought I would have to send the head back. After speaking to Steve, I took the solenoid apart. He shipped a new actuator on friday and I received it on Monday. On Tuesday my issue was solved and unit ready to dive. Who can ask for more!

caver95 · 16th October 2006, 15:25

I haven't had to send mine back. ISC is very good at helping you on the phone.

SilverSurfer · 17th October 2006, 01:06

Thanks again for your comments guys(girls).

Jeff

webhead · 17th October 2006, 03:30

Quote: (Originally Posted by Explorer)

Same here gear wise. Leon has been travelling quite a bit lately and I understand that part but I have been getting emails returned by Steve at the hatchery the same day.

So what did you do to get on the good list? I've bought 2 Megs and still the only time I get a response from my emails is after I call them. My recommendation.... don't waste time with emails, just get on the phone and call.

I love my Megs...took a while to get them but wouldn't trade it now that I have them. I know if you call, service is good so don't let that stop you from buying one.

**UWSojourner** · 17th October 2006, 06:35

Quote: (Originally Posted by SilverSurfer)

The Meg looks great on paper but I keep hearing people say that InnerSpace's customer service is severely lacking.

My experience is that Leon et al strives to provide the best care for their systems that they possible can. Based on what I've experienced, if you want a team of people doing the best they can to help you dive frequently and dive safely, the ISC team is a very good bet. Safe diving.

scubagrunt · 17th October 2006, 07:31

great service!! good people. like everything, everyone has good and bad experiences. I have always had great service. But i agree it is best to call, emails are not their strong point.

decoweenie · 17th October 2006, 07:55

Quote: (Originally Posted by scubagrunt)

...it is best to call, emails are not their strong point.

There is a little thing called time-zone that makes that difficult for people living outside of the US...

Steve · 17th October 2006, 08:23

They have time-zones in the US as well Phi

As a Meg instructor and dealer I probably have more of a need to contact ISC than most. Perth Australia is in the worst possible time zone differance to the one that ISC is in and I cope just fine. The RBW community is obviously one that prefer internet and email information exchange, the bulk of the dive industry prefer phone calls (and faxes - shudder). Would I prefer ISC to be better at utilising email, yes. Does it pose me with a problem, no. I still prefer to have a chat about an issue and find that it is resolved much quicker this way.

My experience is that Leon, Steve and the guys provide the best care for their customers bar none. My next favourite is Weezle then Jetsam. In my experience, ISC are great at rectifying any issue that pops up and the norm is that a breakage is fixed FOC. They believe in their product and stand behind it and seem to take a failure as a personal slight. Other manufacturers will happily take your money for spare parts.

I would have no hesitation in recommending ISC with regard to customer care or quality of product. Granted I'm a dealer so you would expect me to post something like this but I wouldn't say the same thing about other manufacturers that I deal with. In short I'm very happy to be working with them.

scubagrunt · 17th October 2006, 08:41

Quote: (Originally Posted by decoweenie)

There is a little thing called time-zone that makes that difficult for people living outside of the US...

Hi Phi i'm a night shift worker and as such am not on the "us time" zone either, but ISC does answer the phone during the "non-standard business" hours. i call them in the evening. But I agree in this new world we live email is better, but who i am to tell someone else how to do their business.

decoweenie · 17th October 2006, 09:07

Quote: (Originally Posted by Steve)

They have time-zones in the US as well Phi

Yes, but max of 4-hour difference is negligible...

Like you, I used to have 12-hour+ difference and that s*cks since no one will answer the phone in the evening or past mid-night. So I would have to stay up late (or past mid-night) to catch them. I am sure you had to do the same at times...

No reply on several email attempts... A week of calling to catch Leon on the phone... More than a month after order is confirmed and still no bank information sent so I could PAY for my order...

Needless to say, I have lost interest.

16th October 2006, 14:45	#11 (permalink)
Phil Custom Title Allowed! Current Rebreather/s: Megalodon Ouroboros rEvo Other CCR Other Rebreather/s: Inspiration Classic Inspiration Vision Evolution Megalodon rEvo Other CCR Join Date: May 2005 Location: Geneva-Switzerland Posts: 173	Re: InnerSpace Customer Service I had some issues with a rusted solenoid, first I thought I would have to send the head back. After speaking to Steve, I took the solenoid apart. He shipped a new actuator on friday and I received it on Monday. On Tuesday my issue was solved and unit ready to dive. Who can ask for more! __________________ Phil __________________ CCR/OC Instructor CCR Training to Mixed Gas in Switzerland, France, UK & Germany on Megalodon/KISS/Ouroboros/rEvo/Inspiration/Evolution/Sentinel www.zerogravitydiving.com
(Offline)

16th October 2006, 15:25	#12 (permalink)
caver95 Custom Title Allowed! Current Rebreather/s: Not Bought Yet Other Rebreather/s: Megalodon Not Bought Yet Join Date: Sep 2005 Location: US Posts: 171	Re: InnerSpace Customer Service I haven't had to send mine back. ISC is very good at helping you on the phone. __________________ www.cavetek.com
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17th October 2006, 01:06	#13 (permalink)
SilverSurfer New Member Current Rebreather/s: Not Bought Yet Other Rebreather/s: Not Bought Yet Join Date: Jul 2006 Location: Maryland Posts: 14	Re: InnerSpace Customer Service Thanks again for your comments guys(girls). Jeff __________________ You see, in the final analysis, it is between you and God; It was never between you and them anyway. AGB
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17th October 2006, 03:30	#14 (permalink)
webhead Earning the green stuff.. Current Rebreather/s: Megalodon Other Rebreather/s: Inspiration Classic Inspiration Vision Evolution Megalodon Join Date: Mar 2006 Location: East central Florida Posts: 284	Re: InnerSpace Customer Service Quote: (Originally Posted by Explorer) Same here gear wise. Leon has been travelling quite a bit lately and I understand that part but I have been getting emails returned by Steve at the hatchery the same day. So what did you do to get on the good list? I've bought 2 Megs and still the only time I get a response from my emails is after I call them. My recommendation.... don't waste time with emails, just get on the phone and call. I love my Megs...took a while to get them but wouldn't trade it now that I have them. I know if you call, service is good so don't let that stop you from buying one. __________________ "These are not the droids you are looking for.... move along" - Obi-Wan Kenobi
(Offline)

17th October 2006, 06:35	#15 (permalink)
UWSojourner Pacific Northwest Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Feb 2005 Location: Portland Oregon Posts: 558	Re: InnerSpace Customer Service Quote: (Originally Posted by SilverSurfer) The Meg looks great on paper but I keep hearing people say that InnerSpace's customer service is severely lacking. My experience is that Leon et al strives to provide the best care for their systems that they possible can. Based on what I've experienced, if you want a team of people doing the best they can to help you dive frequently and dive safely, the ISC team is a very good bet. Safe diving.
(Offline)

17th October 2006, 07:31	#16 (permalink)
scubagrunt CCR Diva Current Rebreather/s: Inspiration Classic Megalodon Classic Kiss Optima rEvo Other CCR Other SCR Other Rebreather/s: Not Bought Yet Inspiration Classic Inspiration Vision Evolution Megalodon Sport Kiss Classic Kiss Optima rEvo Other CCR Other SCR Join Date: May 2005 Location: Washington Posts: 441	Re: InnerSpace Customer Service great service!! good people. like everything, everyone has good and bad experiences. I have always had great service. But i agree it is best to call, emails are not their strong point. __________________ "No good deed goes unpunished!" www.silentscuba.com
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17th October 2006, 07:55	#17 (permalink)
decoweenie Crash Test Dummy Current Rebreather/s: Other CCR Other Rebreather/s: Other CCR Join Date: Feb 2005 Location: Cairo Posts: 5,487	Re: InnerSpace Customer Service Quote: (Originally Posted by scubagrunt) ...it is best to call, emails are not their strong point. There is a little thing called time-zone that makes that difficult for people living outside of the US... __________________ "...after a while you get bored offering advice to a bull that like to keep butting the fence with its head rather than walking through the open gate..." - Rebreather World PM
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17th October 2006, 08:23	#18 (permalink)
Steve Ladies bring a plate Current Rebreather/s: Megalodon Home Build Other Rebreather/s: Not Bought Yet Inspiration Classic Sport Kiss Classic Kiss MK 15.X Home Build Join Date: Feb 2005 Location: Perth - Australia Posts: 1,126	Re: InnerSpace Customer Service They have time-zones in the US as well Phi As a Meg instructor and dealer I probably have more of a need to contact ISC than most. Perth Australia is in the worst possible time zone differance to the one that ISC is in and I cope just fine. The RBW community is obviously one that prefer internet and email information exchange, the bulk of the dive industry prefer phone calls (and faxes - shudder). Would I prefer ISC to be better at utilising email, yes. Does it pose me with a problem, no. I still prefer to have a chat about an issue and find that it is resolved much quicker this way. My experience is that Leon, Steve and the guys provide the best care for their customers bar none. My next favourite is Weezle then Jetsam. In my experience, ISC are great at rectifying any issue that pops up and the norm is that a breakage is fixed FOC. They believe in their product and stand behind it and seem to take a failure as a personal slight. Other manufacturers will happily take your money for spare parts. I would have no hesitation in recommending ISC with regard to customer care or quality of product. Granted I'm a dealer so you would expect me to post something like this but I wouldn't say the same thing about other manufacturers that I deal with. In short I'm very happy to be working with them. __________________ WARNING: I contain occasional coarse language, extreme sexual references, nudity, and adult themes, which may offend some people - Usually churchy types.
(Online)

17th October 2006, 08:41	#19 (permalink)
scubagrunt CCR Diva Current Rebreather/s: Inspiration Classic Megalodon Classic Kiss Optima rEvo Other CCR Other SCR Other Rebreather/s: Not Bought Yet Inspiration Classic Inspiration Vision Evolution Megalodon Sport Kiss Classic Kiss Optima rEvo Other CCR Other SCR Join Date: May 2005 Location: Washington Posts: 441	Re: InnerSpace Customer Service Quote: (Originally Posted by decoweenie) There is a little thing called time-zone that makes that difficult for people living outside of the US... Hi Phi i'm a night shift worker and as such am not on the "us time" zone either, but ISC does answer the phone during the "non-standard business" hours. i call them in the evening. But I agree in this new world we live email is better, but who i am to tell someone else how to do their business. __________________ "No good deed goes unpunished!" www.silentscuba.com
(Offline)

17th October 2006, 09:07	#20 (permalink)
decoweenie Crash Test Dummy Current Rebreather/s: Other CCR Other Rebreather/s: Other CCR Join Date: Feb 2005 Location: Cairo Posts: 5,487	Re: InnerSpace Customer Service Quote: (Originally Posted by Steve) They have time-zones in the US as well Phi Yes, but max of 4-hour difference is negligible... Like you, I used to have 12-hour+ difference and that scks since no one will answer the phone in the evening or past mid-night. So I would have to stay up late (or past mid-night) to catch them. I am sure you had to do the same at times... No reply on several email attempts... A week of calling to catch Leon on the phone... More than a month after order is confirmed and still no bank information sent so I could PAY for my order... Needless to say, I have lost interest. __________________ "...after a while you get bored offering advice to a bull that like to keep butting the fence with its head rather than walking through the open gate..." - Rebreather World PM*
(Offline)

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