Secondary Handset malfunction

SWstorm · 15th November 2009, 18:43

I am a diver from Rio de Janeiro, Brazil and I currently own a new MEG eCCR with APECS 2.7 electronics. After completing the calibration procedure on both handsets I switched off the unit and left home to other purposes. When I got back home I switched on electronics again to continue the set up and testing process. When the secondary handset was switched on, it presented the following behaviour: I could not scroll through the MENU button. I pressed it several times but screen didn't change. The screen was not frozen since I could perceive the Oxygen reading changing in sensors 1 and 2. The sensor 3 was not beeing read since the number was always zero and there was a black background over it. The HUD was presenting the readings from sensors 1 and 2 only. I tried to switch off the unit several times but the failure appeared all times

.
I had to abort the dive since I am a beginner in rebreather diving and I would not like to take the risk

.
Does anyone had this same problem before ? Any clues on what is possibly causing this problem ?
Regards to All and sorry my english.

Gilles · 15th November 2009, 19:00

I am pretty sure this is a rare occurence.

My Meg was delivered to me (all the way to Malaysia) with a faulty primary. ISC took care of it no questions asked.

Call them up. They provide excellent customer service (at least they used to).

netmage · 15th November 2009, 19:11

Quote: (Originally Posted by SWstorm)

I am a diver from Rio de Janeiro, Brazil and I currently own a new MEG eCCR with APECS 2.7 electronics. After completing the calibration procedure on both handsets I switched off the unit and left home to other purposes. When I got back home I switched on electronics again to continue the set up and testing process. When the secondary handset was switched on, it presented the following behaviour: I could not scroll through the MENU button. I pressed it several times but screen didn't change. The screen was not frozen since I could perceive the Oxygen reading changing in sensors 1 and 2. The sensor 3 was not beeing read since the number was always zero and there was a black background over it. The HUD was presenting the readings from sensors 1 and 2 only. I tried to switch off the unit several times but the failure appeared all times

.
I had to abort the dive since I am a beginner in rebreather diving and I would not like to take the risk

.
Does anyone had this same problem before ? Any clues on what is possibly causing this problem ?
Regards to All and sorry my english.

Buttons non responsive could be the magnet/reed switch inside the handset... Magnets can be temperamental...

The black background indicates Cell 3 is being voted out, if the signal from the cell is totally dead, this would be expected.

Pull cell 3 off and put it on a voltmeter to see if its totally dead, and verify it's securely seated...

Outlaw · 15th November 2009, 19:20

try to "turn" the button which seems not to respond. "turn" it 1/4 clockwise, then try again, then try again if not.

i am sure its the magnet. i've seen it again, only once. but do call ISC. just to be safe

Spyros

eduardodavidovich · 15th November 2009, 20:01

Hello to all

The cell 3 of SW storm is reading normally in primary display

it cant be the cell itself

SWstorm · 15th November 2009, 20:50

Quote: (Originally Posted by netmage)

Buttons non responsive could be the magnet/reed switch inside the handset... Magnets can be temperamental...

The black background indicates Cell 3 is being voted out, if the signal from the cell is totally dead, this would be expected.

Pull cell 3 off and put it on a voltmeter to see if its totally dead, and verify it's securely seated...

Thank you for your help Tim. Cell 3 is working perfectly when using the primary handset. Problem occurs with secondary handset only.

SWstorm · 15th November 2009, 20:51

Quote: (Originally Posted by Outlaw)

try to "turn" the button which seems not to respond. "turn" it 1/4 clockwise, then try again, then try again if not.

i am sure its the magnet. i've seen it again, only once. but do call ISC. just to be safe

Spyros

Thank you Spyros. I'll try that.

Padipro · 16th November 2009, 00:17

I would disconnect and then reconnect cell #3 and try it again. Doubt it's a wiring issue at the cell as it's reading OK on the primary. Possibly a problem with the secondary computer board or a wiring issue to the secondary display. How's the HUD reading?

BTW, your English is fine, better then my Portuguese that's for sure.

SWstorm · 16th November 2009, 00:51

Quote: (Originally Posted by Padipro)

I would disconnect and then reconnect cell #3 and try it again. Doubt it's a wiring issue at the cell as it's reading OK on the primary. Possibly a problem with the secondary computer board or a wiring issue to the secondary display. How's the HUD reading?

BTW, your English is fine, better then my Portuguese that's for sure.

Hi. The HUD was presenting the readings of Cell 1 & 2 only. Lights were matching the numbers on display.

netmage · 16th November 2009, 01:00

Then it's likely a problem inside the potting, no field fix for that...... Needs to go back to a service center.... We have two in the us, Dennis in the uk, not sure of any others,.....

15th November 2009, 18:43	#1 (permalink)
SWstorm RBW Member Join Date: Sep 2007 Location: Rio de Janeiro Posts: 5	Secondary Handset malfunction I am a diver from Rio de Janeiro, Brazil and I currently own a new MEG eCCR with APECS 2.7 electronics. After completing the calibration procedure on both handsets I switched off the unit and left home to other purposes. When I got back home I switched on electronics again to continue the set up and testing process. When the secondary handset was switched on, it presented the following behaviour: I could not scroll through the MENU button. I pressed it several times but screen didn't change. The screen was not frozen since I could perceive the Oxygen reading changing in sensors 1 and 2. The sensor 3 was not beeing read since the number was always zero and there was a black background over it. The HUD was presenting the readings from sensors 1 and 2 only. I tried to switch off the unit several times but the failure appeared all times . I had to abort the dive since I am a beginner in rebreather diving and I would not like to take the risk . Does anyone had this same problem before ? Any clues on what is possibly causing this problem ? Regards to All and sorry my english.
(Offline)

15th November 2009, 19:00	#2 (permalink)
Gilles RBW Member Join Date: Sep 2005 Location: Bucharest (Romania) Posts: 809	Re: Secondary Handset malfunction I am pretty sure this is a rare occurence. My Meg was delivered to me (all the way to Malaysia) with a faulty primary. ISC took care of it no questions asked. Call them up. They provide excellent customer service (at least they used to).
(Offline)

15th November 2009, 19:11	#3 (permalink)
netmage Tim Owens Join Date: Dec 2005 Location: Coral Springs, FL Posts: 1,187	Re: Secondary Handset malfunction Quote: (Originally Posted by SWstorm) I am a diver from Rio de Janeiro, Brazil and I currently own a new MEG eCCR with APECS 2.7 electronics. After completing the calibration procedure on both handsets I switched off the unit and left home to other purposes. When I got back home I switched on electronics again to continue the set up and testing process. When the secondary handset was switched on, it presented the following behaviour: I could not scroll through the MENU button. I pressed it several times but screen didn't change. The screen was not frozen since I could perceive the Oxygen reading changing in sensors 1 and 2. The sensor 3 was not beeing read since the number was always zero and there was a black background over it. The HUD was presenting the readings from sensors 1 and 2 only. I tried to switch off the unit several times but the failure appeared all times . I had to abort the dive since I am a beginner in rebreather diving and I would not like to take the risk . Does anyone had this same problem before ? Any clues on what is possibly causing this problem ? Regards to All and sorry my english. Buttons non responsive could be the magnet/reed switch inside the handset... Magnets can be temperamental... The black background indicates Cell 3 is being voted out, if the signal from the cell is totally dead, this would be expected. Pull cell 3 off and put it on a voltmeter to see if its totally dead, and verify it's securely seated...
(Offline)

15th November 2009, 19:20	#4 (permalink)
Outlaw In search of Law breaking Meggy Meg... Got the best one from day 1... Join Date: Aug 2006 Location: Cyprus, Nicosia Posts: 988	Re: Secondary Handset malfunction try to "turn" the button which seems not to respond. "turn" it 1/4 clockwise, then try again, then try again if not. i am sure its the magnet. i've seen it again, only once. but do call ISC. just to be safe Spyros
(Offline)

15th November 2009, 20:01	#5 (permalink)
eduardodavidovich RBW Member Join Date: Apr 2009 Location: Brazil Rio de Janeiro Posts: 9	Re: Secondary Handset malfunction Hello to all The cell 3 of SW storm is reading normally in primary display it cant be the cell itself
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15th November 2009, 20:50	#6 (permalink)
SWstorm RBW Member Join Date: Sep 2007 Location: Rio de Janeiro Posts: 5	Re: Secondary Handset malfunction Quote: (Originally Posted by netmage) Buttons non responsive could be the magnet/reed switch inside the handset... Magnets can be temperamental... The black background indicates Cell 3 is being voted out, if the signal from the cell is totally dead, this would be expected. Pull cell 3 off and put it on a voltmeter to see if its totally dead, and verify it's securely seated... Thank you for your help Tim. Cell 3 is working perfectly when using the primary handset. Problem occurs with secondary handset only.
(Offline)

15th November 2009, 20:51	#7 (permalink)
SWstorm RBW Member Join Date: Sep 2007 Location: Rio de Janeiro Posts: 5	Re: Secondary Handset malfunction Quote: (Originally Posted by Outlaw) try to "turn" the button which seems not to respond. "turn" it 1/4 clockwise, then try again, then try again if not. i am sure its the magnet. i've seen it again, only once. but do call ISC. just to be safe Spyros Thank you Spyros. I'll try that.
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16th November 2009, 00:17	#8 (permalink)
Padipro RBW Member Join Date: Nov 2006 Location: South Florida Posts: 366	Re: Secondary Handset malfunction I would disconnect and then reconnect cell #3 and try it again. Doubt it's a wiring issue at the cell as it's reading OK on the primary. Possibly a problem with the secondary computer board or a wiring issue to the secondary display. How's the HUD reading? BTW, your English is fine, better then my Portuguese that's for sure.
(Offline)

16th November 2009, 00:51	#9 (permalink)
SWstorm RBW Member Join Date: Sep 2007 Location: Rio de Janeiro Posts: 5	Re: Secondary Handset malfunction Quote: (Originally Posted by Padipro) I would disconnect and then reconnect cell #3 and try it again. Doubt it's a wiring issue at the cell as it's reading OK on the primary. Possibly a problem with the secondary computer board or a wiring issue to the secondary display. How's the HUD reading? BTW, your English is fine, better then my Portuguese that's for sure. Hi. The HUD was presenting the readings of Cell 1 & 2 only. Lights were matching the numbers on display.
(Offline)

16th November 2009, 01:00	#10 (permalink)
netmage Tim Owens Join Date: Dec 2005 Location: Coral Springs, FL Posts: 1,187	Re: Secondary Handset malfunction Then it's likely a problem inside the potting, no field fix for that...... Needs to go back to a service center.... We have two in the us, Dennis in the uk, not sure of any others,.....
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