Fantastic ISC customer service for my Megalodon

depth · 19th July 2007, 06:30

Hi Rebreather World

Earlier I posted a question on Rebreather World regarding experiencing some problems with my CL for my Meg having excessive volume (see post link below). A member on RBW informed me that Leon at ISC had modified her CL's and she was very happy with the result.

So I contacted ISC and got in touch with General Manager, Jerry Whatley. All my emails was answers quickly and I was informed that Leon had done this before and it was no charge except for shipping. Leon was out of the office on a trip, but would be back July 18. I quickly send my CL by Fedex, and they arrived at the factory July 18. This morning (July 19.) i received an email informing me that they were finished with the modification and that they will be shipped July 19. NICE! This is great news to me because I am leaving for a five day dive trip to Norway at the end of this month and there is a good change I will get my CL back (unless Fedex gets lost on the way to Denmark ;-)

It is very reassuring to know that I can get superb and fast customer service even though I live in the cold north far away from the Rebreather manufacturer.

I will post pictures of the modification in the original post below, when i get my CL back, for those interested.

Thanks Leon and Jerry

Regards Christian

Post regarding excessive CL volume:

http://www.rebreatherworld.com/megal...me-my-meg.html

tibby · 21st July 2007, 23:33

Thanks for sharing Christian! I have my Meg on order and Jerry has been very accomodating with my order as well. It's reassuring to see ISC is serious about their business.
Tibby

scubamartin · 22nd July 2007, 00:05

Hello,

Same here. 2 of my friends and I have our Meg since late April. We decided to order a few spare parts for the 3 of us. Jerry has answered our e-mails even on a Sunday afternoon. And so far all other e-mails have been answered very fast. Great service.

womble · 22nd July 2007, 21:02

I haven't needed to use ISC's services yet, but I'm sure at some point I will need to.

But its good to know that they are there fo rme without any fuss, should I need them.

In the UK, Dennis Vessey has a service facility so he would be my first port of call.

pattimegdiver · 22nd July 2007, 21:22

Thanks for the report! It is alway great when you have a company like ISC that is really working hard to get "customer service" done right. Let us know how you like the new CL's. Glad to help out too!

dive safe

depth · 23rd July 2007, 20:46

Hi

I got my CL back this morning from ISC by Fedex.Thank you ISC :-)

Christian

scubagrunt · 24th July 2007, 08:48

another vote for ISC and Jerry you rock!!! had a little issue, so Jerry the GM is going to get up at 3am today to drive 3 hours north to bring me what i need to fix the issue. Wow now thats customer service. way to go ISC and GM Jerry!!

mel

zoo_diver · 28th July 2007, 04:59

I second and third the ISC customer serivce -- without their assitance this week, I would still exhaling bubbles -- thanks Jerry!

Explorer · 1st August 2007, 03:53

Quote: (Originally Posted by scubagrunt)

another vote for ISC and Jerry you rock!!! had a little issue, so Jerry the GM is going to get up at 3am today to drive 3 hours north to bring me what i need to fix the issue. Wow now thats customer service. way to go ISC and GM Jerry!!

mel

I fourth and fifth the ISC customer service -- Thanks also Jerry for delivering my package on that three hours trip north and great meeting you yesterday.

Jeff

**Bobmac** · 1st August 2007, 22:15

I can't say enough good things about the ISC crew. I've exchanged e-mails with Jerry and he's always been prompt and helpful.

Recently, I had the chance to stop by the Hatchery and was delighted to be given a tour of the operation. The care and consideration they put into each meg was amazing.

Wonderful people.
Thanks to all of the fine people I met.

19th July 2007, 06:30	#1 (permalink)
depth Christian Rasmussen Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Aug 2006 Location: Denmark Posts: 193	Fantastic ISC customer service for my Megalodon Hi Rebreather World Earlier I posted a question on Rebreather World regarding experiencing some problems with my CL for my Meg having excessive volume (see post link below). A member on RBW informed me that Leon at ISC had modified her CL's and she was very happy with the result. So I contacted ISC and got in touch with General Manager, Jerry Whatley. All my emails was answers quickly and I was informed that Leon had done this before and it was no charge except for shipping. Leon was out of the office on a trip, but would be back July 18. I quickly send my CL by Fedex, and they arrived at the factory July 18. This morning (July 19.) i received an email informing me that they were finished with the modification and that they will be shipped July 19. NICE! This is great news to me because I am leaving for a five day dive trip to Norway at the end of this month and there is a good change I will get my CL back (unless Fedex gets lost on the way to Denmark ;-) It is very reassuring to know that I can get superb and fast customer service even though I live in the cold north far away from the Rebreather manufacturer. I will post pictures of the modification in the original post below, when i get my CL back, for those interested. Thanks Leon and Jerry Regards Christian Post regarding excessive CL volume: http://www.rebreatherworld.com/megal...me-my-meg.html __________________ I am not qualified to make my own meg batteries!!! I am not qualified to make my own meg batteries!!! I am not qualified to make my own meg batteries!!! I am not qualified to make my own meg batteries!!! I am not.............
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21st July 2007, 23:33	#2 (permalink)
tibby untitled Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: May 2007 Location: Salt Lake City, UT Posts: 338	Re: Fantastic ISC customer service for my Megalodon Thanks for sharing Christian! I have my Meg on order and Jerry has been very accomodating with my order as well. It's reassuring to see ISC is serious about their business. Tibby
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22nd July 2007, 00:05	#3 (permalink)
scubamartin New Member Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Feb 2006 Location: Montreal Posts: 22	Re: Fantastic ISC customer service for my Megalodon Hello, Same here. 2 of my friends and I have our Meg since late April. We decided to order a few spare parts for the 3 of us. Jerry has answered our e-mails even on a Sunday afternoon. And so far all other e-mails have been answered very fast. Great service.
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22nd July 2007, 21:02	#4 (permalink)
womble Custom Title Allowed! Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Aug 2006 Location: UK Posts: 196	Re: Fantastic ISC customer service for my Megalodon I haven't needed to use ISC's services yet, but I'm sure at some point I will need to. But its good to know that they are there fo rme without any fuss, should I need them. In the UK, Dennis Vessey has a service facility so he would be my first port of call. __________________ "What could possibly go wrong?? . . "
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22nd July 2007, 21:22	#5 (permalink)
pattimegdiver #1 COPIS Mini Meg Girl Current Rebreather/s: Megalodon Sport Kiss Other Rebreather/s: Join Date: Nov 2005 Location: Portland Oregon Posts: 307	Re: Fantastic ISC customer service for my Megalodon Thanks for the report! It is alway great when you have a company like ISC that is really working hard to get "customer service" done right. Let us know how you like the new CL's. Glad to help out too! dive safe __________________ Patti Meg Diver Remember that great love and great achievements involve great risk
(Online)

23rd July 2007, 20:46	#6 (permalink)
depth Christian Rasmussen Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Aug 2006 Location: Denmark Posts: 193	Re: Fantastic ISC customer service for my Megalodon Hi I got my CL back this morning from ISC by Fedex.Thank you ISC :-) Christian __________________ I am not qualified to make my own meg batteries!!! I am not qualified to make my own meg batteries!!! I am not qualified to make my own meg batteries!!! I am not qualified to make my own meg batteries!!! I am not.............
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24th July 2007, 08:48	#7 (permalink)
scubagrunt CCR Diva Current Rebreather/s: Inspiration Classic Megalodon Classic Kiss Optima rEvo Other CCR Other SCR Other Rebreather/s: Not Bought Yet Inspiration Classic Inspiration Vision Evolution Megalodon Sport Kiss Classic Kiss Optima rEvo Other CCR Other SCR Join Date: May 2005 Location: Washington Posts: 429	Re: Fantastic ISC customer service for my Megalodon another vote for ISC and Jerry you rock!!! had a little issue, so Jerry the GM is going to get up at 3am today to drive 3 hours north to bring me what i need to fix the issue. Wow now thats customer service. way to go ISC and GM Jerry!! mel __________________ "No good deed goes unpunished!" www.silentscuba.com
(Online)

28th July 2007, 04:59	#8 (permalink)
zoo_diver Is it snack time yet? Current Rebreather/s: Evolution Megalodon Other Rebreather/s: Megalodon Join Date: Jun 2007 Location: Suffolk, VA Posts: 259	Re: Fantastic ISC customer service for my Megalodon I second and third the ISC customer serivce -- without their assitance this week, I would still exhaling bubbles -- thanks Jerry!
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1st August 2007, 03:53	#9 (permalink)
Explorer I will teach you a..... Current Rebreather/s: Evolution Megalodon Other Rebreather/s: Join Date: Sep 2005 Location: Alberta, Canada Posts: 773	Re: Fantastic ISC customer service for my Megalodon Quote: (Originally Posted by scubagrunt) another vote for ISC and Jerry you rock!!! had a little issue, so Jerry the GM is going to get up at 3am today to drive 3 hours north to bring me what i need to fix the issue. Wow now thats customer service. way to go ISC and GM Jerry!! mel I fourth and fifth the ISC customer service -- Thanks also Jerry for delivering my package on that three hours trip north and great meeting you yesterday. Jeff __________________ 20 dwarves, 20 dwarves, 20 dwarves took turns doing handstands on the carpet Last edited by Explorer : 1st August 2007 at 04:39.
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1st August 2007, 22:15	#10 (permalink)
Bobmac I'm working on it! Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: May 2005 Location: New Jersey Posts: 99	Re: Fantastic ISC customer service for my Megalodon I can't say enough good things about the ISC crew. I've exchanged e-mails with Jerry and he's always been prompt and helpful. Recently, I had the chance to stop by the Hatchery and was delighted to be given a tour of the operation. The care and consideration they put into each meg was amazing. Wonderful people. Thanks to all of the fine people I met.
(Offline)

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