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Old 28th November 2012, 18:44   #1 (permalink)
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APD Communicator Software

After recently changing PC including switch to Windows 7 I'm facing every now and then that the download of the last dives is cancelled. That happens at any point in time between 0% and 99% progress. The first succesful download happend after roughly 50 attempts

Under XP I had the same problem from time to time but latest after 5 attempts the data have been downloaded.

Does anybody have an idea why that happens?
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Old 28th November 2012, 22:05   #2 (permalink)
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Re: APD Communicator Software

No idea why, but I am having the same problem with my Windows 7 laptop.
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Old 28th November 2012, 23:15   #3 (permalink)
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Re: APD Communicator Software

I have just changed to the latest driver and the problem has gone.

PL-2303H / 2303HX / 2303HXD Drivers | Prolific USA

I have the Gembird cable from AP
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Old 29th November 2012, 09:41   #4 (permalink)
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Re: APD Communicator Software

Quote: (Originally Posted by steve6690) View Original Post
No idea why, but I am having the same problem with my Windows 7 laptop.
I had the same issue when I changed to Windows 7. I had a lot of direct communication with Prolific/Gembird and tried all their latest drivers. It would work on some USB ports on the laptop but not on others but always seemed intermittent - it was very strange.

The solution in the end was to change out the cable for the FTDI USB to serial conversion cable and that works great. Our prod. code is EV91/04A - 24 inc. VAT

A.P.Diving Direct
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Old 15th January 2013, 15:55   #5 (permalink)
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Re: APD Communicator Software

Quote: (Originally Posted by steve6690) View Original Post
I have just changed to the latest driver and the problem has gone.

PL-2303H / 2303HX / 2303HXD Drivers | Prolific USA

I have the Gembird cable from AP
After some back and forth with installation and de-installation of all stuff I got it working with the new driver. In the beginning in the usual way with multiple attempts without success.

But today I got in one shot w/o any problem, surprise, surprise

Might be I followed the right procedure
  • connect cable to both sides
  • open APD communicator
  • start vision software
  • start download
I'm looking forward for the next time ....
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Old 15th January 2013, 16:49   #6 (permalink)
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Re: APD Communicator Software

Drivers are a strange thing indeed. Plug in the adapter then start the software. I also force the comm port using the properties of the driver then configure the software for the port then it is consistent. We use usb adapters for our automation software and they are tricky for sure. I am running Win 7 64 bit with no issue.
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