Problems with APD Communicator Software

Dave Faye · 18th May 2006, 00:39

I'm having the same problems with the USB. Can't upload or download. Because my computer was manufactured in this century, I don't have a serial port. WTF?? Come on AP enter the 20th century!!!
I'll try another serial to USB connector and let you know what happens.

Terry · 18th May 2006, 22:21

I had similar problems - dont forget to turn on the handset - they will say something like "PC Link" in the display.

No joy for me with them off.

Terry · 18th May 2006, 22:23

Oh - and I had to use a serial port, I did not get the USB to work. I had to hook up a USB to serial converter.

Dave Faye · 19th May 2006, 02:45

Got mine working thanks to JPTaylor9. I changed the compatability mode under the APD Communicator program to Windows 98/ME (I run XP). I used the USB on my pc and now it works fine.

Thanks JP

01RMB · 26th June 2006, 11:38

Quote: (Originally Posted by Dave Faye)

Got mine working thanks to JPTaylor9. I changed the compatability mode under the APD Communicator program to Windows 98/ME (I run XP). I used the USB on my pc and now it works fine.

Thanks JP

Finally got around to fiddling with the settings on my laptop to change it to Win 98 compatibility and hey presto it worked. I have yet to upload an update but downloading the latest log files tonight worked a treat.

You have just got to love it when good info solves a problem. Rebreather World does it again. Thanks.

catalina_mike · 26th June 2006, 15:03

I have to do this for our software in my day job. You have to tell the computer that it has to be on the com port you want and not the one Windows assigns. To change it (force it) follow the directions below.

Control Panel, System, Hardware, Devise Manager. Find the devise double click, Port settings, Advanced. Change the port to com 1. Answer you know exactly what you’re doing. Ha remember what you did so if it gets ugly you can undo it! Re-boot and away you go. At least for Windows guys.

webhead · 26th June 2006, 16:48

Here are a few ideas I have on this.

1) if you think it is a power issue, has anyone tried connecting to a powered USB hub? That is, get a multi port USB hub that has a power supply that plugs into it. That will give the spec'ed USB power to the appliance and not rely on the PC.

2) Is it possible that there are issue with USB v1.1 and v2 devices? PC's with v2 should be backward compatible with v1.1 devices but a v2 device may not work with a v1.1 PC. Most new PC designs have v2.0 but a new PC does not = new design.

3) A final option that I gave to a friend having issue is to buy a $25 usb to com port dongle. It basically puts a com port on a pc that only has usb ports. Pretty handy for all the other devices you have that only does com port connections since new laptops are more likely to have a printer port than a com port.

Hope some of this helps.

medicdiver · 26th July 2006, 20:59

Just got my new unit the other day, and after the first couple of dives tried to load the AP Communictor software on my PC and it locked it up, hard to do a reset. Not got serial port on PC so loaded it up on my laptop. Doesn't lock up but also doesn't work either. Do you have to change any of the baud settings on it, what should it be on?

John

Timbo · 27th July 2006, 21:30

Yep cannot get the Bast**d thing to work via USB port on a Toshiba Satallite laptop and do not have the other type of port.

Well done AP!!!!!!!!!!!

jptaylor9 · 27th July 2006, 21:45

APD Comms doesn't like Pentium HT processors!

I have to:

reboot PC
go into BIOS settings & disable the HT feature on the processor
run ADP Comms & download/upload
reboot PC
go into BIOS settings & enable the HT feature on the processor

Running program in Win98/Me compatibility mode also worked!

JT

18th May 2006, 00:39	#21 (permalink)
Dave Faye Know the wreck below? Current Rebreather/s: Evolution Other Rebreather/s: Inspiration Classic Evolution Megalodon Join Date: Oct 2005 Location: Boston Posts: 169	Re: Problems with APD Communicator Software I'm having the same problems with the USB. Can't upload or download. Because my computer was manufactured in this century, I don't have a serial port. WTF?? Come on AP enter the 20th century!!! I'll try another serial to USB connector and let you know what happens.
(Offline)

18th May 2006, 22:21	#22 (permalink)
Terry New Member Current Rebreather/s: Inspiration Vision Other CCR Other Rebreather/s: Inspiration Vision Other CCR Join Date: Mar 2006 Location: Atlanta Posts: 94	Re: Problems with APD Communicator Software I had similar problems - dont forget to turn on the handset - they will say something like "PC Link" in the display. No joy for me with them off.
(Offline)

18th May 2006, 22:23	#23 (permalink)
Terry New Member Current Rebreather/s: Inspiration Vision Other CCR Other Rebreather/s: Inspiration Vision Other CCR Join Date: Mar 2006 Location: Atlanta Posts: 94	Re: Problems with APD Communicator Software Oh - and I had to use a serial port, I did not get the USB to work. I had to hook up a USB to serial converter.
(Offline)

19th May 2006, 02:45	#24 (permalink)
Dave Faye Know the wreck below? Current Rebreather/s: Evolution Other Rebreather/s: Inspiration Classic Evolution Megalodon Join Date: Oct 2005 Location: Boston Posts: 169	Re: Problems with APD Communicator Software Got mine working thanks to JPTaylor9. I changed the compatability mode under the APD Communicator program to Windows 98/ME (I run XP). I used the USB on my pc and now it works fine. Thanks JP
(Offline)

26th June 2006, 11:38	#25 (permalink)
01RMB Evolving Current Rebreather/s: Evolution Other Rebreather/s: Join Date: May 2005 Location: Brisbane, Australia Posts: 193	Re: Problems with APD Communicator Software Quote: (Originally Posted by Dave Faye) Got mine working thanks to JPTaylor9. I changed the compatability mode under the APD Communicator program to Windows 98/ME (I run XP). I used the USB on my pc and now it works fine. Thanks JP Finally got around to fiddling with the settings on my laptop to change it to Win 98 compatibility and hey presto it worked. I have yet to upload an update but downloading the latest log files tonight worked a treat. You have just got to love it when good info solves a problem. Rebreather World does it again. Thanks. __________________ Cheers Rod
(Offline)

26th June 2006, 15:03	#26 (permalink)
catalina_mike New Member Current Rebreather/s: Inspiration Classic Other Rebreather/s: Join Date: Apr 2006 Location: Visalia, CA Posts: 32	Re: Problems with APD Communicator Software I have to do this for our software in my day job. You have to tell the computer that it has to be on the com port you want and not the one Windows assigns. To change it (force it) follow the directions below. Control Panel, System, Hardware, Devise Manager. Find the devise double click, Port settings, Advanced. Change the port to com 1. Answer you know exactly what you’re doing. Ha remember what you did so if it gets ugly you can undo it! Re-boot and away you go. At least for Windows guys.
(Offline)

26th June 2006, 16:48	#27 (permalink)
webhead Earning the green stuff.. Current Rebreather/s: Megalodon Other Rebreather/s: Inspiration Classic Inspiration Vision Evolution Megalodon Join Date: Mar 2006 Location: East central Florida Posts: 284	Re: Problems with APD Communicator Software Here are a few ideas I have on this. 1) if you think it is a power issue, has anyone tried connecting to a powered USB hub? That is, get a multi port USB hub that has a power supply that plugs into it. That will give the spec'ed USB power to the appliance and not rely on the PC. 2) Is it possible that there are issue with USB v1.1 and v2 devices? PC's with v2 should be backward compatible with v1.1 devices but a v2 device may not work with a v1.1 PC. Most new PC designs have v2.0 but a new PC does not = new design. 3) A final option that I gave to a friend having issue is to buy a $25 usb to com port dongle. It basically puts a com port on a pc that only has usb ports. Pretty handy for all the other devices you have that only does com port connections since new laptops are more likely to have a printer port than a com port. Hope some of this helps.
(Offline)

26th July 2006, 20:59	#28 (permalink)
medicdiver New Member Current Rebreather/s: Inspiration Classic Other Rebreather/s: Join Date: Jun 2006 Location: Hull East Yorkshire Posts: 15	Re: Problems with APD Communicator Software Just got my new unit the other day, and after the first couple of dives tried to load the AP Communictor software on my PC and it locked it up, hard to do a reset. Not got serial port on PC so loaded it up on my laptop. Doesn't lock up but also doesn't work either. Do you have to change any of the baud settings on it, what should it be on? John
(Offline)

27th July 2006, 21:30	#29 (permalink)
Timbo New Member Current Rebreather/s: Inspiration Vision Other Rebreather/s: Inspiration Classic Join Date: May 2006 Location: Hertfordshire UK Posts: 63	Re: Problems with APD Communicator Software Yep cannot get the Bast**d thing to work via USB port on a Toshiba Satallite laptop and do not have the other type of port. Well done AP!!!!!!!!!!! __________________ OOER ITS DARK DOWN HERE
(Offline)

27th July 2006, 21:45	#30 (permalink)
jptaylor9 Member Current Rebreather/s: Inspiration Vision Other Rebreather/s: Inspiration Classic Join Date: Feb 2005 Location: London, UK Posts: 315	Re: Problems with APD Communicator Software APD Comms doesn't like Pentium HT processors! I have to: reboot PC go into BIOS settings & disable the HT feature on the processor run ADP Comms & download/upload reboot PC go into BIOS settings & enable the HT feature on the processor Running program in Win98/Me compatibility mode also worked! JT
(Offline)

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