Problems with APD Communicator Software

bubblefree · 15th April 2006, 04:05

"After uninstalling & reinstalling the USB/Serial drivers I've finally got ADPComm to see COM4. Able to resync time, but now getting:

"Downloading Data Failed" "

Had the same issue and tried all different USB ports on my Dell desktop. Eventually gave up and settled for a serial port connection which worked perfectly. Something ironic in that. Bought the latest high tech rebreather and AP don't make a USB direct connect cable, relying on a technolgy which is now 20 something years old!

Anyone have any issues with the latest update we should know about?

Def · 16th April 2006, 10:32

I know this helps very little, but I got my vision working on my Mac using VPC version 7 using Win2k!

Good luck with your problem, I would look at power issues like others have recommended!

Cameron!

CharlieT · 18th April 2006, 13:07

Jon

I had a problem setting up my Vision download system but a call to AP got it sorted.

There's plenty of help available from AP just a phone call away!

Charlie

rusty · 8th May 2006, 21:34

Guys,

I spent a good portion of yesterday trying to get the AP Communicator to work to no avail. I have a Mac superdrive laptop with virtual PC 7 (XP) and everything is good and recognized up to the point where the upload/download buttons are supposed to turn color. I have sent Silent diving a query and they are going to try and help.

Any ideas would be appreciated and I have purchased a Belkin USB to serial adaptor and threw the other crap away.

***jradomski*** · 9th May 2006, 09:06

Quote: (Originally Posted by jptaylor9)

(Post on inspiration list, user disabled HT feature on processor when using APD Commumicator & it worked fine, re-enabled when done)

Hyperthreading on p4s cause problems on alot of communications software that doesnt properly deal with the possibility of out of order execution. Disabling hyperthreading forces all instructions to be executed in order..

The equivalent function on AMD processors doesnt seem to exhibit this problem.

Bill · 9th May 2006, 11:01

I have a Mac superdrive laptop with virtual PC 7 (XP) and everything is good and recognized up to the point where the upload/download buttons are supposed to turn color. I have sent Silent diving a query and they are going to try and help.

Wire everything up. Go to usb settings button at lower left. Select COM2 port at right of settings window. Select Mac serial port radio button on right. Select your belkin USB to serial device from the pull down window underneath the Mac serial port radio button. Wait a few seconds for recognition of the device by the software (wait till yellow light at lower left of Windows window clears). Startup APD Communicator (grey breather symbols). Go to Settings button at left. Select COM2 port radio button at upper left then toggle OK at lower left. Turn on Vision (PC link and shortly after your greys should turn yellow).

You should be good for download/upload/clock sync at this point.

Bill

Warren_L · 9th May 2006, 14:18

I got it working fine on my Compaq Presario notebook the first time no problem. It runs an AMD 64bit processor. I was doing my training on the weekend, and in the installation, my instructor said to make sure not to allow windows to do the driver install, but to use the supplied CD - otherwise there would be problems. Once installed, machine rebooted, uploaded the latest version of the communicator software, and it all was good.

rusty · 10th May 2006, 06:24

After trying several more reccomendatoins from Silent Diving I used my PC at work and it was fine first time(it has a 30 year old serial port). I think its really lame that a cutting edge CCR like the Evo uses 30 year old technology for software and hope that eventually a software/hardwate upgrade is offered.

I love the Evo though and thanks for the help!

Kyza · 12th May 2006, 04:15

Rusty,
Go into the settings of your VPC List. As Bill mentioned go down to Com 2 Port on the Settings for Windows XP list. When the com 2 port settings comes up hit the Mac serial port button and select usbserial0. Then select advanced settings and "DTR tracks RTS". Hit 'OK' Start up AP Communicator with Comm 2 selected in the settings. This has worked for me. I hope you have the same luck.
Jon

dan@scuba-training.net · 17th May 2006, 07:08

Quote: (Originally Posted by 01RMB)

Plugged in the serial cable and straight away no problem - works every time.

Ditto.

15th April 2006, 04:05	#11 (permalink)
bubblefree New Member Current Rebreather/s: Evolution Other Rebreather/s: Join Date: Jun 2005 Location: Grand Cayman Posts: 40	Re: Problems with APD Communicator Software "After uninstalling & reinstalling the USB/Serial drivers I've finally got ADPComm to see COM4. Able to resync time, but now getting: "Downloading Data Failed" " Had the same issue and tried all different USB ports on my Dell desktop. Eventually gave up and settled for a serial port connection which worked perfectly. Something ironic in that. Bought the latest high tech rebreather and AP don't make a USB direct connect cable, relying on a technolgy which is now 20 something years old! Anyone have any issues with the latest update we should know about?
(Offline)

16th April 2006, 10:32	#12 (permalink)
Def New Member Current Rebreather/s: Inspiration Vision Other Rebreather/s: Join Date: Jan 2006 Location: Sydney Posts: 83	Re: Problems with APD Communicator Software I know this helps very little, but I got my vision working on my Mac using VPC version 7 using Win2k! Good luck with your problem, I would look at power issues like others have recommended! Cameron!
(Offline)

18th April 2006, 13:07	#13 (permalink)
CharlieT Custom Title Allowed! Current Rebreather/s: Inspiration Vision Other Rebreather/s: Join Date: Nov 2005 Location: London Posts: 449	Re: Problems with APD Communicator Software Jon I had a problem setting up my Vision download system but a call to AP got it sorted. There's plenty of help available from AP just a phone call away! Charlie
(Offline)

8th May 2006, 21:34	#14 (permalink)
rusty RBW Member Current Rebreather/s: Evolution Sport Kiss Classic Kiss rEvo Other Rebreather/s: Ouroboros rEvo Join Date: Sep 2005 Location: USA,Monterey,CA Posts: 178	Re: Problems with APD Communicator Software Guys, I spent a good portion of yesterday trying to get the AP Communicator to work to no avail. I have a Mac superdrive laptop with virtual PC 7 (XP) and everything is good and recognized up to the point where the upload/download buttons are supposed to turn color. I have sent Silent diving a query and they are going to try and help. Any ideas would be appreciated and I have purchased a Belkin USB to serial adaptor and threw the other crap away. __________________ Best Regards, Russ Sanoian U/W Sales 831-645-1082 www.backscatter.com Breaching the Boundaries of the Abyss With Underwater Imaging Innovations
(Offline)

9th May 2006, 09:06	#15 (permalink)
*jradomski* Moderator Current Rebreather/s: Inspiration Classic Sport Kiss Optima rEvo Other CCR Other Rebreather/s: Inspiration Vision Evolution Megalodon Classic Kiss rEvo Other CCR Join Date: Mar 2005 Location: "Da" Bronx Posts: 3,095	Re: Works in Windows 98 / Me Compatibility Mode Quote: (Originally Posted by jptaylor9) (Post on inspiration list, user disabled HT feature on processor when using APD Commumicator & it worked fine, re-enabled when done) Hyperthreading on p4s cause problems on alot of communications software that doesnt properly deal with the possibility of out of order execution. Disabling hyperthreading forces all instructions to be executed in order.. The equivalent function on AMD processors doesnt seem to exhibit this problem. __________________ Joe Radomski CCR Trimix Instructor Trainer ANDI Instructor Trainer Director #10 All posts are personal opinions and DO NOT reflect any affiliated agency unless specifically stated.
(Offline)

9th May 2006, 11:01	#16 (permalink)
Bill New Member Current Rebreather/s: Inspiration Vision Other Rebreather/s: Inspiration Classic Join Date: Dec 2005 Location: Oahu Posts: 13	Re: Problems with APD Communicator Software I have a Mac superdrive laptop with virtual PC 7 (XP) and everything is good and recognized up to the point where the upload/download buttons are supposed to turn color. I have sent Silent diving a query and they are going to try and help. Wire everything up. Go to usb settings button at lower left. Select COM2 port at right of settings window. Select Mac serial port radio button on right. Select your belkin USB to serial device from the pull down window underneath the Mac serial port radio button. Wait a few seconds for recognition of the device by the software (wait till yellow light at lower left of Windows window clears). Startup APD Communicator (grey breather symbols). Go to Settings button at left. Select COM2 port radio button at upper left then toggle OK at lower left. Turn on Vision (PC link and shortly after your greys should turn yellow). You should be good for download/upload/clock sync at this point. Bill
(Offline)

9th May 2006, 14:18	#17 (permalink)
Warren_L CCR Photographer Current Rebreather/s: Evolution Other Rebreather/s: Join Date: May 2005 Location: Toronto, Ontario, Canada Posts: 62	Re: Problems with APD Communicator Software I got it working fine on my Compaq Presario notebook the first time no problem. It runs an AMD 64bit processor. I was doing my training on the weekend, and in the installation, my instructor said to make sure not to allow windows to do the driver install, but to use the supplied CD - otherwise there would be problems. Once installed, machine rebooted, uploaded the latest version of the communicator software, and it all was good. __________________ http://www.warrenlophotography.com
(Offline)

10th May 2006, 06:24	#18 (permalink)
rusty RBW Member Current Rebreather/s: Evolution Sport Kiss Classic Kiss rEvo Other Rebreather/s: Ouroboros rEvo Join Date: Sep 2005 Location: USA,Monterey,CA Posts: 178	Re: Problems with APD Communicator Software After trying several more reccomendatoins from Silent Diving I used my PC at work and it was fine first time(it has a 30 year old serial port). I think its really lame that a cutting edge CCR like the Evo uses 30 year old technology for software and hope that eventually a software/hardwate upgrade is offered. I love the Evo though and thanks for the help! __________________ Best Regards, Russ Sanoian U/W Sales 831-645-1082 www.backscatter.com Breaching the Boundaries of the Abyss With Underwater Imaging Innovations
(Offline)

12th May 2006, 04:15	#19 (permalink)
Kyza New Member Current Rebreather/s: Inspiration Classic Evolution Other Rebreather/s: Inspiration Classic Join Date: Dec 2005 Location: Cleveland Posts: 22	Re: Problems with APD Communicator Software Rusty, Go into the settings of your VPC List. As Bill mentioned go down to Com 2 Port on the Settings for Windows XP list. When the com 2 port settings comes up hit the Mac serial port button and select usbserial0. Then select advanced settings and "DTR tracks RTS". Hit 'OK' Start up AP Communicator with Comm 2 selected in the settings. This has worked for me. I hope you have the same luck. Jon
(Offline)

17th May 2006, 07:08	#20 (permalink)
dan@scuba-training.net New Member Current Rebreather/s: Inspiration Classic Other Rebreather/s: Not Bought Yet Megalodon Sport Kiss Join Date: Dec 2005 Location: Florida Posts: 98	Re: Problems with APD Communicator Software Quote: (Originally Posted by 01RMB) Plugged in the serial cable and straight away no problem - works every time. Ditto.
(Offline)

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