APD Dive Communicator issues

**NEDIVER** · 24th April 2008, 14:06

My first trouble shooting included a call to SDS, then un-instal and re-instal of AP communicator and Dive log and Driver for the usb.

I am still having issues with download.

I can't get past 8-12% download then I get a pop up saying "downloading data failed"

has anyone run into this, and if so, do you have a suggestion for me to try?

I am running windows XP, so that shouldn't be the problem.

thanks in advance!!!!!!!!

Brainx3 · 24th April 2008, 14:13

Hi,

I have a similar issue, but downloading reach 56% then it gives me a message that download has failed. I called APD and they said that it might be the USB connector and to test that they asked me to send them the lid which I haven't had time to do yet. Although a few issues to consider. Make sure that the software you are installing on your PC is the latest that came with the software update because if you have updated the software of the unit then it will have some compatibility issue with the old software installed on the pc. As well after installing the software on your PC try to restart your computer before you get it connected to the unit. As well try to use new batteries before you link it up. I got some of these tips from Dave Thompson but unfortunately they didn't work out for me, but might be some help to you.

Best Regards. Wael

**PhilSiswick** · 24th April 2008, 14:19

Quote: (Originally Posted by Brainx3)

Hi,

I have a similar issue, but downloading reach 56% then it gives me a message that download has failed. I called APD and they said that it might be the USB connector and to test that they asked me to send them the lid which I haven't had time to do yet. Although a few issues to consider. Make sure that the software you are installing on your PC is the latest that came with the software update because if you have updated the software of the unit then it will have some compatibility issue with the old software installed on the pc. As well after installing the software on your PC try to restart your computer before you get it connected to the unit. As well try to use new batteries before you link it up. I got some of these tips from Dave Thompson but unfortunately they didn't work out for me, but might be some help to you.

Best Regards. Wael

In addition, download the latest driver for the USB - serial adaptor. I had exactly those problems until I did that. The one on the CD didn't cut it for my PC, but the latest one from the vendor website (Gembird IIRC) fixed it and it's worked fine ever since.

FWIW, I think running XP was exactly the cause of the problem!!

Good luck,

**NEDIVER** · 24th April 2008, 14:32

do you have the website for the Gembid IIRC?

***Beanie*** · 24th April 2008, 15:05

the other option is to run it in Windoews 98 compatabilty mode.

that fixes it for me my problem is it works on my laptop but not on my desktop, i think its something to do with power on the usbs

**NEDIVER** · 24th April 2008, 15:15

Quote: (Originally Posted by Beanie)

the other option is to run it in Windoews 98 compatabilty mode.

that fixes it for me my problem is it works on my laptop but not on my desktop, i think its something to do with power on the usbs

I downloaded the most recent Gembird software and that did not help ( of course restarts in between each step )

How do you run it in windows 98 computability mode?

CharlieT · 24th April 2008, 16:12

Tom

Get onto Nicky at APD about this because it runs just fine on my two laptops, one XP pro, the other Vista Home Premium.

Nicky is used to helping with this issue.

Charlie

**NEDIVER** · 24th April 2008, 16:18

Back in business!!!!!! Thanks everyone!

UKSteve · 24th April 2008, 17:36

Quote: (Originally Posted by NEDIVER)

Back in business!!!!!! Thanks everyone!

come on.. own up! How did you fix it?!!!

**NEDIVER** · 24th April 2008, 18:05

Quote: (Originally Posted by UKSteve)

come on.. own up! How did you fix it?!!!

It's slightly embarrassing

you see the most obvious, seemed to elude me. I couldn't be that much of an idiot.........or am I?

yep! I had the head serviced in Feb. and it was upgraded to the newest software. So, that meant that I never had to download the new upgrades at home.

you guessed it, all I had to do was upgrade my Communicator and Log View software to be compatible with the new software.

I hope someone can learn from my mistake. I guess it pays to check the obvious first.

24th April 2008, 14:06	#1 (permalink)
NEDIVER Sic Semper Tyrannis Current Rebreather/s: Evolution Other Rebreather/s: Join Date: Jan 2008 Location: Nashua, NH Posts: 143	APD Dive Communicator issues My first trouble shooting included a call to SDS, then un-instal and re-instal of AP communicator and Dive log and Driver for the usb. I am still having issues with download. I can't get past 8-12% download then I get a pop up saying "downloading data failed" has anyone run into this, and if so, do you have a suggestion for me to try? I am running windows XP, so that shouldn't be the problem. thanks in advance!!!!!!!! __________________ -Tom- "slow is smooth, and smooth is fast" TM "Insanity is repeating the same thing over and over again, expecting different results" Albert Einstein
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24th April 2008, 14:13	#2 (permalink)
Brainx3 Totally Submerged Current Rebreather/s: Inspiration Vision Other Rebreather/s: Inspiration Classic Join Date: Aug 2007 Location: International Waters Posts: 292	Re: APD Dive Communicator issues Hi, I have a similar issue, but downloading reach 56% then it gives me a message that download has failed. I called APD and they said that it might be the USB connector and to test that they asked me to send them the lid which I haven't had time to do yet. Although a few issues to consider. Make sure that the software you are installing on your PC is the latest that came with the software update because if you have updated the software of the unit then it will have some compatibility issue with the old software installed on the pc. As well after installing the software on your PC try to restart your computer before you get it connected to the unit. As well try to use new batteries before you link it up. I got some of these tips from Dave Thompson but unfortunately they didn't work out for me, but might be some help to you. Best Regards. Wael __________________ The depth of life cannot be measured in Bars, nor can the sea of lies, that lies within. Sooner or later I'll be cracking your market and end your game. *I don't take crap for an answer...*
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24th April 2008, 14:19	#3 (permalink)
PhilSiswick Phil Siswick, Tango Current Rebreather/s: Evolution Other Rebreather/s: Inspiration Vision Join Date: Apr 2006 Location: Oxford, UK Posts: 1,001	Re: APD Dive Communicator issues Quote: (Originally Posted by Brainx3) Hi, I have a similar issue, but downloading reach 56% then it gives me a message that download has failed. I called APD and they said that it might be the USB connector and to test that they asked me to send them the lid which I haven't had time to do yet. Although a few issues to consider. Make sure that the software you are installing on your PC is the latest that came with the software update because if you have updated the software of the unit then it will have some compatibility issue with the old software installed on the pc. As well after installing the software on your PC try to restart your computer before you get it connected to the unit. As well try to use new batteries before you link it up. I got some of these tips from Dave Thompson but unfortunately they didn't work out for me, but might be some help to you. Best Regards. Wael In addition, download the latest driver for the USB - serial adaptor. I had exactly those problems until I did that. The one on the CD didn't cut it for my PC, but the latest one from the vendor website (Gembird IIRC) fixed it and it's worked fine ever since. FWIW, I think running XP was exactly the cause of the problem!! Good luck, __________________ Phil (WSKD 0001) I have always felt that the dive I am on is not nearly important as the dives I plan to be on the rest of my life. Tom Rose, 2007 The person who gets the farthest is generally the one who is willing to do and dare. The sure thing boat never gets far from shore. Charles A. Lindbergh www.hugsac.org.uk
(Online)

24th April 2008, 14:32	#4 (permalink)
NEDIVER Sic Semper Tyrannis Current Rebreather/s: Evolution Other Rebreather/s: Join Date: Jan 2008 Location: Nashua, NH Posts: 143	Re: APD Dive Communicator issues do you have the website for the Gembid IIRC? __________________ -Tom- "slow is smooth, and smooth is fast" TM "Insanity is repeating the same thing over and over again, expecting different results" Albert Einstein
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24th April 2008, 15:05	#5 (permalink)
*Beanie* give a man an inch....... Current Rebreather/s: Inspiration Classic Other Rebreather/s: Inspiration Vision Join Date: Jan 2005 Location: In da house! yeah baby! Posts: 3,177	Re: APD Dive Communicator issues the other option is to run it in Windoews 98 compatabilty mode. that fixes it for me my problem is it works on my laptop but not on my desktop, i think its something to do with power on the usbs __________________ Beanie Gallery Admin & Library Assistant. www.outlawdivers.org.uk www.beandiving.co.uk www.beanengineering.co.uk
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24th April 2008, 15:15	#6 (permalink)
NEDIVER Sic Semper Tyrannis Current Rebreather/s: Evolution Other Rebreather/s: Join Date: Jan 2008 Location: Nashua, NH Posts: 143	Re: APD Dive Communicator issues Quote: (Originally Posted by Beanie) the other option is to run it in Windoews 98 compatabilty mode. that fixes it for me my problem is it works on my laptop but not on my desktop, i think its something to do with power on the usbs I downloaded the most recent Gembird software and that did not help ( of course restarts in between each step ) How do you run it in windows 98 computability mode? __________________ -Tom- "slow is smooth, and smooth is fast" TM "Insanity is repeating the same thing over and over again, expecting different results" Albert Einstein
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24th April 2008, 16:12	#7 (permalink)
CharlieT Custom Title Allowed! Current Rebreather/s: Inspiration Vision Other Rebreather/s: Join Date: Nov 2005 Location: London Posts: 449	Re: APD Dive Communicator issues Tom Get onto Nicky at APD about this because it runs just fine on my two laptops, one XP pro, the other Vista Home Premium. Nicky is used to helping with this issue. Charlie
(Online)

24th April 2008, 16:18	#8 (permalink)
NEDIVER Sic Semper Tyrannis Current Rebreather/s: Evolution Other Rebreather/s: Join Date: Jan 2008 Location: Nashua, NH Posts: 143	Re: APD Dive Communicator issues Back in business!!!!!! Thanks everyone! __________________ -Tom- "slow is smooth, and smooth is fast" TM "Insanity is repeating the same thing over and over again, expecting different results" Albert Einstein
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24th April 2008, 17:36	#9 (permalink)
UKSteve Steve Collard Current Rebreather/s: Inspiration Vision Other Rebreather/s: Join Date: Jul 2005 Location: Weymouth, UK Posts: 598	Re: APD Dive Communicator issues Quote: (Originally Posted by NEDIVER) Back in business!!!!!! Thanks everyone! come on.. own up! How did you fix it?!!!
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24th April 2008, 18:05	#10 (permalink)
NEDIVER Sic Semper Tyrannis Current Rebreather/s: Evolution Other Rebreather/s: Join Date: Jan 2008 Location: Nashua, NH Posts: 143	Re: APD Dive Communicator issues Quote: (Originally Posted by UKSteve) come on.. own up! How did you fix it?!!! It's slightly embarrassing you see the most obvious, seemed to elude me. I couldn't be that much of an idiot.........or am I? yep! I had the head serviced in Feb. and it was upgraded to the newest software. So, that meant that I never had to download the new upgrades at home. you guessed it, all I had to do was upgrade my Communicator and Log View software to be compatible with the new software. I hope someone can learn from my mistake. I guess it pays to check the obvious first. __________________ -Tom- "slow is smooth, and smooth is fast" TM "Insanity is repeating the same thing over and over again, expecting different results" Albert Einstein
(Offline)

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