AP Service Time

tflaris · 28th February 2007, 23:25

Has anyone had any dealings with sending back a unit to the factory for service/replacement? What was the turn around time? Feel like I am getting back burner from AP.

windymiller · 28th February 2007, 23:55

My head took about 10 days to come back from AP..Had to keep pestering them on the phone to see what was happening though!

bazlowes · 1st March 2007, 07:19

Just got mine back yesterday it took about two and a half weeks.

Barry

PCDiver · 1st March 2007, 07:42

Less than 1.5 weeks.

pabusk · 1st March 2007, 08:34

Quote: (Originally Posted by windymiller)

My head took about 10 days to come back from AP..Had to keep pestering them on the phone to see what was happening though!

Why pestering .... I wouldn't think 10 days is bad ... where you on the phone already in a day or so ???

Cheers,
Paul

manxdiver856 · 1st March 2007, 09:39

About a week.....my ouroboros took more that 3weeks on one sitting!

UKSteve · 1st March 2007, 10:49

Two week turn around...but I did tell them it was not urgent.

Incidentally, came back extremely well packed in a huge cardboard box - very professional - and included two new batteries still in their packaging.

Another example of excellent (and often unrecognised) service from APD.

Steve

***Louby Lou*** · 1st March 2007, 11:23

Not had to send my head back for servicing yet, but when I send my canister back for sorting out the tolerances (the two wouldn't fit together) it was sent, sorted and returned, in a week. But I'm based in the UK.

Judging by what others have said on this thread, I would expect a 2 week turn around. If there's a problem, speak to Nikki nicely

Personally, I don't think hassling them and shouting is the best way to go about it with AP... been there, done that

windymiller · 1st March 2007, 12:11

Quote: (Originally Posted by pabusk)

Why pestering .... I wouldn't think 10 days is bad ... where you on the phone already in a day or so ???

Cheers,
Paul

It is when they say they are going to phone you back in a couple hours after giving it a quick bench test to tell you what the problem is!

And dont

David Heavey · 1st March 2007, 12:57

(Recent experience i.e couple for weeks ago.)

Sent a Vision Head back Tuesday afternoon got the repaired unit back fixed Friday morning of the same week

Seems pretty good to me.

David

28th February 2007, 23:25	#1 (permalink)
tflaris God save the Queen Current Rebreather/s: Evolution Megalodon Other Rebreather/s: Evolution Megalodon Join Date: Oct 2006 Location: Neptune Beach, Florida Posts: 274	AP Service Time Has anyone had any dealings with sending back a unit to the factory for service/replacement? What was the turn around time? Feel like I am getting back burner from AP. __________________ "Except for this one, I have come to the conclusion that all generalizations are false" -Jim Hayes
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28th February 2007, 23:55	#2 (permalink)
windymiller All The Gear, No Idea Current Rebreather/s: Inspiration Classic Evolution Megalodon Other Rebreather/s: Join Date: Oct 2005 Location: england Posts: 295	Re: AP Service Time My head took about 10 days to come back from AP..Had to keep pestering them on the phone to see what was happening though!
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1st March 2007, 07:19	#3 (permalink)
bazlowes New Member Current Rebreather/s: Inspiration Classic Other Rebreather/s: Join Date: Sep 2006 Location: Alford Posts: 30	Re: AP Service Time Just got mine back yesterday it took about two and a half weeks. Barry
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1st March 2007, 07:42	#4 (permalink)
PCDiver Submerge Productions Current Rebreather/s: Inspiration Vision Other Rebreather/s: Inspiration Classic Join Date: Feb 2005 Location: Belgium Posts: 1,003	Re: AP Service Time Less than 1.5 weeks.
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1st March 2007, 08:34	#5 (permalink)
pabusk Custom Title Allowed! Current Rebreather/s: Inspiration Vision Other Rebreather/s: Not Bought Yet Inspiration Classic Join Date: Dec 2005 Location: Holland Posts: 133	Re: AP Service Time Quote: (Originally Posted by windymiller) My head took about 10 days to come back from AP..Had to keep pestering them on the phone to see what was happening though! Why pestering .... I wouldn't think 10 days is bad ... where you on the phone already in a day or so ??? Cheers, Paul
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1st March 2007, 09:39	#6 (permalink)
manxdiver856 New Member Current Rebreather/s: Inspiration Classic Inspiration Vision Evolution Ouroboros Dolphin Azimuth Other Rebreather/s: Dolphin Azimuth Join Date: Nov 2005 Location: Isle of Man Posts: 17	Re: AP Service Time About a week.....my ouroboros took more that 3weeks on one sitting!
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1st March 2007, 10:49	#7 (permalink)
UKSteve Steve Collard Current Rebreather/s: Inspiration Vision Other Rebreather/s: Join Date: Jul 2005 Location: Weymouth, UK Posts: 601	Re: AP Service Time Two week turn around...but I did tell them it was not urgent. Incidentally, came back extremely well packed in a huge cardboard box - very professional - and included two new batteries still in their packaging. Another example of excellent (and often unrecognised) service from APD. Steve Last edited by UKSteve : 1st March 2007 at 10:54.
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1st March 2007, 11:23	#8 (permalink)
*Louby Lou* XLVI WC! Current Rebreather/s: Inspiration Vision Other Rebreather/s: Inspiration Classic Join Date: Feb 2005 Location: Roman Corinium! Posts: 1,049	Re: AP Service Time Not had to send my head back for servicing yet, but when I send my canister back for sorting out the tolerances (the two wouldn't fit together) it was sent, sorted and returned, in a week. But I'm based in the UK. Judging by what others have said on this thread, I would expect a 2 week turn around. If there's a problem, speak to Nikki nicely Personally, I don't think hassling them and shouting is the best way to go about it with AP... been there, done that __________________ Miss Lou x Use of RBW is subject to the Rebreatherworld Terms and Conditions - Please read! Outlaw Divers - Sssh we're diving! You heff vays uff dealink vis zem, oh Miss RBW Admin! - Rob Davie Feb 06
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1st March 2007, 12:11	#9 (permalink)
windymiller All The Gear, No Idea Current Rebreather/s: Inspiration Classic Evolution Megalodon Other Rebreather/s: Join Date: Oct 2005 Location: england Posts: 295	Re: AP Service Time Quote: (Originally Posted by pabusk) Why pestering .... I wouldn't think 10 days is bad ... where you on the phone already in a day or so ??? Cheers, Paul It is when they say they are going to phone you back in a couple hours after giving it a quick bench test to tell you what the problem is! And dont
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1st March 2007, 12:57	#10 (permalink)
David Heavey New Member Current Rebreather/s: Inspiration Classic Inspiration Vision Evolution Other Rebreather/s: Join Date: Oct 2005 Location: UK, Worcester Posts: 18	Re: AP Service Time (Recent experience i.e couple for weeks ago.) Sent a Vision Head back Tuesday afternoon got the repaired unit back fixed Friday morning of the same week Seems pretty good to me. David Last edited by David Heavey : 1st March 2007 at 13:02.
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