A Public Thank-You to APD

Mick F · 6th July 2006, 21:00

After losing the bottom cap from my Auto-Air while diving last weekend, I rang APD in a bit of a panic on Monday as I'm going to the Red Sea tomorrow for a week.

A new cap arrived this morning free of charge. Bearing in mind that this is international shipping, this is excellent service.

Many thanks to APD. Dive-savers!!

Chris · 7th July 2006, 02:09

Did you get an authorized dealer to screw the cap back on?
Would hate for you to have voided your warranty

Cheers
Chriso

Mdemon · 7th July 2006, 08:29

Same here - replacement part delivered, FOC, within 24 hours. Excellent customer service!

SimonK · 7th July 2006, 16:55

Me too, new ADV diaphragm next day FOC.

Simon

sven · 9th July 2006, 07:07

It is good to see that APD have improved their customer service, after some of the stories that have been posted on Rebreather World in recent months. Nobody wants to wait for 7 weeks to get the head and handsets back ... Based on the other responses to this post, the experience seems to be consistently good.

I would love to think that APD have been listening to their customers and have acted on the bad press they got.

Good news indeed!

6th July 2006, 21:00	#1 (permalink)
Mick F New Member Current Rebreather/s: Evolution Other Rebreather/s: Join Date: May 2005 Location: Ireland Posts: 20	A Public Thank-You to APD After losing the bottom cap from my Auto-Air while diving last weekend, I rang APD in a bit of a panic on Monday as I'm going to the Red Sea tomorrow for a week. A new cap arrived this morning free of charge. Bearing in mind that this is international shipping, this is excellent service. Many thanks to APD. Dive-savers!!
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7th July 2006, 02:09	#2 (permalink)
Chris Go Nude Or Go Home Current Rebreather/s: Megalodon Other Rebreather/s: Inspiration Classic Megalodon Prism Topaz Sport Kiss Join Date: Feb 2005 Location: Perth, Western Australia Posts: 601	Re: A Public Thank-You to APD Did you get an authorized dealer to screw the cap back on? Would hate for you to have voided your warranty Cheers Chriso __________________ Megalodon Sorb and Sensors whilst in Australia www.divetub.com.au Diving & Photography @ www.uwphotog.com
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7th July 2006, 08:29	#3 (permalink)
Mdemon SiegeEngine II Current Rebreather/s: Inspiration Classic Home Build Other Rebreather/s: Inspiration Classic Home Build Join Date: Feb 2007 Location: SWUK Posts: 1,888	Re: A Public Thank-You to APD Same here - replacement part delivered, FOC, within 24 hours. Excellent customer service! __________________ www.southwestmafia.com It's as easy as abc; a) "Carry adequate bailout" b) "If in doubt, bail out" c) "Always know your PO2" If you find that hard, stick to crochet. "Once the agenda-monkeys and perfect-worlders have moved on, perhaps we can do some diving?"
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7th July 2006, 16:55	#4 (permalink)
SimonK Custom Title Allowed! Current Rebreather/s: Inspiration Classic Other Rebreather/s: Join Date: Oct 2005 Location: Cumbria UK Posts: 231	Re: A Public Thank-You to APD Me too, new ADV diaphragm next day FOC. Simon
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9th July 2006, 07:07	#5 (permalink)
sven Blogs Admin / Forum Mod Current Rebreather/s: Inspiration Classic Other Rebreather/s: Evolution Join Date: Nov 2005 Location: Sydney Posts: 574	Re: A Public Thank-You to APD It is good to see that APD have improved their customer service, after some of the stories that have been posted on Rebreather World in recent months. Nobody wants to wait for 7 weeks to get the head and handsets back ... Based on the other responses to this post, the experience seems to be consistently good. I would love to think that APD have been listening to their customers and have acted on the bad press they got. Good news indeed! __________________ Regards, Sven [SIZE=1]The Sydney Project website: [URL]http://www.sydneyproject.com[/URL] My Blog: [URL]http://sven.rebreatherworld.com[/URL] "Whenever you find yourself on the side of the majority, it's time to pause and reflect." Mark Twain[/SIZE]
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