Custermer Service From Rebreather Manufactures

Micko · 17th March 2006, 07:59

This will be interesting
Meg
Prism
YBOD
Borris
Dive Rite
and any others that you guys can think of.

p.s not sure if i set this poll up wright.

decoweenie · 17th March 2006, 08:35

Quote: (Originally Posted by Micko)

not sure if i set this poll up wright.

Not sure exactly what you are trying to achieve, so I have a quick question...

If you are trying to set a poll up to determine which Rebreather manufacturer provides the BEST service, then I don't think it would be fair unless EACH voter has experienced services from ALL of the manufacturers. And I don't think there are too many (if at all) divers have that experience level.

Therefore, the poll result will most likely skew toward whichever the current unit they dive / teach or sell.

Another way it might be affected is by the sheer user base. For example, APD has the largest user base out there for CCR units. If 50% of them had good experiences with the service, and they all vote, the result will overwhelm all the rest of the manufacturers COMBINED.

***schford*** · 17th March 2006, 08:39

I am with Decoweenie on this.

The concept is very interesting though and reminds me of something which Cedric was pushing some time ago for which was a survey of site users.

I shall add it to my last of things to do to the site when I can...

Stuart

lizardland · 17th March 2006, 09:15

Maybe what is relevant is which rebreather users need customer service the most/least?

People go on about how good customer service of companies like Halcyon is... I'd bet another poll of equipment problems would show a correlation...

decoweenie · 17th March 2006, 09:48

Quote: (Originally Posted by lizardland)

Maybe what is relevant is which rebreather users need customer service the most/least?

... then again, it would get skewed by the size of the user base.

Take an example of APD with an estimated of 6000 units in use versus Meg with (say) 300 units in use. If both have the same 20% rate of return or need of service, we are talking about 1200 versus 60 units.

Also, customer satisfaction is such a personal and objective issue.

We have people who are reasonable and expect just the "normal" level of service. And we have people who wants things for nothing.

And it is usually the latter are more vocal, IMHO.

decoweenie · 17th March 2006, 09:51

I am amazed to see that there are people already responded to the poll when IMHO, there is not even a clear question for the poll...

Are you voting for the best service company ? If so, have you experienced others ? ALL others ?

Are you voting for the worst service ?

Are you voting that the manufacturer has a service ?

What are you voting for ?

lizardland · 17th March 2006, 10:37

Quote: (Originally Posted by decoweenie)

We have people who are reasonable and expect just the "normal" level of service. And we have people who wants things for nothing.

And it is usually the latter are more vocal, IMHO.

Couldn't agree more. But it does work both ways. There are many manufacturers/distributers who think they are doing you a favour by taking your money. But then there are just as many customers who think the cost of the equipment includes a seat at the manufacturer's family Christmas dinner.

heyydude · 17th March 2006, 12:57

I've got a better idea:

Who is the Most Handsome eCCR Manufacturer?

(a) Leon : Strengths - Has that "I'm Just Out Of Special Forces" macho/mustache thing going on. Weaknesses - Has that "I'm Just Out Of Special Forces" macho/mustache thing going on for far too long.

(b) Martin : Strengths - Has that English Accent/Hugh Grant thing down pat. Weaknesses - He's a freaking Brit, for Chrissakes!!

(c) Kevin G. : Strengths - Same as Martin, but with a Shaved Head - kinda gives him that edgy "might just decide to go postal" on you look. Weaknesses - He's a freaking Brit, for Chrissakes!!!

(d) Peter R. : Strengths - Has a good looking wife. Weaknesses - Jesus, didn't you guys read (b) and (c)!!???

(e) Kevin J : Strengths - Handsome, Bold, Dashing Good Looks - Bon Vivant, clearly the Most Virile of the assembled group. Weaknesses - Won't pick up his socks (his wife made him write that after slapping his face and making him cry).

How about it? Is that a fair poll or what??

Kevin.

rogeringebo · 17th March 2006, 12:57

What does IMHO mean?

Philippe GERIN · 17th March 2006, 13:13

Quote: (Originally Posted by rogeringebo)

What does IMHO mean?

Here: http://acronyms.thefreedictionary.com/IMHO
Best
Philippe

View Poll Results: Custermer Servive On RBs
Meg	4	18.18%
Prism	0	0%
Ybod	9	40.91%
Borris	3	13.64%
Dive Rite	5	22.73%
Drager	1	4.55%
Multiple Choice Poll. Voters: 22. You may not vote on this poll

17th March 2006, 07:59	#1 (permalink)
Micko Custom Title Allowed! Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Dec 2005 Location: perth Posts: 114	Custermer Service From Rebreather Manufactures This will be interesting Meg Prism YBOD Borris Dive Rite and any others that you guys can think of. p.s not sure if i set this poll up wright.
(Offline)

17th March 2006, 08:35	#2 (permalink)
decoweenie Crash Test Dummy Current Rebreather/s: Other CCR Other Rebreather/s: Other CCR Join Date: Feb 2005 Location: Cairo Posts: 5,510	Re: Custermer Service From Rebreather Manufactures Quote: (Originally Posted by Micko) not sure if i set this poll up wright. Not sure exactly what you are trying to achieve, so I have a quick question... If you are trying to set a poll up to determine which Rebreather manufacturer provides the BEST service, then I don't think it would be fair unless EACH voter has experienced services from ALL of the manufacturers. And I don't think there are too many (if at all) divers have that experience level. Therefore, the poll result will most likely skew toward whichever the current unit they dive / teach or sell. Another way it might be affected is by the sheer user base. For example, APD has the largest user base out there for CCR units. If 50% of them had good experiences with the service, and they all vote, the result will overwhelm all the rest of the manufacturers COMBINED. __________________ "...after a while you get bored offering advice to a bull that like to keep butting the fence with its head rather than walking through the open gate..." - Rebreather World PM Last edited by decoweenie : 17th March 2006 at 08:44.
(Offline)

17th March 2006, 08:39	#3 (permalink)
*schford* Despotic Overlord Current Rebreather/s: Megalodon Sport Kiss Other Rebreather/s: Join Date: Jan 2005 Location: London, UK Posts: 3,662	Re: Custermer Service From Rebreather Manufactures I am with Decoweenie on this. The concept is very interesting though and reminds me of something which Cedric was pushing some time ago for which was a survey of site users. I shall add it to my last of things to do to the site when I can... Stuart __________________ Bailout and Kit Management account for Murphy's Law The only bad question is one you did not ask and later wish you had. Use of Rebreather World is subject to the Rebreather World Terms & Conditions of Use
(Offline)

17th March 2006, 09:15	#4 (permalink)
lizardland Yak Current Rebreather/s: MK 15.X Home Build Other Rebreather/s: Classic Kiss Home Build Join Date: Mar 2005 Location: North... Posts: 1,189	Re: Custermer Service From Rebreather Manufactures Maybe what is relevant is which rebreather users need customer service the most/least? People go on about how good customer service of companies like Halcyon is... I'd bet another poll of equipment problems would show a correlation... __________________ Can you imagine drifting along in the sea with your mouth open and a load of f***ing plankton going in? You'd like it, would you? www.westons-cider.co.uk Azerbaijani Association of Technical Divers Publicity Officer and Goat Wrangler
(Offline)

17th March 2006, 09:48	#5 (permalink)
decoweenie Crash Test Dummy Current Rebreather/s: Other CCR Other Rebreather/s: Other CCR Join Date: Feb 2005 Location: Cairo Posts: 5,510	Re: Custermer Service From Rebreather Manufactures Quote: (Originally Posted by lizardland) Maybe what is relevant is which rebreather users need customer service the most/least? ... then again, it would get skewed by the size of the user base. Take an example of APD with an estimated of 6000 units in use versus Meg with (say) 300 units in use. If both have the same 20% rate of return or need of service, we are talking about 1200 versus 60 units. Also, customer satisfaction is such a personal and objective issue. We have people who are reasonable and expect just the "normal" level of service. And we have people who wants things for nothing. And it is usually the latter are more vocal, IMHO. __________________ "...after a while you get bored offering advice to a bull that like to keep butting the fence with its head rather than walking through the open gate..." - Rebreather World PM
(Offline)

17th March 2006, 09:51	#6 (permalink)
decoweenie Crash Test Dummy Current Rebreather/s: Other CCR Other Rebreather/s: Other CCR Join Date: Feb 2005 Location: Cairo Posts: 5,510	Re: Custermer Service From Rebreather Manufactures I am amazed to see that there are people already responded to the poll when IMHO, there is not even a clear question for the poll... Are you voting for the best service company ? If so, have you experienced others ? ALL others ? Are you voting for the worst service ? Are you voting that the manufacturer has a service ? What are you voting for ? __________________ "...after a while you get bored offering advice to a bull that like to keep butting the fence with its head rather than walking through the open gate..." - Rebreather World PM
(Offline)

17th March 2006, 10:37	#7 (permalink)
lizardland Yak Current Rebreather/s: MK 15.X Home Build Other Rebreather/s: Classic Kiss Home Build Join Date: Mar 2005 Location: North... Posts: 1,189	Re: Custermer Service From Rebreather Manufactures Quote: (Originally Posted by decoweenie) We have people who are reasonable and expect just the "normal" level of service. And we have people who wants things for nothing. And it is usually the latter are more vocal, IMHO. Couldn't agree more. But it does work both ways. There are many manufacturers/distributers who think they are doing you a favour by taking your money. But then there are just as many customers who think the cost of the equipment includes a seat at the manufacturer's family Christmas dinner. __________________ Can you imagine drifting along in the sea with your mouth open and a load of f***ing plankton going in? You'd like it, would you? www.westons-cider.co.uk Azerbaijani Association of Technical Divers Publicity Officer and Goat Wrangler
(Offline)

17th March 2006, 12:57	#8 (permalink)
heyydude King of the Geeks Current Rebreather/s: MK 15.X Optima Other CCR Other Rebreather/s: Other CCR Join Date: May 2005 Location: Addison, Pennsylvania Posts: 331	Re: Custermer Service From Rebreather Manufactures I've got a better idea: Who is the Most Handsome eCCR Manufacturer? (a) Leon : Strengths - Has that "I'm Just Out Of Special Forces" macho/mustache thing going on. Weaknesses - Has that "I'm Just Out Of Special Forces" macho/mustache thing going on for far too long. (b) Martin : Strengths - Has that English Accent/Hugh Grant thing down pat. Weaknesses - He's a freaking Brit, for Chrissakes!! (c) Kevin G. : Strengths - Same as Martin, but with a Shaved Head - kinda gives him that edgy "might just decide to go postal" on you look. Weaknesses - He's a freaking Brit, for Chrissakes!!! (d) Peter R. : Strengths - Has a good looking wife. Weaknesses - Jesus, didn't you guys read (b) and (c)!!??? (e) Kevin J : Strengths - Handsome, Bold, Dashing Good Looks - Bon Vivant, clearly the Most Virile of the assembled group. Weaknesses - Won't pick up his socks (his wife made him write that after slapping his face and making him cry). How about it? Is that a fair poll or what?? Kevin.
(Offline)

17th March 2006, 12:57	#9 (permalink)
rogeringebo Done with bubbles Current Rebreather/s: Pelagian Other Rebreather/s: Megalodon Classic Kiss Pelagian Join Date: Sep 2005 Location: Stockholm Sweden Posts: 674	Re: Custermer Service From Rebreather Manufactures What does IMHO mean?
(Offline)

17th March 2006, 13:13	#10 (permalink)
Philippe GERIN ccr apprentice Current Rebreather/s: Megalodon Classic Kiss Other Rebreather/s: Join Date: May 2005 Location: Strasbourg, France Posts: 626	Re: Custermer Service From Rebreather Manufactures Quote: (Originally Posted by rogeringebo) What does IMHO mean? Here: http://acronyms.thefreedictionary.com/IMHO Best Philippe
(Online)

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