Rebreather warranties

divetheworld · 12th February 2006, 08:33

Quote: (Originally Posted by narked@10m)

hi all
just had a whole new vision head unit for my inspiration replaced by apd.
sent faulty unit to them brand new head retuned a week later!!
no quibbles at all.
also had a whole classic inspiration replaced before so i have had no problems
with their warranties.
the only problem is trying to find out what the problems were and what repares were done!!!you seem to hit a wall of silence with them.
regards pete

Nicky and the others from AP have never let me down, always helpful and never tardy on their promises. But there again, I have a classic and they have their act together on this. They are very customer focused which has given them a lot of good press int he past. Its easy to please customers, if you want to, when you can fix the fault. The true testament of the aftersales is when a company is faced with the more difficult situation.

Two words,

Vision

Software.

esc · 12th February 2006, 08:40

Quote: (Originally Posted by Nad)

You will never find a manufacturer that will oblige you to buy something. If you think that the product is not so good or the warranty bad, simply buy something else. Easy!

That is kinda purpose of this thread. A manufacturer that forfeits their warranty on a new product that been never used and is fresh from factory just because original buyer decided to sell it forward is not the company I will give my money, thats for sure. (o2tima thread).

Quote:

How do you know what the first owner did or change on the unit? How do you know it if the factory never did a service or see the unit first?

There are limits how much someone word will give him. 10 000 US$ is not something I would take lightly on word alone. I would personally ask the history of unit, what changes if any have been made with it, any problems and which parts have been replaced and then, when was the last factory maintenance done (or authorized service) and receipt from that.

If there is long time since last one, I would propably send it to factory or authorized service just to make SURE it is in good order and would factor that to the cost of unit to see if it still makes a good deal or not. I often tend to come to conclusion, that buying new one is better deal after all this (which I often find myself doing instead buying used).

You can be sure I am pretty meticulous when its 10 000 US$ of my hard earned money on the line, not to mention my life.

Quote:

I'm sure every serious manufacturer (e.s. Ouroboros, Meg, APD, KISS) will give warranty for longer periods but how can you trust the user?

See above. I dont

But if there is a problem that belongs to warranty envelope, I sure wouldnt take an "sorry but you are not original owner" kinda reply from the company. Thats why I want to see which companies would pull this card so I can avoid them.

Quote:

Sorry mate but if you need such an assurance for what you're ready to do maybe it is better to think a bit over it!

Nad

Or if you don't, you have way too much money :P Send some to me please.

/esc

12th February 2006, 08:33	#11 (permalink)
divetheworld Dive porn pimp Current Rebreather/s: Inspiration Classic Other CCR Other Rebreather/s: Not Bought Yet Inspiration Classic Inspiration Vision Classic Kiss Other CCR Join Date: Mar 2005 Location: Leeds, England Posts: 1,586	Re: Rebreather warranties(apd) Quote: (Originally Posted by narked@10m) hi all just had a whole new vision head unit for my inspiration replaced by apd. sent faulty unit to them brand new head retuned a week later!! no quibbles at all. also had a whole classic inspiration replaced before so i have had no problems with their warranties. the only problem is trying to find out what the problems were and what repares were done!!!you seem to hit a wall of silence with them. regards pete Nicky and the others from AP have never let me down, always helpful and never tardy on their promises. But there again, I have a classic and they have their act together on this. They are very customer focused which has given them a lot of good press int he past. Its easy to please customers, if you want to, when you can fix the fault. The true testament of the aftersales is when a company is faced with the more difficult situation. Two words, Vision Software. __________________ Attitude and self praise is no reccomendation. Dont try to be a great man, just be a man and let history be the judge of you. CHECK OUT OUR INTERWEBS FOR CUSTOM REBREATHER UPGRADES *WWW.NARKEDAT90.CO.UK* *http://www.grpservices.com/pursuit/* Supporting Shearwater Research Products in Europe
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12th February 2006, 08:40	#12 (permalink)
esc New Member Current Rebreather/s: Not Bought Yet Other Rebreather/s: Not Bought Yet Join Date: Feb 2005 Location: Helsinki, Finland Posts: 48	Re: Rebreather warranties Quote: (Originally Posted by Nad) You will never find a manufacturer that will oblige you to buy something. If you think that the product is not so good or the warranty bad, simply buy something else. Easy! That is kinda purpose of this thread. A manufacturer that forfeits their warranty on a new product that been never used and is fresh from factory just because original buyer decided to sell it forward is not the company I will give my money, thats for sure. (o2tima thread). Quote: How do you know what the first owner did or change on the unit? How do you know it if the factory never did a service or see the unit first? There are limits how much someone word will give him. 10 000 US$ is not something I would take lightly on word alone. I would personally ask the history of unit, what changes if any have been made with it, any problems and which parts have been replaced and then, when was the last factory maintenance done (or authorized service) and receipt from that. If there is long time since last one, I would propably send it to factory or authorized service just to make SURE it is in good order and would factor that to the cost of unit to see if it still makes a good deal or not. I often tend to come to conclusion, that buying new one is better deal after all this (which I often find myself doing instead buying used). You can be sure I am pretty meticulous when its 10 000 US$ of my hard earned money on the line, not to mention my life. Quote: I'm sure every serious manufacturer (e.s. Ouroboros, Meg, APD, KISS) will give warranty for longer periods but how can you trust the user? See above. I dont But if there is a problem that belongs to warranty envelope, I sure wouldnt take an "sorry but you are not original owner" kinda reply from the company. Thats why I want to see which companies would pull this card so I can avoid them. Quote: Sorry mate but if you need such an assurance for what you're ready to do maybe it is better to think a bit over it! Nad Or if you don't, you have way too much money :P Send some to me please. /esc
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