Great Service from Golem Gear

diverrob · 4th October 2007, 01:39

I feel like I have to mention my recent experience I had dealing with Jakub at Golem Gear. I recently after careful consideration I decided to purchase a HI Booster from Jakub at Golem Gear. I had ordered some stuff from him in the past and found dealings with him to be good and he has the lowest price I could find. It arrived as planned and I was eager to hook it up. After inspecting it I discovered that the mounting brackets had been bent during shipping but other than that all was good so I hooked up to my new system. During the first run up I noticed that the drive end of the booster was leaking! I contacted Jakub and he said he would look into getting a replacement. The next day he had arranged for me to get a new pump and keep the leaking one until the new one showed up (awesome!). When I received the new pump in the mail (UPS) I was charged 73.90 brokerage fees!!$#@#$%%. After talking with UPS I discovered that this a fee that they charge on top of the shipping cost and it is based on the value of the product. I had already paid for the shipping once so Jakub offered to refund those fees to me as well! I suppose what I wanted to get across is that with guys like Jakub out there I feel more confident of purchasing things on line. Thanks to Golem Gear for the great products and thanks to Jakub for service that is above the norm!

Rob

Lancer4545 · 4th October 2007, 10:51

I too would like to thank Jakub for the fantastic service he has always given me with all my orders.

Every item I have purchassed from him it has arrived in record time...Every time.

Good work Golem Gear...You have my vote!!

Lance

**diver1369** · 4th October 2007, 11:33

Jakub runs a first class operation; top quality, innovative products, good prices, and great customer service.

4th October 2007, 01:39	#1 (permalink)
diverrob The Evolution of Diving Current Rebreather/s: Evolution Other SCR Other Rebreather/s: Not Bought Yet Other SCR Join Date: May 2005 Location: Victoria BC Canada Posts: 320	Great Service from Golem Gear I feel like I have to mention my recent experience I had dealing with Jakub at Golem Gear. I recently after careful consideration I decided to purchase a HI Booster from Jakub at Golem Gear. I had ordered some stuff from him in the past and found dealings with him to be good and he has the lowest price I could find. It arrived as planned and I was eager to hook it up. After inspecting it I discovered that the mounting brackets had been bent during shipping but other than that all was good so I hooked up to my new system. During the first run up I noticed that the drive end of the booster was leaking! I contacted Jakub and he said he would look into getting a replacement. The next day he had arranged for me to get a new pump and keep the leaking one until the new one showed up (awesome!). When I received the new pump in the mail (UPS) I was charged 73.90 brokerage fees!!$#@#$%%. After talking with UPS I discovered that this a fee that they charge on top of the shipping cost and it is based on the value of the product. I had already paid for the shipping once so Jakub offered to refund those fees to me as well! I suppose what I wanted to get across is that with guys like Jakub out there I feel more confident of purchasing things on line. Thanks to Golem Gear for the great products and thanks to Jakub for service that is above the norm! Rob
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4th October 2007, 10:51	#2 (permalink)
Lancer4545 Closed Circuit Divers Aus Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Jun 2007 Location: Cairns QLD Australia Posts: 564	Re: Great Service from Golem Gear I too would like to thank Jakub for the fantastic service he has always given me with all my orders. Every item I have purchassed from him it has arrived in record time...Every time. Good work Golem Gear...You have my vote!! Lance __________________ You can run but you can't hide! ISC Appointed Megalodon Dealer for East Australia http://www.closedcircuitdivers.com.au info@closedcircuitdivers.com.au
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4th October 2007, 11:33	#3 (permalink)
diver1369 Supporting Member Current Rebreather/s: Megalodon Other Rebreather/s: Join Date: Sep 2005 Location: Maryland, USA Posts: 70	Re: Great Service from Golem Gear Jakub runs a first class operation; top quality, innovative products, good prices, and great customer service.
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