Are all CCR manufacturers F#####

jmurba

Hi,
one of the reason that pushed me to design and build my own electronics and convert a dolphin is that draeger is a huge company able to supply "plumbing parts", and that radio spares is a huge company able to supply eletronics parts ...
independance is my key world....
un frtunately I am alttle bit lazy to buit my computer...but I AM THINKING OF IT;;;;;;
regards
jean mu

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when will I be able to think about something else then spending hours underwater, when will I be normal ?

http://web.mac.com/jmurba/Site_2/home.html
http://web.mac.com/jmurba/Site_3/home.html

EBT

Well, my experience is limited, but Jetsam have been prompt in response, flexible and willing to put me directly in touch with sub suppliers to make my experience easier. All in all human and friendly......

The CCR world is small, small volumes, small contact list, small margins.

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Janos

I've had experience dealing with Jetsam and Shearwater, and both have been superb. This may be because of the relatively few number of units in circulation compared to other manufacturers, but the service they manage to deliver from Canada to the UK is far better than that I get from several UK based diving businesses.

I only hope that if they both grow in size they manage to maintain their level of service.

Janos

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CCR-Wrecker

Unless of course you bought one of their handheld HID lights

Andy

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diverreb

I can't speak to the new handheld, but when my old DR handheld HID wouldn't charge, I sent it back for repair & they told me ...Good News, Bad News.... Bad News is they were discontinued and there were no parts available for repair.... The good news is they offered me 10W HID canister light for a ridiculously low price and I was a happy customer!

Richie

mverick

Meg, never needed service so it's great.

I have the old Shearwater too. I wish they would answer emails though. I had asked about pricing on some parts I wanted, they said they'd get back to me and never did. I email'd them 2 more times and then decided I didn't need the parts. When I called about some things they answered my questions right away. Remembering my unit.

Vr3, never needed service so great. I don't like the deco schedule though.

HSExplorer, my problems are well documented on here. POS, if you get one that works you're lucky.

To many problems to be on the market. Getting something that's new and having to send it in after the first couple dives is a major problem. Sent back 3 times and still doesn't work. Asked for a refund and no answers to email anymore.

TDL, I've ordered lots from them. And always great. As was the Abysmal chain. Never a problem.

North East Scuba Supply.... Great service also. Them and TDL ride in the same boat for me. Great people.

Oxycheq, Has been very good. But, I bought my HSE from them and it's junk so a little jadded. But, it wasn't there fault. Other things have been great.

Bunch of others but these stand out.

There are some things I'd really like to buy. One a controller for a Rebreather. Only one out now I trust, and it hasn't been out long enough. I'll wait.

MrClive

hi luke, hope 2day will be better for you.... i have nothing but great things to say about my dealings with, golem gear, narked @ 90, barrie law & dave cooper, all have been really good to me

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clive

montyg

Amen, Dave!

I had someone ask me a while ago - "Why do *you people* dive with homebuilds?"

You will perhaps appreciate the irony of this questions if you consider that this is from a group of people who have had their units sent back to the UK twice within six months of purchase. Some of the units have been back 3 times...

Some people just do not get it.

My $0.02 worth.

rgds
monty

Drmike

I think generally speaking the aftersales support of rebreathers from most unit manufacturers is very good indeed - but then again it mostly HAS to be seeing as almost all of them are selling poorly tested systems riddled with fundamental design and material selection flaws.

If they didn't provide speedy support then people would really complain.

It strikes me as very odd indeed that people hardly moan about the initial lack of adequate testing (prototyping/debugging), the poor design and the obvious flaws that necessitate returns in the 1st place, which in turn necessitates the very need for great after sale service, yet complain like hell if they dont get speady return service

Really IMO some of the sports rebreather manufacturing industry is a joke at best and criminally negligent at worse.

I mean how the f_ck can someone get away with selling LIFE SUPPORT systems with something as simple as obvious software bugs?? or blaitantly obvious weak/failure points. If something that with the most basic of pre sale testing/prototyping would show up as a bug or weak point gets through to the customer - then what more hidden issues could there be?

Customers shouldn't be the ones finding these faults - it should and WOULD have been found by the manf. IF they were carrying out adequate testing.

These are LIFE SUPPORT systems people - by the time a customer risks his life on one there should be NO bugs EVER. People (users and mnf) just seam so damn casual about these things as if its no big deal. I think it is and it should be. We should be demanding a HELL of a lot more and we should be GETTING a hell of a lot more from the mnf.

If your car was as reliable as some of these units/parts there would be a massive recall - and a car isn't for LIFE SUPPORT!

I think we are suffering from a 'grandfathering' of poor practices and customer expectations. We should be demanding better - we should be get better.

But its not just the rebreather mnf industry - look at the deco computer mnf. theres one now who happily released poorly tested product only to find that customers experienced basic fundamental failures that should have and could have been found by the mnf if they had done the most basic of testing!.....like just taking it for a dive!!



there yah go that's my rant for the day ...feel so much better now!


FWIW my experiences with after sales support from CCRB and APD has been nothing short of excellant.

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AM

Couldn't agree more. Every diver in the industry should be calling for better product testing, instead of accepting being the beta testers in the field!

Again, absolutely agree. Multiple rebreathers from the same manufacturer manifesting identical faults should necessitate a product recall, not charging divers for one-time repairs or telling divers to carry bailout. We should not have to mitigate risks created by equipment that is not fit for the purpose.

This is caused by basic lack of knowledge of the I.T. lifecycle. When it comes to integration, testing and implementation, you either do cut down testing and implement quickly (delivering a crap solution) or you do extensive testing and delay implementation but you deliver a quality solution that does not require bug-fixing in a LIVE environment. NO corporate company in the commercial I.T. arena would dream of delivering half-baked solutions, the Government and rebreather mnfs are a different matter!!

Yes, absolutely. It's the English disease called apathy. But at least the market oligopoly that once existed is diminishing. Units that manifest identical faults again and again should be recalled and rectified at the manufacturer's cost.

The real problem Mike is that people in general have much lower expectations than you or I. If a rebreather manufacturer expects me to pay to fix a common problem (created by their lack of functional testing) rather than them recalling my life support equipment and fixing the issue properly (rather than one-time repairs) I will sell their unit and start again. We don't have to accept diving on one rebreather forever!!

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