Great service from Go-Dive Derby

onthetrain · 16th June 2007, 09:22

Just before my recent trip to Norway I ordered some Sofnolime, Cristolube and a new Cell from Go-Dive.

These arrived about 3 days later but after I left for my trip. On returning 10 days later I opened up my packages etc and was unhappy with the manufacture date on the cell.

I rang Mark at Go Dive and pointed out the problem.

No Quibbles, no argument, just a 'send it back and I'll replace or refund it for you'.

I chose to ask for a replacement and sent the item back on Wednesday of this week. On returning home from work on Friday there was a note to say my parcel was awaiting collection at the post office.

I've seen some threads on various forums in the past complaining about Go-Dives customer service. My experience with them has always been a positive one. I've always had prompt effecient service from them as well as the best prices around ( Lime is only £65 delivered, o2 cells £50 ).

This is the first time I've had a problem with an order and it was sorted in a very efficient no fuss manner. Great customer service.

Alan

divetheworld · 16th June 2007, 12:39

Quote: (Originally Posted by onthetrain)

Just before my recent trip to Norway I ordered some Sofnolime, Cristolube and a new Cell from Go-Dive.

These arrived about 3 days later but after I left for my trip. On returning 10 days later I opened up my packages etc and was unhappy with the manufacture date on the cell.

I rang Mark at Go Dive and pointed out the problem.

No Quibbles, no argument, just a 'send it back and I'll replace or refund it for you'.

I chose to ask for a replacement and sent the item back on Wednesday of this week. On returning home from work on Friday there was a note to say my parcel was awaiting collection at the post office.

I've seen some threads on various forums in the past complaining about Go-Dives customer service. My experience with them has always been a positive one. I've always had prompt effecient service from them as well as the best prices around ( Lime is only £65 delivered, o2 cells £50 ).

This is the first time I've had a problem with an order and it was sorted in a very efficient no fuss manner. Great customer service.

Alan

Its good to hear some positive feedback for these guys. Goodness knows they dont get much on the hairynet.
One thing I would point out that in regards to your cell, the Distance selling Regulations would have allowed you adequate protection. You are entitled to withdraw from the contract within 7 days from the receipt of those goods without penalty. This is known as the cancellation period. The cancellation period will end after seven working days beginning with the day after the day on which the goods were received.

B.

Odin · 16th June 2007, 14:17

I've always had goos service from them too!
and the price for Kitty litter is good!

onthetrain · 16th June 2007, 17:49

Quote: (Originally Posted by divetheworld)

Its good to hear some positive feedback for these guys. Goodness knows they dont get much on the hairynet.
One thing I would point out that in regards to your cell, the Distance selling Regulations would have allowed you adequate protection. You are entitled to withdraw from the contract within 7 days from the receipt of those goods without penalty. This is known as the cancellation period. The cancellation period will end after seven working days beginning with the day after the day on which the goods were received.

B.

Indeed, but the goods were signed for by SMBO 11 days before

16th June 2007, 09:22	#1 (permalink)
onthetrain New Member Current Rebreather/s: Inspiration Classic Other Rebreather/s: Join Date: Dec 2005 Location: POOLE Posts: 62	Great service from Go-Dive Derby Just before my recent trip to Norway I ordered some Sofnolime, Cristolube and a new Cell from Go-Dive. These arrived about 3 days later but after I left for my trip. On returning 10 days later I opened up my packages etc and was unhappy with the manufacture date on the cell. I rang Mark at Go Dive and pointed out the problem. No Quibbles, no argument, just a 'send it back and I'll replace or refund it for you'. I chose to ask for a replacement and sent the item back on Wednesday of this week. On returning home from work on Friday there was a note to say my parcel was awaiting collection at the post office. I've seen some threads on various forums in the past complaining about Go-Dives customer service. My experience with them has always been a positive one. I've always had prompt effecient service from them as well as the best prices around ( Lime is only £65 delivered, o2 cells £50 ). This is the first time I've had a problem with an order and it was sorted in a very efficient no fuss manner. Great customer service. Alan
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16th June 2007, 12:39	#2 (permalink)
divetheworld Dive porn pimp Current Rebreather/s: Inspiration Classic Other CCR Other Rebreather/s: Not Bought Yet Inspiration Classic Inspiration Vision Classic Kiss Other CCR Join Date: Mar 2005 Location: Leeds, England Posts: 1,505	Re: Great service from Go-Dive Derby Quote: (Originally Posted by onthetrain) Just before my recent trip to Norway I ordered some Sofnolime, Cristolube and a new Cell from Go-Dive. These arrived about 3 days later but after I left for my trip. On returning 10 days later I opened up my packages etc and was unhappy with the manufacture date on the cell. I rang Mark at Go Dive and pointed out the problem. No Quibbles, no argument, just a 'send it back and I'll replace or refund it for you'. I chose to ask for a replacement and sent the item back on Wednesday of this week. On returning home from work on Friday there was a note to say my parcel was awaiting collection at the post office. I've seen some threads on various forums in the past complaining about Go-Dives customer service. My experience with them has always been a positive one. I've always had prompt effecient service from them as well as the best prices around ( Lime is only £65 delivered, o2 cells £50 ). This is the first time I've had a problem with an order and it was sorted in a very efficient no fuss manner. Great customer service. Alan Its good to hear some positive feedback for these guys. Goodness knows they dont get much on the hairynet. One thing I would point out that in regards to your cell, the Distance selling Regulations would have allowed you adequate protection. You are entitled to withdraw from the contract within 7 days from the receipt of those goods without penalty. This is known as the cancellation period. The cancellation period will end after seven working days beginning with the day after the day on which the goods were received. B. __________________ Self praise is no reccomendation. Dont try to be a great man, just be a man and let history be the judge of you. CHECK OUT OUR INTERWEBS FOR CUSTOM REBREATHER UPGRADES *WWW.NARKEDAT90.CO.UK* *http://www.grpservices.com/pursuit/* Supporting Shearwater Research Products in Europe
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16th June 2007, 14:17	#3 (permalink)
Odin Egbert - the Deco Dancer Current Rebreather/s: Inspiration Classic Other Rebreather/s: Join Date: Feb 2005 Location: U.K Posts: 141	Re: Great service from Go-Dive Derby I've always had goos service from them too! and the price for Kitty litter is good!
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16th June 2007, 17:49	#4 (permalink)
onthetrain New Member Current Rebreather/s: Inspiration Classic Other Rebreather/s: Join Date: Dec 2005 Location: POOLE Posts: 62	Re: Great service from Go-Dive Derby Quote: (Originally Posted by divetheworld) Its good to hear some positive feedback for these guys. Goodness knows they dont get much on the hairynet. One thing I would point out that in regards to your cell, the Distance selling Regulations would have allowed you adequate protection. You are entitled to withdraw from the contract within 7 days from the receipt of those goods without penalty. This is known as the cancellation period. The cancellation period will end after seven working days beginning with the day after the day on which the goods were received. B. Indeed, but the goods were signed for by SMBO 11 days before
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