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MHD · 15th March 2006, 21:44

Quote: (Originally Posted by AD_ward9)

Thanks for posting this thread. The more that know about this abysmal behaviour from Halycon the better.

Alex Deas

Alex, you write as if there is a long history of problems from your perspective with halcyon corporate behaviour. Having been buying halcyon gear among others since 1999, I have always been impressed with their support for their product. They haven't always got it right (the first SS inflators for example, of which I still have one, and never had a problem with, consciously decided to keep it to see how long it would last), but their support for products when problems occur has always been outstanding to the customer. And that is from personal experience, far more so than I can say for several other dive manufactures I have dealt with.

I don't know how they deal with other business, but then I don't care, that's what contract law is all about. But their commitment to getting good product to their customers has been their strong point, and as a customer that’s all I care about.

While this sounds a very sad story, any business where people lose friends over it, is way out of control, but people don’t go to jail for nothing in a plea bargain situation, so I would suggest both sides have very real gripes.

The dive industry at all levels is a awash with people slagging off other shops/ instructors and manufacturers, especially in the technical arena, and I wouldn’t say any company hadn’t indulged in it at some time, but I don’t see halcyon as being any worse than the rest as a corporate citizen.

Would you care to elaborate on halcyon behaviour that you find questionable ethically so people can make a better informed discission regarding their buying behaviour?

Matthew

15th March 2006, 21:44	#23 (permalink)
MHD Custom Title Allowed! Current Rebreather/s: Home Build Other Rebreather/s: Sport Kiss Home Build Join Date: Feb 2005 Location: Brisbane, QLD, Australia Posts: 239	Re: Salvodiving v Halcyon Quote: (Originally Posted by AD_ward9) Thanks for posting this thread. The more that know about this abysmal behaviour from Halycon the better. Alex Deas Alex, you write as if there is a long history of problems from your perspective with halcyon corporate behaviour. Having been buying halcyon gear among others since 1999, I have always been impressed with their support for their product. They haven't always got it right (the first SS inflators for example, of which I still have one, and never had a problem with, consciously decided to keep it to see how long it would last), but their support for products when problems occur has always been outstanding to the customer. And that is from personal experience, far more so than I can say for several other dive manufactures I have dealt with. I don't know how they deal with other business, but then I don't care, that's what contract law is all about. But their commitment to getting good product to their customers has been their strong point, and as a customer that’s all I care about. While this sounds a very sad story, any business where people lose friends over it, is way out of control, but people don’t go to jail for nothing in a plea bargain situation, so I would suggest both sides have very real gripes. The dive industry at all levels is a awash with people slagging off other shops/ instructors and manufacturers, especially in the technical arena, and I wouldn’t say any company hadn’t indulged in it at some time, but I don’t see halcyon as being any worse than the rest as a corporate citizen. Would you care to elaborate on halcyon behaviour that you find questionable ethically so people can make a better informed discission regarding their buying behaviour? Matthew
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