| Re: Gettin' the Shaft from Dive Rite I have also never had any problems with Dive Rite's customer service.
I had an original Nitek3 dive computer close to three years and it out of ranged in my car, they REPLACED it FREE!!
I have my original Classic Sonoform wing, it developed a problem a couple years after I got it. (material tearing away from dump area). They repaired it FREE. I still dive it now on 12 or so years.
I have had several customers who have had problems and all their issues were repaired or replaced for free or a very nominal charge.
Bar none, IMO, there just is no other scuba company who does customer service better.
No, I don't agree agree with everything they do, but as far as CS, they are the best I have ever dealt with.
Now OMS is the polar opposite, almost non existent CS, lots of bull. I have lots of dissatisfied customers from them, as well as a few other suppliers.
Dale |