I can reset the clock (sync with PC) and download the log files.
Just can navigate to the log files in log viewer or to the latest firemare in communicator.
I wonder if its trying to look at a file location that doesn't exist anymore

may have to try registry hunting.
ANyone know where the software stores its settings?
It may be a silly question, but have you upgraded the PC software? That needs to change before you can do the downloads (as I understood it). I did that and didn't experience the issues that you have.