Quote: (Originally Posted by
amberjack)
I have no problem with Gio posting his X1 problem. It's interesting to learn what kinds of problems these units are experiencing. The reality is we aren't going to get a statistical breakdown of failure rates and their causes from the manufacturer.
Thinking out loud, I do wonder if the "cosmetic" screen problem would have been addressed by the warranty. Fortunately for Gio, the screen had other issues as well.
As for the cheerleaders, nothing personal, but I discount their praise for a piece of gear unless they've had at least a year of use and a hundred dives on it.
I like the X1, but it's still a unproven product imho.
There are two positive aspects in this thread.
Firstly Gio by letting us all know about this problem give us a better picture of reality and is shifting away the darkness of keeping secrets in this industry. It's been very informative on behalf of Gio. IMHO Rebreather community should not operate under the cover of mysticism and virtual reality. I would rather like to see all failures published but hey, I really doubt that this will ever be feasible for various obvious reasons. The todays motto of manufacturers is that "Happy customers do not talk". I would rather prefer to see a different approach by the manufacturers. Honesty! Thanks Gio for sharing this cosmetic or whatever problem with us!
Secondly but not less important we have Eric's and Liquivision's reaction and rectification measures for this problem. Good to see that they really stand behind their products and support their customers with a warranty policy that is in line with good manufacturing practice and demonstrates the professionalism of this company! Eric it is quite assuring for the rest of us to see that you really support your customers! By no means Gio is making any negative claim. We know that problems do occur. It is the manufacturer's will and ability to solve these problems that counts!
Cheers