I've just exported an Inspiration from the UK to NZ (That's outside the EU).

I paid the Purchase price plus a deposit to the value of the VAT to APD until I could prove the unit had been shipped out of the EU. APD then refunded the VAT deposit to me. And APD knew how to do this anyway.

If you want to know how to do this, just call your local Customs and Excise office. They told us which forms, where and when and how and who. Easy. It has very little to do with the companies policies, VAT is run by HM Government.