Quote: (Originally Posted by
heyydude)
Your last e-mail to us was November of last year - so, presumably, in the last 11 months, your AP system has been back to them 3 times?? And they are great, and we suck??
I've been diving my Vision a lot longer. I had to buy something else because my HH spent too much time in transit with DHL and waiting for repairs in your factory.
Quote: (Originally Posted by
heyydude)
I just went over all the e-mails between you, Doug and myself, and we busted our butts to take care of you. You were getting responses from us nearly every day.
Your support on the phone and via email was good in the beginning but dropped quickly when my unit kept on having problems.
In the end you forced me to buy a new diva "because you don't cover floods". It was still under waranty! Is that what you call good service? The only reason I wanted the DIVA fixed was because I wanted to sell a properly working unit.
Quote: (Originally Posted by
heyydude)
so we hired a very expensive engineering firm to port the process to another firm located in Utah - THEY screwed up, and whammo - we had some issues with corrosion.
So you changed a major component without testing and then you are suprised that something was wrong with the final product? And now you are complaining about negative publicity in a forum.
Quote: (Originally Posted by
heyydude)
One of the unfortunate things about the Internet is that anyone can say anything they want, and their words carry weight beyond it's value or (dare I say it?) truth.
Kevin, all that I stated was absolutely correct, and you know it. I can back it all up with our emails.