I think generally speaking the aftersales support of rebreathers from most unit manufacturers is very good indeed - but then again it mostly HAS to be seeing as almost all of them are selling poorly tested systems riddled with fundamental design and material selection flaws.
If they didn't provide speedy support then people would really complain.
It strikes me as very odd indeed that people hardly moan about the initial lack of adequate testing (prototyping/debugging), the poor design and the obvious flaws that necessitate returns in the 1st place, which in turn necessitates the very need for great after sale service, yet complain like hell if they dont get speady return service
Really IMO some of the sports rebreather manufacturing industry is a joke at best and criminally negligent at worse.
I mean how the f_ck can someone get away with selling LIFE SUPPORT systems with something as simple as obvious software bugs?? or blaitantly obvious weak/failure points. If something that with the most basic of pre sale testing/prototyping would show up as a bug or weak point gets through to the customer - then what more hidden issues could there be?
Customers shouldn't be the ones finding these faults - it should and WOULD have been found by the manf. IF they were carrying out adequate testing.
These are LIFE SUPPORT systems people - by the time a customer risks his life on one there should be NO bugs EVER. People (users and mnf) just seam so damn casual about these things as if its no big deal. I think it is and it should be. We should be demanding a HELL of a lot more and we should be GETTING a hell of a lot more from the mnf.
If your car was as reliable as some of these units/parts there would be a massive recall - and a car isn't for LIFE SUPPORT!
I think we are suffering from a 'grandfathering' of poor practices and customer expectations. We should be demanding better - we should be get better.
But its not just the rebreather mnf industry - look at the deco computer mnf. theres one now who happily released poorly tested product only to find that customers experienced basic fundamental failures that should have and could have been found by the mnf if they had done the most basic of testing!.....like just taking it for a dive!!
there yah go that's my rant for the day ...feel so much better now!
FWIW my experiences with after sales support from CCRB and APD has been nothing short of excellant.